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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,451
quality
252
This company responds to reviews on average within 1 day

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50,552 reviews

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North Carolina
1 review
0 helpful votes
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Super cute additions to my jewelry collection! Love them!

Date of experience: August 4, 2024
South Carolina
1 review
0 helpful votes
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Good
August 14, 2024

Good. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20. Having people say 50 words is insane

Date of experience: August 4, 2024
Georgia
1 review
0 helpful votes
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I absolutely love my earring!
August 14, 2024

I absolutely love my earring! One of the prettiest ones that I own

Date of experience: August 4, 2024
NL
1 review
0 helpful votes
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One belly piercing broke in 2 days
August 14, 2024

One belly piercing broke in 2 days. One belly piercing rust in a week.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 4, 2024
Alabama
2 reviews
0 helpful votes
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Very nice
August 14, 2024

Very nice. Items were just as described. My daughter was very pleased.

Date of experience: August 4, 2024
Canada
1 review
0 helpful votes
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It was delivered fast and without any problems. I'm happy with everything.

Date of experience: August 3, 2024
Virginia
1 review
0 helpful votes
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The site is nice, but the only problem is that the size i wear from other shops won't fit right when i buy them here.

Date of experience: August 3, 2024
New York
1 review
0 helpful votes
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I've been purchasing body jewelry from BodyCandy for years and have always had a great experience with their products. The jewelry is always good quality, and between sales and low general prices, purchasing from here is a steal.

Date of experience: August 3, 2024
Washington
1 review
0 helpful votes
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No…………………….,,,,I really don't like being forced to do this.

Date of experience: August 3, 2024
Alabama
1 review
0 helpful votes
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Good products
August 13, 2024

Good products. Very slow on delivery. Was not able to track package

Date of experience: August 3, 2024
Virginia
1 review
0 helpful votes
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It was hard to pick from such a bug selection but I decided on some pretty cool looking piercings. The quality of colored or patterned ones is very questionable since it rubs off so easily. But I will always recommend this site for new piercings! Shipping is fast and the deals are real and actually helpful.

Date of experience: August 3, 2024
Washington
1 review
0 helpful votes
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Quality products and I love the communication of when things ship and deliver

Date of experience: August 2, 2024
Arizona
1 review
0 helpful votes
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Overall ok, one out of the three I purchased had an issue with loose threading. I love both septum rings.

Date of experience: August 2, 2024
Wisconsin
1 review
0 helpful votes
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I got a set of earrings from Bodycandy thinking they would be good quality because their body jewelry is usually great, but I was so wrong. They turned black in one wear after accidentally wearing them in the shower (they weren't cheap either!). The description said nothing about not getting them wet. The "care guide" on the website said CZ is best when not worn in water, but said absolutely nothing about how to care for the metal of these earrings or the horrible plating on these earrings and how disgusting they look after getting them wet, even if you dry them thoroughly afterwards. Body candy is my go-to shop for body jewelry so I thought these earrings would be great, but I am so disappointed and will likely start looking for a new body jewelry store.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 2, 2024
Australia
1 review
0 helpful votes
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The products are amazing and fun
August 12, 2024

The products are amazing and fun. Good quality. I can't fault the customer service or product. It's more of the amount of time it took for shipping. This is the first time I have ordered from anywhere globally and it taking 3 weeks to get to me from customs.

Date of experience: August 2, 2024
New York
1 review
0 helpful votes
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Always easy and affordable
August 12, 2024

Always easy and affordable

Thank you! I've been buying nose rings for years

Date of experience: August 1, 2024
South Carolina
1 review
0 helpful votes
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Customer service was very helpful and fixed my problem promptly.

Date of experience: August 1, 2024
New York
1 review
0 helpful votes
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Son was pleased
August 11, 2024

Son was pleased. He stated he had wanted something like this

Date of experience: August 1, 2024
Georgia
1 review
0 helpful votes
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Love the options for my septum!
August 11, 2024

Love the options for my septum! So many different styles! Highly recommend!

Date of experience: July 31, 2024
Iowa
1 review
0 helpful votes
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Its been amazing definitely love all the jewelry i've received from the place its all good quality

Date of experience: July 31, 2024