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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,476
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

50,756 reviews

We monitor reviews for authenticity

Kentucky
1 review
0 helpful votes
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I didn't receive one of my most expensive items. I was really looking forward to it. However, I haven't had enough time to call in. Afraid it's been too long now.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 23, 2021
Washington
1 review
0 helpful votes
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Very easy
October 24, 2021

Very easy. Items I ordered are great quality and were received quickly

Date of experience: October 23, 2021
California
1 review
0 helpful votes
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Amazing!
October 24, 2021

Amazing! Great customer service and speedy shipping.

Date of experience: October 23, 2021
Ohio
1 review
0 helpful votes
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Order came faster than i expected and everything i received was lovely! Thank you much.

Date of experience: October 23, 2021
West Virginia
1 review
0 helpful votes
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Fast shipping and fast delivery...
October 24, 2021

Fast shipping and fast delivery... and always a great selection

Date of experience: October 23, 2021
Canada
1 review
0 helpful votes
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Nice and easy to find exactly what I'm looking for

Date of experience: October 23, 2021
Florida
1 review
0 helpful votes
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It was nice I'll defently get more jewelry from here im so happy I got my lip ring and it fits so nicely

Date of experience: October 23, 2021
Texas
1 review
0 helpful votes
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Shipping was really fast
October 24, 2021

Shipping was really fast. I'm definitely ordering more later on!

Date of experience: October 23, 2021
Texas
1 review
0 helpful votes
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Honeslty it is what I ordered but I am a little disappointed because it's not the right size I'm looking for a dime size ring but smaller balls

Date of experience: October 23, 2021
Pennsylvania
1 review
0 helpful votes
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Great experience!
October 23, 2021

Great experience! Looking forward on ordering again.

Date of experience: October 23, 2021
Illinois
1 review
0 helpful votes
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It said it would be delivered in 2-7 days, but it took 9. I also couldn't track the package. However, all the products arrived as advertised, and I'm still really happy with my purchase! Would've been 5 stars if delivery didn't take so long.

Date of experience: October 23, 2021
Utah
1 review
0 helpful votes
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You guys are super great and you fix any problems.

Date of experience: October 23, 2021
Tennessee
1 review
0 helpful votes
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It's a lot of great options to choose from. I love Body Candy!

Date of experience: October 23, 2021
Kentucky
1 review
0 helpful votes
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Fast shipping
October 23, 2021

Fast shipping. Had no problem ordering or receiving them. Everything I ordered came at once and everything was exactly like the pictures

Date of experience: October 23, 2021
Georgia
1 review
0 helpful votes
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I got it very fast
October 23, 2021

I got it very fast. They look way better in person they look good online but in person is something different.

Date of experience: October 23, 2021
Missouri
1 review
0 helpful votes
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Love them!
October 23, 2021

Love them! Always order all my jewelry from here and never been disappointed! :)

Date of experience: October 23, 2021
Texas
1 review
0 helpful votes
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The industrial earrings are really beautiful! I received my package nicely, no tears no damage whatsoever! I would definitely order again!

Date of experience: October 23, 2021
Florida
1 review
0 helpful votes
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I bought two 0g that ended up being just one piece and not a pair. Then the glass plugs I bought were in the wrong size.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 23, 2021
New York
1 review
0 helpful votes
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The shopping was easy to find what I needed and arrived without delay or problem

Date of experience: October 23, 2021
Indiana
1 review
0 helpful votes
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Bought from here many times and probably will again :)

Date of experience: October 23, 2021