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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,451
quality
252
This company responds to reviews on average within 1 day

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50,508 reviews

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California
1 review
0 helpful votes
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Perfectttt
May 8, 2022

Good good good. Overall shipping was fast and products came as described

Date of experience: May 8, 2022
Canada
1 review
0 helpful votes
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Fantastic!
May 8, 2022

The products I ordered arrived promptly and they were everything I expected.

Date of experience: May 8, 2022
Massachusetts
1 review
0 helpful votes
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I was honestly scared to order at first because the prices were so low I thought I was going to be scammed quality wise or just not get the package at all. Everything was perfect and for the price I will literally never order from anyone else.

Date of experience: May 8, 2022
Rhode Island
1 review
0 helpful votes
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Thank you!
May 8, 2022

Them you for being my favorite jewelry business out there. I never have a bad experience with you guys. The only time i do is when i don't fully read descriptions and i buy the wrong size haha

Date of experience: May 8, 2022
California
1 review
0 helpful votes
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Good just small!
May 7, 2022

These are all great to have, i didn't know the size so it is a bit small but im excited to have back up septum rings!

Date of experience: May 7, 2022
New York
1 review
0 helpful votes
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Bodycandy
May 7, 2022

The website is easy to get around and I love that there is always a sale where I can add many things to my cart.

Date of experience: May 7, 2022
Colorado
1 review
0 helpful votes
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Cute and affordable
May 7, 2022

The experience was great it's just the products didn't all work out for me

Date of experience: May 7, 2022
Pennsylvania
1 review
0 helpful votes
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The site could use a bit of an update with less pop ups

Date of experience: May 7, 2022
Illinois
1 review
0 helpful votes
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Bad quality everything
June 6, 2022

First it was almost impossible to work the website. Then i got my jewelry and put it in and not even a week after it started to get infected and yes i cleaned the jewelry before putting it in and everything overall just wouldn't recommend

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 7, 2022
Australia
1 review
0 helpful votes
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Great customer service
May 7, 2022

I love the items and the customer service. Would recommend to others.

Date of experience: May 7, 2022
New Jersey
1 review
0 helpful votes
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It didn't fit
May 6, 2022

I wasn't aware that the length was too small for me. I don't know what size I am and well I don't really know how to figure it out.

Date of experience: May 6, 2022
New York
1 review
0 helpful votes
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Happy Customer
May 6, 2022

Products are good quality and durable. DEsigns are so cute and the selection is wonderful. Shipping was quick and painless. I will definetly order again.

Date of experience: May 6, 2022
Canada
1 review
0 helpful votes
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Survey
May 6, 2022

Survey is to long and its annoying that I can't leave boxes empty

Date of experience: May 6, 2022
Texas
1 review
0 helpful votes
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My new jewelry
May 6, 2022

It was great, like most my stuff, and I got everything I ordered, nothing was damaged, will order more.

Date of experience: May 6, 2022
California
1 review
0 helpful votes
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Faded color on jewelry
May 6, 2022

I bought the pink septum ring for the second time, reordered because I love the color but I had lost one of the balls one the first one I had so I decided to repurchase. When I received it, I noticed it was a completely different shade of pink, super washed out almost looked white :/ Other than that I loved all the other items

Date of experience: May 5, 2022
Iowa
1 review
0 helpful votes
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First time shopper
May 6, 2022

Any many options. Not always the best description with actual length including stone or jewel.

Date of experience: May 5, 2022
Texas
1 review
0 helpful votes
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It was a quick and easy check up, I'm not complaining about their service. It was definitely great and on time.

Date of experience: May 5, 2022
Ohio
1 review
0 helpful votes
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Awesome
May 6, 2022

Love my choices and prices were reasonable. The selection of choices is awesome, gave me lots of ideas for future purchases.

Date of experience: May 5, 2022
Canada
1 review
0 helpful votes
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More Lip Rings?
May 5, 2022

I like the jewelry from what i've seen but I wish there were more lip rings. For example, black lip rings, 16 gauge and 3/8.

Date of experience: May 5, 2022
New Jersey
1 review
0 helpful votes
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Cute online store!
May 5, 2022

The overall material and comfort of the product is good, the style i chose doesn't suite me well but its a good material and seem durable!

Date of experience: May 5, 2022