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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,460
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

50,573 reviews

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Wisconsin
1 review
0 helpful votes
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It was a very easy and fast checkout. I would totally recommend!

Date of experience: July 16, 2022
Florida
1 review
0 helpful votes
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Check out was easy and Shipping was fast. Item is great quality

Date of experience: July 16, 2022
Tennessee
1 review
0 helpful votes
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My purchase arrived quickly and was well packaged!

Date of experience: July 16, 2022
California
1 review
0 helpful votes
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It was pleasant
July 16, 2022

It was pleasant. I would like to be able to reorder the 20 Gauge 1/4 CZ Gem Black 2mm Threadless Push In Labret Tragus, but I think it is out of stock because I can't find it on the website any longer.

Date of experience: July 16, 2022
New Jersey
1 review
0 helpful votes
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It was good these ppl r emailing me asking me if i got my $#*! and i did... a month ago and i filled this out a month ago but here i am again playboy bunny was smaller than expected

Date of experience: July 16, 2022
Arizona
1 review
0 helpful votes
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They are wonderful!
July 16, 2022

They are wonderful! Site is easy to use. Customer service is excellent.

Date of experience: July 16, 2022
Canada
1 review
0 helpful votes
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Love this place for my plug needs
July 16, 2022

Love this place for my plug needs. I cant find what I need anywhere else. Wish there was more acrylic and silicon options since im allergic to all metals.

Date of experience: July 16, 2022
Canada
1 review
0 helpful votes
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Good experience overall, my only complaint is the wait time for the products to show up. But I live in a pretty rural area so that cant always be helped. Otherwise- great products at a very fair price.

Date of experience: July 16, 2022
Colorado
1 review
0 helpful votes
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Everything was just as ordered
July 16, 2022

Everything was just as ordered. Fast shipping, no issues.

Date of experience: July 16, 2022
California
1 review
0 helpful votes
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Slow shipping but the belly rings are cute and there's a big selection

Date of experience: July 16, 2022
Georgia
1 review
0 helpful votes
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Nice it's been very nice
July 16, 2022
Updated review

Nice it's been very nice
I liked my order but the small nose ring kept falling out

Date of experience: July 15, 2022

Nice it's been very nice
June 18, 2022
Previous review

Nice it's been very nice

Date of experience: June 18, 2022
Canada
1 review
0 helpful votes
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Toke awhile for Delivery...
July 16, 2022

Toke awhile for Delivery... but well worth the wait! Jewelry is beautiful. A good quality

Date of experience: July 15, 2022
Tennessee
1 review
0 helpful votes
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They delivered the wrong piece but the customer service was great and they immediately sent me the right stuff.

Date of experience: July 15, 2022
Colorado
1 review
0 helpful votes
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I received prompt and kind service when I reached out to report not receiving my original order. Very grateful!

Date of experience: July 15, 2022
Kentucky
2 reviews
0 helpful votes
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I haven't tried the earrings yet
July 15, 2022

I haven't tried the earrings yet. But they're cute! Didn't have any issues with my order

Date of experience: July 15, 2022
California
1 review
0 helpful votes
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I usually have a great experience with body candy and their products. Unfortunately I was a bit disappointed this time around and I ordered 2 of them

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 15, 2022
Pennsylvania
1 review
0 helpful votes
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Everything was just as pictured!
July 15, 2022

Everything was just as pictured! No issues with material of jewelry and all pieces were together

Date of experience: July 15, 2022
Texas
1 review
0 helpful votes
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I love Body candy!
August 14, 2022

I love Body candy! Excluding the Pride Septum ring breaking twice, i wear my purchased jewelry daily!

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 15, 2022
Kentucky
1 review
0 helpful votes
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Would buy from again
July 15, 2022

Would buy from again. Nice jewelry. Just what I'm looking for. Works well for my medusa piercing. Some are a little big but still very cute

Date of experience: July 15, 2022
Canada
1 review
0 helpful votes
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Very happy with my purchase
July 15, 2022

Very happy with my purchase. All items were exactly as pictured and very nice quality.

Date of experience: July 15, 2022