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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,459
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

50,563 reviews

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Virginia
1 review
0 helpful votes
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It's a nice n big selection of jewelry. So decent prices as well. I like all the different assortments

Date of experience: November 2, 2022
New York
1 review
0 helpful votes
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Great experience love the jewelry
November 2, 2022

Great experience love the jewelry. Fast shipping as well.

Date of experience: November 2, 2022
Washington
1 review
0 helpful votes
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Good but missing a piece
November 2, 2022

Good but missing a piece. Customer service quickly took care of it

Date of experience: November 2, 2022
Florida
1 review
0 helpful votes
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It's very easy & no hassle!
November 2, 2022
Updated review

It's very easy & no hassle! Lot's of choices & items for body piercings, love all that I ordered!

Date of experience: November 2, 2022

It's very easy & no hassle!
October 6, 2022
Previous review

It's very easy & no hassle!

Date of experience: October 6, 2022
Wisconsin
1 review
0 helpful votes
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I wish there was a size chart for nose rings - it's difficult to assess what i need.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 2, 2022
California
1 review
0 helpful votes
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Great experience and even got my stuff before the date estimate.

Date of experience: November 2, 2022
Michigan
1 review
0 helpful votes
Follow Jade H.
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Amazing details and a wide variety of options. So far in love with this store, but have not put it in yet, my belly ring is only 2 months old now. I'm hoping when I change it at 3 months it will not infect or irritate it.

Date of experience: November 2, 2022
Montana
1 review
0 helpful votes
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The mobile site is glitchy and jumpy
November 2, 2022

The mobile site is glitchy and jumpy. When I ordered these the website kept on logging me out, so my purchase actually took a couple of days, in order for me to not get logged out every time I went to order. Customer service was fast to respond when I was concerned with the delay in shipping.

Date of experience: November 2, 2022
Pennsylvania
1 review
0 helpful votes
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I love all the different varieties!
November 2, 2022

I love all the different varieties! I have several piercings so this site makes it easy for a one stop n shop for me!

Date of experience: November 2, 2022
Virginia
1 review
0 helpful votes
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Ordering is easy
November 2, 2022

Ordering is easy. Quality is good! It's just just some items so not fit.

Date of experience: November 2, 2022
Canada
1 review
0 helpful votes
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Experience was awesome
November 2, 2022

Experience was awesome. Quick shipping. No complaints on my end :)

Date of experience: November 2, 2022
Texas
1 review
0 helpful votes
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Package was return to sender because it was sent to the wrong adress so I reached out and they resent my package

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 1, 2022
Maryland
1 review
0 helpful votes
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Overall good material, only the gemstone one easily caught onto things more often the black skull.

Date of experience: November 1, 2022
New Jersey
1 review
0 helpful votes
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Fast shipping, jewelry is good quality. Website was easy to navigate.

Date of experience: November 1, 2022
Connecticut
1 review
0 helpful votes
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The product came fast but they were the wrong size

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 1, 2022
Virginia
1 review
0 helpful votes
Follow Kelly F.
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Love all the jewelry I have received from Body candy!

Date of experience: October 31, 2022
New York
1 review
0 helpful votes
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Good thanks is this 50 characters yet no it's not omg ok

Date of experience: October 31, 2022
North Carolina
1 review
0 helpful votes
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Loved it, they have so many different things to chose from. It is pretty cool.

Date of experience: October 31, 2022
Virginia
1 review
0 helpful votes
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Great product and terrific customer service. They were fast and efficient with shipping

Date of experience: October 31, 2022
Arizona
1 review
0 helpful votes
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Love the quality
October 31, 2022

Love the quality. The rose gold adds a perfect touch

Date of experience: October 31, 2022