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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,451
quality
252
This company responds to reviews on average within 1 day

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50,556 reviews

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Florida
1 review
0 helpful votes
Follow Naomi C.
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Definitely needs more pictures of jewelry pieces, including one with piece being worn. Also, site could use a more modern platform

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 22, 2022
Illinois
1 review
0 helpful votes
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I love the color of the lip ring I'm not sure if it goes in the dark yet I have not looked. But I'm sure that it does because this company has never let me down.

Date of experience: December 22, 2022
Maryland
1 review
0 helpful votes
Follow Chelsie C.
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I've always had a great experience with body candy. Great deals and prices with high quality product and fast shipping too!

Date of experience: December 22, 2022
Texas
1 review
0 helpful votes
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Was excited once it came in
December 22, 2022

Was excited once it came in. All was a nice quality, my daughter liked them.

Date of experience: December 22, 2022
Washington
1 review
0 helpful votes
Follow Cecilia E.
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The heart tongue ring is a little rough but it's still beautiful!

Date of experience: December 22, 2022
Kentucky
1 review
0 helpful votes
Follow T P.
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Was excited to receive my order since it was a birthday present for myself. When i found out that I couldn't wear what I had bought because the plastic posts were garbage I was disappointed. Talked to customer service and they offered to replace the posts but when I got 2 pair that all had issues I didn't want a replacement to only get more garbage posts. After explaining that, customer service didn't contact me back.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 22, 2022
Oregon
1 review
0 helpful votes
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Easy to shop, fast to deliver, customer service seems happy and willing to help

Date of experience: December 22, 2022
California
1 review
0 helpful votes
Follow Tiffani U.
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Quick and affordable, thank you for my delivery. The jewelry arrived as expected.

Date of experience: December 22, 2022
Indiana
1 review
0 helpful votes
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Fast shipping
December 22, 2022

Fast shipping. The L-shaped nose ring I purchased was uncomfortable for me because the post (stem) seemed too long. When directed towards back of nose, it hurt the inside of my nose and would often turn itself towards front of nostril and the post would show at the end, looking like I had a booger. The diamond size was nice, as I was looking for something tiny with sparkle, but I wish I had ordered the straight one.

Date of experience: December 22, 2022
New Jersey
1 review
0 helpful votes
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Great product and prompt shipping
December 22, 2022

Great product and prompt shipping. Very satisfied with my purchase and body candy

Date of experience: December 22, 2022
South Carolina
1 review
0 helpful votes
Follow Gracelyn W.
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I always have a great experience shopping and ordering from BodyCandy.

Date of experience: December 22, 2022
Canada
1 review
0 helpful votes
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I need to order new
December 22, 2022

I need to order new.
I love them I just ordered the wrong size

Date of experience: December 22, 2022
California
1 review
0 helpful votes
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Shipping was a little slow and disappointed in the quality of one of my nose rings but overall good service.

Date of experience: December 22, 2022
Australia
1 review
0 helpful votes
Follow Charlie S.
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It's was good other then the shipping took a long time

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 22, 2022
Missouri
1 review
0 helpful votes
Follow Taylor A.
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Everything came pretty fast and I was pleasantly surprised with the pieces.

Date of experience: December 22, 2022
Tennessee
1 review
0 helpful votes
Follow William H.
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I did not check the item as it is a Christmas gift

Date of experience: December 22, 2022
Texas
1 review
0 helpful votes
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Mybexperience was very plesant, it was fast shipping, i trult felt that if i had any questions, theybwould be answered my customer service and am satisfied with the quality of these beautiful products.

Date of experience: December 22, 2022
Tennessee
1 review
0 helpful votes
Follow Shannia B.
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Lots of options, good reviews, good prices. Good customer service

Date of experience: December 21, 2022
Indiana
1 review
0 helpful votes
Follow Coral X.
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A little disappointed but still great the belly ring turned my belly button green because of the copper in it. Slightly allergic but still okay over all

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 21, 2022
Illinois
1 review
0 helpful votes
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I was helped when needed it and love the product..

Date of experience: December 21, 2022