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SmartCustomer Website Reviews and Complaints
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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,451
quality
252
This company responds to reviews on average within 1 day

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50,510 reviews

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Florida
1 review
0 helpful votes
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Super fast shipping and great discounts make it worth shopping here also good quality pieces.

Date of experience: March 26, 2023
New York
1 review
0 helpful votes
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Fast shipping, good quality
March 26, 2023

Fast shipping, good quality. Love body candy! They always have the greatest prices. Don't love the email spams but it's a small price to pay

Date of experience: March 26, 2023
Canada
1 review
0 helpful votes
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...
April 25, 2023

...

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 26, 2023
Texas
1 review
0 helpful votes
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They have a large variety of piercing jewelry for a great price.

Date of experience: March 25, 2023
New Jersey
1 review
0 helpful votes
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Not as many 16 gauge nose hoop choices as there used to be, but overall, nice selection.

Date of experience: March 25, 2023
Oregon
1 review
0 helpful votes
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The tongue rings were a waste of money considering I can't use any of them.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 25, 2023
Maryland
1 review
0 helpful votes
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It was great, I guess
March 26, 2023

It was great, I guess- i got my stuff so im Happy about that - thank you its great.

Date of experience: March 25, 2023
Illinois
1 review
0 helpful votes
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It was a wonderful and easy experience. Thank you so much!

Date of experience: March 25, 2023
Kentucky
1 review
0 helpful votes
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I had high expectations and even though the mistake was mine putting them in alcohol, customer service was very quick to respond and sending replacements. Will definitely be buying from here again!

Date of experience: March 25, 2023
Michigan
1 review
0 helpful votes
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ONLY reason I knocked this down a star is because the fake septum was way too wide for my nose, but I also have a narrow nose, so that could have played a big part. Would love to see some smaller fake septum jewelry to try! But the mini hoop stud thing? PERFECT. I wear it a lot since I've gotten it because I don't want to commit to a piercing. Super fun and cute! Would love to see more non-pierced jewelery options!

Date of experience: March 25, 2023
Texas
1 review
0 helpful votes
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Love u bodycandy very nice customer service and fast shipping

Date of experience: March 25, 2023
Pennsylvania
1 review
0 helpful votes
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Overall it was a good experience, the irene came fast

Date of experience: March 25, 2023
Georgia
1 review
0 helpful votes
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10/10 I'm a returning customer and will continue to shop here!

Date of experience: March 25, 2023
Michigan
1 review
0 helpful votes
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Love customer service, they are great at answering...
March 25, 2023
Updated review

Love customer service, they are great at answering questions and getting right back with customers!

Date of experience: March 25, 2023

I have purchased several times from this company
January 28, 2023
Previous review

I have purchased several times from this company. All orders came in perfectly and in a timely fashion.

Date of experience: January 28, 2023

Quick and easy transaction!
January 15, 2022
Previous review

Quick and easy transaction!

Date of experience: January 15, 2022
Missouri
1 review
0 helpful votes
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Very easy ordering process and products came quickly

Date of experience: March 25, 2023
Oregon
1 review
0 helpful votes
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Good, everyone was very helpful and i appreciated the timely feedback

Date of experience: March 25, 2023
South Carolina
1 review
0 helpful votes
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Body Candy is always great
March 25, 2023

Body Candy is always great. I wish there were more pictures and better materials descriptions. Still awesome for the price and last a long time

Date of experience: March 25, 2023
Ohio
1 review
0 helpful votes
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First time ordering
March 25, 2023

First time ordering. Order didn't take long to get Will be ordering more

Date of experience: March 24, 2023
North Carolina
1 review
0 helpful votes
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I really like this store and I will keep buying is just that the clickers are a little loose but that's all. The little designs that have color don't turn green but the colors do wear out a little. And if you have a hoop with a design it doesn't turn green either and I really appreciate that.

Date of experience: March 24, 2023
Canada
1 review
0 helpful votes
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Don't usually have problems but will definitely be sticking to uncoated jewelry going forward.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 24, 2023