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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,451
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

50,526 reviews

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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Great!
May 22, 2023

Great! Very easy to make a purchase and I like my items!

Date of experience: May 22, 2023
Indiana
1 review
0 helpful votes
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Love my items plan on ordering more when I get the money

Date of experience: May 21, 2023
Oklahoma
1 review
0 helpful votes
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Quick delivery, and quick customer service response to questions. I was offered several great coupons after and would definitely buy from here again. I'm hoping they will introduce an app soon!

Date of experience: May 21, 2023
Iowa
1 review
0 helpful votes
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Ordered and shipped quickly
May 22, 2023

Ordered and shipped quickly. Jewelry came as expected (from photos) and not damaged/flawed.

Date of experience: May 21, 2023
California
1 review
0 helpful votes
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I love the jewelry and it comes fast it's the only site I buy my body jewelry from

Date of experience: May 21, 2023
Canada
1 review
0 helpful votes
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Hit or miss situation
June 20, 2023

Hit or miss situation. One item was perfect while the other doesn't even come close to fitting. Need size added to the site

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 21, 2023
Illinois
1 review
0 helpful votes
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Really pleased with all items and if I need anything else I will come to you

Date of experience: May 21, 2023
Washington
1 review
0 helpful votes
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Body candy has a lot of options, and the products are of a good quality

Date of experience: May 21, 2023
Florida
1 review
0 helpful votes
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Website is difficult and overwhelming to navigate bc of the layout and amount of options

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 21, 2023
Ohio
1 review
0 helpful votes
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Website is easy to use with lots of choices and fast service!

Date of experience: May 21, 2023
Texas
1 review
0 helpful votes
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Just love this website but wish there was more options for my plug size that I liked

Date of experience: May 21, 2023
Australia
1 review
0 helpful votes
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I love the body jewellery so much and delivery was fast

Date of experience: May 20, 2023
Canada
1 review
0 helpful votes
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It was a nice experience, they have lots of selection and great prices

Date of experience: May 20, 2023
Pennsylvania
1 review
0 helpful votes
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I got no tracking number but the jewelry was nice and such

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 20, 2023
New York
1 review
0 helpful votes
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Changed my earring as soon as I got the package. They were super cute and packaged very nicely. Fits comfortably in my ear.

Date of experience: May 20, 2023
Illinois
1 review
0 helpful votes
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Awesome website, big selection, very reasonable prices and the vip shipping was great!

Date of experience: May 20, 2023
Maryland
1 review
0 helpful votes
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I love body candy jewelry it's very affordable and fast shipping

Date of experience: May 20, 2023
Canada
1 review
0 helpful votes
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A wee bit of false advertisement. Was hoping for more texture. Especially the black ones

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 19, 2023
Texas
1 review
0 helpful votes
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I always have a good shopping experience with Body Candy.

Date of experience: May 19, 2023
Texas
1 review
0 helpful votes
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The 4 "internally threaded" jewelry was NOT all internally threaded at all. The star one looked nothing like the picture which that was the one I wanted the set for. The paint on it fell off while trying to untwist it as well. Extremely disappointed with that. The rest was fine.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 19, 2023