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Reviews (85)
I am usually a pretty savvy consumer but I ended up with a membership when I only actually bought a card. I would not have even known about it if I did not keep an eye on my bank account. There, I noticed the withdrawals for a membership I did not request. I got nothing but attitude and "tough luck" answers when I questioned the fees and demanded cancellation. So, I informed them I would do everything I could to alert other consumers. That is what I am doing. Stay away and find other ecard sites.
This place is a BIG ripoff, and it is IMPOSSIBLE to ever speak to a real person or to get a resolution to any compklaints! I urge people NEVER to pay for this service! It is so easy to get free greeting cards on the web so ther eis NO need for Blue Mountain to exist!
This site offers free trial, but takes your details and at the end uses these to take payment for a full membership. If youre not paying attention, or have a good spam filter, you will not receive emails to say this is what the are doing. If like me you realize this months, or years down the line, you will of course try to cancel or prevent any further payments being taken. The site and telephone system does everything in its power to prevent this, missing links, info you cannot give as you never had to submit in your registration etc. It has set you up for auto renewal then made it impossible to get in contact to stop the renewal. Im appalled and disgusted - the cutsey card image of this site hides a really nasty underbelly of fraud by stealth.
NOT RECOMMENDED. Non-Existent Customer Service. Costly Billing Errors.
While the web site is very good, rather cool, be prepared for a bad experience if you need any customer service or have a billing dispute.
A had a very unfortunate experience. I have been billed $4.99 every month from Blue Mountain, after cancelling my membership within the trial period, and several
Times thereafter. Blue Mountain maintains I have no membership, yet they
Continue billing me monthly. Their systems and customer service seem incapable
Of solving the most routine billing errors.
My experience has been that Blue Mountain Customer Service is non-existent on
Their phone line (note that it is not possible to speak to a representative)
And valueless via their e-mail / website.
I strongly urge you to find another e-card provider before you find yourselves
In an inconvenient billing dispute.
Thank you.
Although there's an option to join and have a membership, Blue Mountain offers many FREE ecards that are available without signing up. They have some very beautiful ones and if you search "free ecards" you'll be able to see all the cards you can use and not join or pay for.
