BlueMountain

Since you have changed the format for the printable cards it is so user unfriendly I just give up. I have used your and American Greetings site for years now and the new format is awful to work with and having to change the settings in my browser just to get a card centered is ridiculous. I find everything about the new format user unfriendly and less easy options to change text wording and size limitations that were never there before and it all just never prints out right. I will not be renewing my subscription unless you improve your card formatting in the next couple of months. Why you would change the original site and format when it worked so well is beyond me and you replaced it with a far inferior and complex format. Shirley Spiteri, Canada

I've used Blue Mountain's cards for five years. The program to select the card and personalize it has been hard to use this year because of bugs. For example, this year's card was sent out today (12/20/2017) but the card arrived with changes I did not make. There is a large, black banner across the card showing the name of the music playing and some song words included. It is in each panel! Perhaps the company is planning to write a new user program or repair it. *******357

I was reviewing my Capital One transactions and found this $4.99 charge from BlueMountain.com. I'm trying to rack my brain as to who this is. I looked them up on the Internet and found their site. Ecards? I must have given them my information at one point. I was able to find the email I used for the userid and request a password reset. They have a surprisingly good website because I could actually pull up every one of their charges. They show a renewal charge for every month going back to August of 2015! They DEFAULT the trial 7 day period to automatically renew! The default should be to not renew. Any merchant that defaults to auto renew are con artists and should be blocked from doing business on the internet--they should not have access to customer's credit card information. They give you a seven day trial and then start milking. And if I could remember back in 2015, this fact was probably buried in small print. Unbelievably bad business practices. I concur with all of the complaints. I wish I could give negative stars.

I had to sign up to get a birthday card. The website says one can cancel any time, or ELSE, they charge you every month. I quickly tried to cancel, to find that I had to actually call someone. Of course, they were having "heavier than usual phone traffic" so I had to leave my number. All of that process took about 5 minutes and I'm still waiting for the call back. Not simple. Kind of a rip off and very obviously meant to frustrate you so you don't continue with the ridiculous cancellation process.

I signed up in 2015 for an annual membership for $19.99, thinking I could send birthday wishes, Christmas and other holiday cards, etc. as it turned out, I was NEVER able to complete a send! Therefore, after repeated attempts, within 30 days of joining, I contacted the company and verbally requested a cancellation. Today, 1 1/2 years later, a charge of $19.99 was presented against my bank account! I contacted my bank to dispute the charge and was informed that if I wanted to dispute the charge they would have to cancel my card, issue another card which could take up to 10 days, and open a claim which could take up to 1 month! My only other alternative was to contact the company directly which I did. After a 45 minute totally frustrating period of trying to use their system, I was able to speak with an agent and only when I threatened legal action did they issue a refund (haven't seen actual refund yet) but this company is pathetic in the way the do business and I am convinced that it's actually cheaper to drive to a store and buy the cards rather than go through this disruption of my life even for $19.99!

My experience is similar to the others'. I signed up for the trial and used it immediately to see if the site would work for me. It did not offer enough template flexibility and I proceeded to cancel within the hour. You cannot cancel online. I got thru on the phone and asked them to also delete my credit card info. I was looking at the credit card info online as the rep told me that they didn't store it. I couldn't get her to budge so I wrote an email back to the company. Really bad customer service. Too bad 'cause I love their cards. Will contact my bank next.

I've cancelled the subscription last year at no avail. They still charged my credit card and said also sorry for the cancellation but it will stop next year. Great, I let it go.
On 12/15/13 I happen to check my credit card account to pay my bill, only to see that the transaction was pending. I cancelled immediately again this subscription, and called my credit card immediately to have them stop this payment that was done without my authorization. I got again the same famous e-mail! I am furious at this company, and they need to be stopped!