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From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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I had very bad expereince with Bluehost hosting where my site was deleted without my permssion.
I will never do any hosting with Bluehost again
I have difficulty every time I try to log in to this site. I have another site, and I don't have a problem. I have had to change my password several times. The system repeatedly tells me that my username is wrong. It tells me that my email is incorrect. And, it kicks out all my passwords until I have to call for assistance.
Terrible customer service, my domain was transferred (Sept 2023) and is still unavailable in my account. Every time, I was told it takes time to show up. I am still unable to repoint my host server to Cloudflare. There is no option for a hardware security key in 2-factor authentication.
One of the most horrible experiences I have ever had, and I started to look to another provider
BlueHost is the best. I left them once and went with the cheapest. I was sorry. I came back and it was as if I never left and they work hard at bringing essential services to my account!
Mo Dale
Errors with logins and passwords, inability to access account for a week (since resolved), excessive attempts to make me buy things I don't want when trying to log in.
I am an inventor not a web developer and for me all is nice
Sometimes a problem occurs on the site, and a message appears: There is an error connecting to the database
If you mean today - I have done nothing, overall mistly okay and improving but lets see how this day works
Changed the user experience-too difficult and cant forward my domain.
Horrible experience with Bluehost. You messed up my website and in turn my business. I do not even appear professional without my site. Bluehost has been trying to fix my issue for 4 weeks and continuously keep telling me 24-48 hours to fix it but they have been saying it for 4 weeks now. Horrendous experience with no resolve yet.
Our website (server) has been down for over 2 days and Chats have not solved the issue.
Your design platform is complicated, you need to make it simple to understand and design
It took 2 weeks to fix upgraded SSL and Sitelock...services that I have paid for and were installed incorrectly creating a host of issues. Even now, after the website is up and running, I cannot receive emails on my iPhone and have received no tangible support from anyone at Bluehost except for sending me articles that are of no help
Mobile experience trying to update payment and manually renew wouldn't save new payment information and would not allow me to check out. Tried both in the renewal center when trying to renew two products and separately in the billing center to try and update the card on file to then be able to select it as a payment type when checking out and neither strategy worked. Had to wait until I returned home to use a laptop and access the desktop version of the site.
Always too slow management pages and hard to log in when it wants to reset info
The Bluehost dashboard has become increasingly unmanageable. It gets harder and harder to accomplish simple tasks forcing me to call customer support to accomplish things such as a 303 redirect that I used to be able to do myself.
Multiple glitches that support cannot seem to correct.
I have multiple sites noted as Unverified.
I am a returning customer and I am being delayed and this survey is a good example.
Very Slow. Have to reload everytime I try to sign in
Web builder is down way too often and when it goes down, it generally takes weeks to get back up and running which is a major inconvenience for my business, as i need to update my website almost daily.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members