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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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NL
1 review
0 helpful votes
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Nothing works correctly!
November 20, 2022

Nothing works correctly!

I can't log into WordPress admin page!

I can't see Cloudflare setting on my dashboard!

SSL is not set correctly!

I don't know what is WPADMIN LOGIN Username and Password!

Everything is UNCLEAR! PLEASE tell me how to solve theses problems!

Date of experience: October 20, 2022
North Carolina
1 review
0 helpful votes
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This is just confusing to use
November 19, 2022

This is just confusing to use. Bad UI. Connecting a godaddy domain to a wordpress hosted on bluehost should be as simple as pie

Date of experience: October 20, 2022
North Carolina
1 review
0 helpful votes
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Web pro set up
October 20, 2022

Gave in instruction on how to set up web pro access

Date of experience: October 20, 2022
California
1 review
0 helpful votes
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Not helpful
November 19, 2022

Spent 30 minutes with someone who did not understand what I needed. She took my number and told me someone was calling me at 9 am central time. 8 am pacific. Nobody did.

Date of experience: October 20, 2022
GB
1 review
0 helpful votes
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I have spent some time doing a site through bluehost. I can't publish it. I get taken to Wordpress, then back and forth. Wordpress does not do anything with my site. It's a useless experience.

Date of experience: October 20, 2022
Florida
1 review
0 helpful votes
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New users should be able to at least get some help creating the web site. It shouldn't just be a paid service for assistance.

Date of experience: October 19, 2022
Canada
1 review
0 helpful votes
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I simply want to close my account and not pay for renewal and I am going around in circles.

Date of experience: October 19, 2022
Georgia
1 review
0 helpful votes
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A little confusing to start with a new host... but getting there.

Date of experience: October 19, 2022
Texas
1 review
0 helpful votes
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Thank you for your great support
October 19, 2022

Carlo was very courteous and knowledgeable. He was able to get my domain name ready for use in no time.

Date of experience: October 19, 2022
Texas
1 review
0 helpful votes
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I iam struggling to know how to set up
November 18, 2022

I iam struggling to know how to set up. Also, it looks like my domain name is not correct. It was supposed to be aprilsantic.com

Date of experience: October 19, 2022
California
1 review
0 helpful votes
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cccbooks.net domain not secure
October 19, 2022

I was shocked to find out that my domain- cccbooks.net was not secure.
August, 2020 I paid web hosting for 4 years up to 8/29/24, and domain name up to 11/21/24.
I called *******585 for domain support: both Gloria and Renee could not help me making me waste more than 30 minutes, they went away. Before I gave up I tried calling for the third time, Will answered. He was most efficiently solved my request. I was grateful for his competence and
Patience to listen to me. Also he was very pleasant and courteous.

Date of experience: October 18, 2022
Florida
1 review
0 helpful votes
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Upgrades are offered everywhere
November 18, 2022

Upgrades are offered everywhere. Already had a free template in mind and it was hard to find.

Date of experience: October 18, 2022
California
1 review
0 helpful votes
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Great service
October 19, 2022

He gave us great service! Very personable and understanding!

Date of experience: October 18, 2022
Oklahoma
1 review
0 helpful votes
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I just need to figure out how to do the domain email on wordpress so my site doesn't have my personal email.

Date of experience: October 18, 2022
Pennsylvania
1 review
0 helpful votes
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Excellent Customer Service
October 19, 2022

I've called Bluehost on multiple occasions for WordPress and hosting support. Each and every time, I am always greeted with excellent customer service!

Date of experience: October 18, 2022
Iowa
1 review
0 helpful votes
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Using the site has been very easy so far! Everything explained in detail.

Date of experience: October 18, 2022
Oregon
1 review
0 helpful votes
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Customer service was great to use the one time ive had to use it, and otherwise an overall good experience thus far.

Date of experience: October 18, 2022
Maryland
1 review
0 helpful votes
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She was patient, answered all my questions, and resolved my issue. I did not catch her name, but I hope I get her next time.

Date of experience: October 18, 2022
Saudi Arabia
1 review
0 helpful votes
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موقع ممتاز جدا والأستخدام سهل وبسيط ويمكن لأي شخص أن يستخدمه بسهوله

Date of experience: October 18, 2022
Ohio
1 review
0 helpful votes
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I am trying to start up a website, and I am finding it very confusing. I have not been able to find tutorials, and nothing has been intuitive. I can't even figure out a way to save the little progress I've made so far. Every time I try to add something to the website it takes me to a completely different page, most of which don't seem secure and seem like they are not part of Bluehost. I am just overwhelmed and not sure where to go from here.

Date of experience: October 18, 2022