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From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
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I have been waiting in chat for assistance for 3.5 hours. It has tried to kick me out and I have not heard from anyone.
Locked out for too many login attempts when I had not made multiple login attempts.
Your customer assistance chat service is poor. Long wait times, unhelpful staff, abandonment after 6 minutes of inactivity.
Found a video to bring me up to speed, so, so far, so good!
After contacting support yesterday, I'm able to log in! This morning that is a WIN! Thank you!
I've had two situations regarding the creation of my site.
Really good but just will help if there was extra assistance no a chat bot
Continuous issues today - transferred my domain from wordpress to bluehost as I had read positive things about bluehost website hosting packages. Issue after issue with domain name, website editing, error messages, payments - not good at all. Very poor customer service on live chat with extremely slow replies and minimal help offered
Just started so I know nothing yet. Give me a day or two
I am working with Angel on the support line. She is giving me very different directions than my friend received to do the exact same support of moving a GoDaddy Domain to Bluehost and then start a WordPress website. It continues to go to GoDaddy.
I am having a lot of trouble just logging in and when I can, it is confusing about how to change the theme, etc
48hrs after setting up my domain, I received 18 spam phone calls in 2.5 hours. I went onto chat to get help and waited for 20 minutes, no one arrived, so I called. Sat on hold for 25 more minutes before I gave up and nearly trashed my whole project.
Having a problem with setting up blog and adding a post.
Overall smooth transition, but website migration is slow and the chat bot is poor. Long wait times for a representative are unfortunate.
The beta editor is not very streamlined and seems very buggy.
I've tried other WordPress hosting services, and couldn't get past the install. Blue host lets you come into the WordPress dashboard right away with no experience needed
First time starting off here and I have spent 5 hours on your site without being able to build/customize! What a shame!
At this point I am not able to edit and the message portal response is slow. Have spent money on something that was supposed to make set up easy and I am frustrated
One problem after another. Terrible customer service. As an example - I contacted Bluehost recently because my website doesn't load. Chatbot never answered. Meanwhile I was on hold for phone for 22 minutes - then got cut off. Typical. I HATE this f----ng company!
Error 1001 has popped up multiple times when trying to connect to wordpress.
Also nobody answers the phone
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members