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From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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I have needed to call for tech support twice and both staff members were extremely helpful!
You automatically set up the domain name for me, which is not what I want
Cannot get website set up, want to cancel subscription to Wordpress, I do not want a blog, simple on line small buisness website
Automatic plugins, pre-installed and popping again and again even after deleting them, is very annoying.
Easy to download, haven't learned yet, taking a online class next week
Just getting started, can't provide more feedback. Good information for those just getting started though!
Gordon was brilliant.He helped me resolve my issue.
The customer see vice is just not existent. I am for hours waiting for someone to help me on the chat. You say 24/7 customer service, but is a lie.
I'm using BlueHost because I need to buy a domain. But getting access, creating an account is VERY frustrating! I was assigned a temporary domain name by a customer service representative (CSR) to create my account. Now I need to remove that temporary domain to create space for the one I'm trying to buy. But I can't do that. So I used the chat function for help, but the CSR there has NO IDEA what she's doing, almost killed my entire account. And I can't transfer to a new rep. I've even tried logging out and back into my account - the CSR rep is still there! I've asked to be transfered to another CSR. I've asked her to end the call. I can't get rid of her. The seller wants to give me the domain but I don't have a place to put it. FRUSTRATING
I've written a website before, by comparison, using Bluehost and Wordpress is like pulling hens teeth. I can't remember when I was last so angry. I've wasted 1.5 days on this already and have apparently lost off of yesterday's work. All you're interested in is taking the money and upselling.
The domain registration was a bit confusing, ended up with an auto-assigned domain and then switching to my preferred domain was a whole process, but Shamitha got it sorted.
I cancelled with google domains and you still charged me.
Great for new business owners. Easy and efficient.
Well as soon as I linked my domain name the entire dashboard for wordpress no longer loads and the window will time out every time, barring me from any access to my site.
I'll adjust rating once its taken care of.
This is the first time I have attempted to write/learn about website construction. It is scary but fun.
I have had constant problems logging into my domain, maintaining a password, and editing my site. I believe something about my credentials has made it harder to process my information for some reason. I received assistance early on with logging in, although they did make it so I can now log in, I wasn't told why it sometimes doesn't work and still have not been able to edit at all.
Security IP not set right so now have to wait up to 48 hours to log in to word press securely
I am in my 60s. I can't work out how to organise and create my home page. I need help or a step by step tutorial.
I'm still learning, as I've never created a website before, and this can be a little confusing, but once I learn it better, I think it will be great. I am not using the service to design the website for me, as it costs money, and I've just been laid off of my job.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members