Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Blizzard

Blizzard

1.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Blizzard?
grey stargrey stargrey stargrey stargrey star

Blizzard Reviews Summary

The company's reputation is significantly marred by a pervasive dissatisfaction with its customer service, characterized by lengthy response times, lack of direct support channels, and perceived unfair account management practices. Customers frequently express frustration over inadequate assistance with account issues and refund requests, leading to a sense of mistrust. While some loyalty exists among long-term players, many reviews highlight a decline in service quality and responsiveness. Positive sentiments are scarce, suggesting that the company must urgently address these concerns to restore customer confidence and improve overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
94
value
94
shipping
69
returns
75
quality
89

We monitor reviews for authenticity

Colorado
1 review
14 helpful votes
Follow Andrei P.
Unfollow Andrei P.
Share Review
Report Review

I recently spent $2500 building a beast of a gaming PC. I started downloading all the games I had previously... including Starcraft II. As it turns out 60% into the install and my pc bluescreens... every... time i start the install. I have NO problems with any other game or program at all. At all. Not even a little; as it should be with a brand new machine. I go on the battle.net support and submit a chat ticket. Not only is their reporting system asinine with a billion useless FAQs popping up to the effect of "did you remember to turn your computer on?". "Are you sure you have internet?" "Are your eyes closed and simply cannot see our product working wonderfully?" but the chat ticket immediately fails to connect, and simply adds it to my current ticket submissions for them to review at their own time. I check back the next day and my ticket has been deleted... there is NO sign of it anywhere on the website. I submit another ticket... but UH OH... an UNKNOWN ERROR HAS OCCURED. "This is probably temporary." So the sweet and short of it is that blizzard can no longer make any game other than world of warcraft and world of warcraft clones that they call other names like Diablo III and such, but their website is atrocious and they simply do not care about their customers, preferring to let a faulty AUTOMATED TECH SUPPORT response... an contradictory statement if there ever was any(and I have owned every game they ever made so clearly I paid them quite enough money). Do NOT buy any of their products, and if you must, wait until they peddle their filth on Steam like any modern and sane company should do. These guys have an automated tech support for their games... which are basically polished rehashes of titles made in the 90s and have no justifiable reason for having tech issues in the first place, these guys coasted through the last decade on faith earned in the 90s and no longer meet the industries minimum standards, if they keep it up theyll end up like Id Software.

Date of experience: November 25, 2013
France
2 reviews
4 helpful votes
Follow Rodd B.
Unfollow Rodd B.
Share Review
Report Review

Blizzard Entertainment has released all my favorite games, such as Diablo series, Starcraft and WoW! Unbelievable company. And it seams that they always try to overcome their previous masterpieces.

Date of experience: October 17, 2013
California
7 reviews
35 helpful votes
Follow Nicodemo P.
Unfollow Nicodemo P.
Share Review
Report Review

It's Blizzard, their games are always great and worth buying. Probably the best quality video game developer out there!

Date of experience: September 19, 2013
180 reviews
906 helpful votes
Follow Rod G.
Unfollow Rod G.
Share Review
Report Review

Diablo, WoW, and starcraft oh my - They have created some of the best games of all time... nobody has been able to touch them in the RTS genre. It is predicted that Blizzard will eventually take over hollywood studios as the gaming market grows.

Date of experience: April 30, 2007