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1.9

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Bkex Reviews Summary

Bkex has a rating of 1.9 stars from 41 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bkex most frequently mention old account, new platform and support team. Bkex ranks 1221st among Business sites.

service
38
value
38
shipping
35
returns
35
quality
36

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New York
1 review
0 helpful votes
Follow Alesia B.
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I honestly believed I had permanently lost access to my account after being locked out for months. I couldn't log in, couldn't trade, and couldn't withdraw—it was frustrating and stressful. Then I discovered Bkex.us.com, and to my surprise, everything actually worked. I followed their instructions carefully, and within the same day, my account was restored. I immediately tested a withdrawal to see if it was real, and the funds arrived in my wallet without any issues. That moment gave me so much relief. From my experience, I can confidently say this new platform is reliable and trustworthy.

Date of experience: October 15, 2025
New York
3 reviews
0 helpful votes
Follow Klea K.
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At first, I was somewhat confused as to why I needed to repeat the Know Your Customer (KYC) process when accessing bkex.us.com, since I had already gone through verification before. However, I chose to comply with the request and complete all the additional steps, such as account merging and further identity confirmation. To my surprise, the entire procedure was handled very efficiently, and I encountered no complications along the way. After everything was finalized, I found that my account was fully activated and operating without any problems. Withdrawals have been quick and seamless, which has greatly improved my trust in the platform. I now consider BKEX a dependable and professional exchange that cares about both compliance and its users' experience.

Date of experience: October 7, 2025
New York
3 reviews
0 helpful votes
Follow Sara K.
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My experience with Bkex.us.com has been outstanding from the start. The withdrawal process today was not only quick but also completely stress-free, which is something I truly value in a trading platform. After being disappointed with the old link, Bkex.com, I honestly wasn't expecting much—but Bkex.us.com surprised me in the best way possible. The funds reached my account much faster than I imagined, and that alone speaks volumes about their efficiency and reliability. I now feel more confident trading here because I know my money is both safe and accessible at any time. This platform has truly proven itself to be professional, trustworthy, and customer-focused.

Date of experience: October 12, 2025
New York
3 reviews
0 helpful votes
Follow Sidorela P.
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I have used many exchanges, Bkex is a pretty good one. I've traded many times on hotbit and every time there is an issue i just opened a support ticket and they usually answer the ticket in under an hour.

Date of experience: October 10, 2025
New York
1 review
0 helpful votes
Follow Vullnet P.
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I was an old user of Bkex and for a long time I thought my funds were gone when the site disappeared. Recently I found their new website at bkex.us.com, reactivated my old account, and to my surprise everything was still there. After completing verification, I placed a withdrawal and the money arrived safely in my wallet. It felt like getting back something I thought I had lost forever. I'm glad I gave them another chance.

Date of experience: October 7, 2025
New York
3 reviews
0 helpful votes
Follow Genci B.
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I started using bkex.us.com a few months ago, and I can honestly say the experience has been nothing short of excellent. The platform is very easy to navigate, even for someone who isn't extremely tech-savvy. My deposits reflect almost instantly, which is important when you want to take advantage of market movements. Withdrawals are also processed quickly without unnecessary delays. What really stands out for me is the professionalism of the support team—they answer questions clearly, promptly, and with a level of courtesy that makes you feel valued. Trading here has been smooth and worry-free, and I feel confident recommending it to others.

Date of experience: October 3, 2025
Italy
4 reviews
0 helpful votes
Follow Patrick M.
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I had a large amount of USDT locked in my old Bkex account and for a long time, I couldn't find a solution. I was really worried that my funds would be lost permanently. Thankfully, with the introduction of bkex.us.com, I was able to merge my old account smoothly. The process was quick, professional, and fully transparent. After merging, I was able to withdraw all my USDT without any issues. This gave me peace of mind and confidence in the platform again.

Date of experience: October 2, 2025
Bahrain
1 review
0 helpful votes
Follow Arlind D.
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If I can call anything a miracle in my crypto journey, then what happened with bkex.us.com is truly that miracle. For years, my tokens were stuck on the old BKEX platform, causing me stress, frustration, and disappointment. I had nearly given up hope of ever recovering them. Yet today, thanks to the new BKEX system, I successfully accessed my account and withdrew every token. The process was straightforward, transparent, and smooth. I feel deep relief and gratitude. This is proof that patience eventually brings results.

Date of experience: September 30, 2025
GB
2 reviews
0 helpful votes
Follow Taylor g.
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I was initially hesitant about completing the KYC process because of previous bad experiences with other platforms where my verification was either delayed or rejected without explanation. However, with bkex.us.com it was an entirely different experience. The support team guided me step by step, answered all my questions in detail, and ensured I understood every part of the process. Once my verification was completed, I was granted full access to my account immediately, without any delays. That efficiency gave me great confidence in their professionalism.

Date of experience: September 25, 2025
New York
2 reviews
0 helpful votes
Follow Ermir O.
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When the old site stopped working, I genuinely thought my funds were gone for good. I couldn't log in anymore and started panicking because I had a decent amount invested there. Luckily, when I reached out to support on the new website bkex.us.com, they guided me through the reactivation process. Submitting my KYC documents was easy, and within just a few hours, I got the confirmation that my account was reactivated. Immediately, I tried a withdrawal, and to my relief, it went through smoothly. That single transaction brought back my confidence in the platform.

Date of experience: September 24, 2025
GB
2 reviews
0 helpful votes
Follow Kian James g.
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Bkex.us.com requires investors with old accounts to go through a reactivation process before funds can be withdrawn. At first, I considered this requirement an inconvenience, but upon completing the steps, I realized it was a safeguard to ensure the rightful owners reclaimed their assets. After reactivating, my funds were transferred successfully to my wallet, without any errors or delays. I value the professionalism of this platform and, despite the minor inconvenience, I confidently rate them 5 stars.

Date of experience: September 23, 2025
Massachusetts
5 reviews
0 helpful votes
Follow Arlind D.
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My experience with Bkex has been nothing short of incredible. From the very first moment I contacted their customer service, I could immediately sense that this was a team that truly cared about its customers. They didn't just answer my questions, they took the time to understand my concerns, provide me with detailed explanations, and ensure that I felt comfortable every step of the way. The way they went above and beyond restored my faith in what real customer service should look like. The new platform, Bkex.us.com, has already impressed me, but the team behind it is what makes it stand out. This is by far the best support I have ever received anywhere, and I want to express my deepest gratitude to the entire team.

Date of experience: September 26, 2025
New York
3 reviews
0 helpful votes
Follow Harald M.
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For years, I had lost hope that I would ever recover my funds from Bkex. It was a painful experience watching my account remain inactive with no solution in sight. However, in September everything changed when their support team finally reached out with clear and precise guidance. They walked me through each step of the account merging process, ensuring there was no confusion. Once I completed the instructions, I was directed to their new website, bkex.us.com, where my account was successfully reactivated. To my relief, I was able to withdraw my funds without delay. This was a refreshing experience and restored the confidence I thought I had lost forever.

Date of experience: September 16, 2025
California
1 review
0 helpful votes
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Scam organization
June 27, 2025

Bkex is now a scam. They make sure to keep on giving new requirements. When you meet them they shoot down the same and demand more. They play around with technicalities like IP address, public IP address, VPN IP address and more. Their goal appears, as scammers do, to outsmart the client and keep the money for themselves. I recently got a breakthrough on my recovery after reporting them to Crestprism.com who truly does their work. My loss and withdrawal issues has been resolved and my money returned

Date of experience: June 11, 2025
Spain
1 review
0 helpful votes
Follow Albert O.
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Bkex Exchange Paid me back my money they held for over 5 years,after I reactivated my account...thanks team
Bkex.us.com

Date of experience: December 25, 2024
Singapore
1 review
0 helpful votes
Follow maria l.
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BKEX will come up with huge deals/offers to lure you in which are all part of their scheme, they will go on to convince you with big profits which you will be able to see on your portfolio to invest more money with them or even advice you to take out loans to invest with them to get more profits. That is exactly what they did to me. Immediately after i requested for withdrawals, it was declined over and over again by this crooks.
I filled a complaint to an amazing company called zachresolutions dot com dedicated to assisting individuals in reclaiming funds lost to scams. Despite my initial skepticism, i decided to give it a shot. To my surprise, they successfully helped me retrieve my money from this crooks!

Date of experience: September 17, 2024
Nigeria
1 review
0 helpful votes
Follow Gray N.
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Recently, they changed the deposit addresses and announced that the old addresses no longer work. However, I mistakenly deposited to an old address. When I contacted their support, they assured me they would deposit the amount into my account to rectify the situation.

Date of experience: July 1, 2024
Nigeria
1 review
0 helpful votes
Follow Serena B.
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BKEX demonstrates accountability by initiating reimbursements for its investors. Account holders are encouraged to securely access their accounts and proceed with fund withdrawals at bkex.us.com/merge/.

Date of experience: June 28, 2024
Denmark
2 reviews
0 helpful votes
Follow Sheldon L.
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I came across this scam broker and I happened to believe every word they said which made me deposit quite an amount at first for trading and all of a sudden I am trying to withdraw and they are requesting I pay a certain percentage into their account as a clearance fee, In my negligence I eventually deposited more in the hopes that would let them grant me a successfull withdrawal but it was never approved still. While being shattered, I compile all evidences and proof and I take heed to a recommendation I had seen on quora, I mailed B A K T R A I L and an agent in their team replied and guided me through the whole process and acquired me funds back into my account where it should have belonged. I'm grateful I came across their team

Date of experience: March 5, 2024