BiteSquadReviews 599

All in net total price 60% greater that exactly the same items at the same restaurant at the same time —- $86 v. $143. Items +$5 greater item by item than at the restaurant. Very odd fully disclosed fee added with a tiny asterisk. Fee said to be "to operate the business."

Listen to the other reviews- I was just hacked twice (attempted four charges and two got through) and BiteSquad has done nothing so far to address this after multiple attempts of contact. There's nobody ever on in the chat function and they don't answer my emails.

Also if you've ever seen a BiteSquad car pull up, oftentimes the driver's car is filled with trash sitting right next to your order and with the driver maskless. In this time of COVID and otherwise, that's unacceptable.

Their employees are not good at sending specific instructions. Drivers do not verify accurately. Customer service do not respond at all.

My account got hacked and someone ordered almost $300 dollars worth of stuff through my card in another state. Bite Squad wouldn't do anything except "lock" my account and report it for fraud. I say "lock" because just again the other day someone was able to log into my account again despite it being "locked". Fortunately my account was reported for fraud so the charge didn't go through, but the fact that they told me my account was "locked" and that someone still was able to get in makes me furious. Not to mention that they wouldn't refund me despite the purchase being many states away. And the fact that they CLEARLY do not care about my private information being accessed. My BiteSquad account had my address saved in it and now it's in the hands of people I don't know and they don't care at all. If you use BiteSquad be VERY sure that you don't save any personal information on it.

They continuously mess up orders. Tonight I ordered a Philly cheesesteak calzone and received a Philly cheesesteak sandwich. This is the second time this same mistake occurred. I contacted the live chat and while they refunded the cost, they refused to reorder the correct meal. I even questioned the driver because the calzone usually comes in a pizza box. He said, I don't know, I didn't check. Shouldn't they be verifying the orders? There seems to be an issue 90% of the time we use them.

We just started using Uber Ears and have not had any issues. Done with Bitesquad.

Driver never delivered food and they couldn't even get a hold of driver to find out what happened. Contact them they could have cared less.

Account hacked and food ordered via my account. It's common at Bite Squad. They are so unhelpful and don't even cancel the order! After cold food, missing food, super late food... this is it. Moving on to another service.

The food always says "delivered" when it never gets here. Every other delivery site is wonderful and gets the food to me (GrubHub, I love you!), but BiteSquad has only successfully delivered to my address a handful of times, and it's not like I live in the country or something. When contacted they simply tell me "too bad" and refund my money, while I'm stuck here an hour or an hour and a half after ordering with a hungry family at my heels and no other options because of the time. The service department can never seem to contact the driver, and once they had me standing outside my house, saying he was just outside. I waited and looked for 15-20 minutes before calling them back and having them say they were not delivering because it "wouldn't be fair for me to get cold food". Bite Squad sucks in every way possible, they take longer than the others and they don't care if you get your food or not. I'm not an unreasonable person, I understand things happen, but the last 5-6 times I have ordered with them I have not gotten my food. One time they said they would send them back to pick up the order again, and then when they never showed, they were like "oh, yeah, we decided not to do that", another time I watched the tracker that had the driver pick up my food, drive out and then it said delivered when I didn't get it, when I contacted customer service they tried to tell me I picked up the food and didn't want to give me a refund. I tried to give them the benefit of the doubt so many times, but at this point, if I can even keep just one more person from using them it is worth it. They are absolutely awful and unreliable.

Okay, shame on me since this was the second time this happened. I placed an order with Bitesquad and it was supposed to be delivered in an hour and a half after I ordered. When that time came and passed, I checked the app tracker and they added another hour to the delivery time. When I contacted customer service, they said they would not cancel the order and while I was typing a response, they said that I was inactive so they left the help chat. I had been typing for 30 seconds! I have attached a screen shot of the actual chat session. If you need food delivery, try another service.

I ordered and no change for 23 min so I get on live chat. Rather than tell me hey your order hasn't gone through they decide to call it in to the store. That was 30 min in and took another 30 min to get it. Second chat person acted like they were doing me a favor giving me a 5.00 credit but my order wasn't complete and I paid 6.00 plus in fees for said order and it was 9 blocks from my house. Had first person said your order hasn't gone through I would have canceled the order and driven up there and gotten my order myself and saved the fees. Plus I pay a monthly fee for free delivery that's not so free! I have even had them take my food to Little Rock then bring it back to NLR.

I was not a fan even when I actively used Bitesquad. They reel you into monthly subscriptions & make it so hard to cancel that $10 monthly subscription. I have not used Bitesquad in at least 1 year. Just found out today that they have continuously taken money out of my account every month for who knows how long when the whole time I was under the impression that my subscription had been canceled a long time ago. The email linked to my subscription has been deactivated now for a year, hence why a year ago I was trying to cancel my subscription. Anyways, do not use Bitesquad. It is not worth the money.

We wanted to like BiteSquad. Had great experiences at first. However, the last 3 attempts at food delivery was a fail. On Oct 31, we ordered from our favorite small family restaurant and BS delivered the wrong order from IHOP. This morning we ordered again from our favorite small business. Instead we received nothing; however, the driver marked delivered. I called the restaurant and they tell me the order is still waiting to be picked up. I notify BS who tells me that since the driver marked it delivered they cannot "redeliver". I'm done. This is only two instances from the last four deliveries that they've screwed up.

I purchased a meal from a local restaurant through bite squad. The meal was cold when it arrived and the grease on the hamburger was already congealed plus I ordered a desert that I did not get. Bite squad refuses to reimburse me for the cold soggy fries or the cold hamburger or the missing desert so I am out for a meal I couldn't eat or a desert I never got. Bite squad is happy to take your money but they will not be their for you if someone goes wrong.