Birkenstock

BIRKENSTOCK REFUSES TO EXCHANGE SHOES FOR A DIFFERENT STYLE (EVEN IF YOU CAN'T FIND A PROPER FIT IN A STYLE AND RECEIVED THE SHOES AS A GIFT.) THEY'RE RUDE AND INDIFFERENT ABOUT THE POLICY. DON'T EVER, EVER BUY SHOES FROM THEM ONLINE!

Extremely disappointed with customer experience. Placed four orders (!), and until the last one all of the sandals were too large, despite using their online measuring system. Returned three orders out of these four. Imagine my surprise when after about three months I receive a debt collector letter urging me to pay for one of the returns. I immediately got in touch with Birkenstock asking why:
1. They're asking to get paid for a returned order
2. They had not reached out to me to clarify this

Now I've received yet another debt collector letter with amount to be paid twice the allegedly unreturned order... Scam.

Birkenstock is demanding proof of return - no surprise that I'm not storing post receipts from 3 months ago.

Avoid them at all cost.

I ordered, I paid. No confirmation from them, no respons to emails. Waited 32 minutes to get somebody from a call centre on the phone. They can't do anything. It is just a call centre. The legal entity is in Germany so now I have to start a legal procedure to get my money back.
No proof of purchase, except a digital bank statement that I paid.

Birkenstock does not stand behind their products. I bought a pair of sandals from them and the footbed cracked after only three months of wear. They claimed it was from west not a defect. I've never had any pair of shoes wear out after only three months of wear. Shame on you Birkenstock!

Bough a pair of birkenstock online. You cannot imagine how hard this horrible sandals are. How can people walk une a stone hard shoes? So i decided to return the shoes in germany. One month has passed but i did not see my money back. Customer service doesn't answer to mails or phone calls. Fu k birken$#*!