Bigtime BatteryReviews 3,153

Ordered batterys from them on may 29th, got a call from them June 1st stating all was good and that my batteries would leave their Florida location today, arriving June 6th. Few moments later got a call from IL location stating that they could save me some money if I bought a different battery they had in stock at the IL location. I thought it was weird being I had already chatted with Florida location. I told the gentleman I would like to keep my original choice being they are what I have currently used for the last 7 years and have been happy with them. He said no problem and we ended the conversation. About 2 hours later I get a call from the manager in IL saying that I was going to have to pay an additional 150 due to them miscalculating shipping fees. My first thought was this is a scam, and something was wrong. I told the manger my concerns and asked her is I should cancel payment, she responded with I just refunded your card. I asked if I could speak to her manager so I can express my concerns and poor quality of service, she said I'm the owner. Wouldn't recommend tho is company, I found another place, saved 200 dollars, and shipping will be here a day sooner.

I purchased a banshee battery for my Harley from Bigtime Batteries almost 3 years ago and recently had a problem with it. I called the company they told me to get it checked. The battery showed fully charged but showed dead when you put a load on it. I sent them this information one day and they responded the next day and told me that it was under full warranty and they would send me a new battery. Personnel were courteous and professional and I could not believe they honored their warranty with no questions asked. What a great company this day and time. I would not buy batteries from anyone else in the future. Their warranties are also longer than any place I could find locally. Thanks much!

Worst customer service ever. Purchased a lithium ion battery that only lasted 6 months. Emailed them and they gave me directions on taking battery to a local auto parts store for battery testing and send them results. So i did what they asked with paper receipt and pictures and everything and they told me that they could not send me another battery because the testing was not done right. HORRIBLE customer service buyer beware dont do business with big time battery as i will never in the future. Better off going to a local store..

I needed a new battery for an ATV and reviewed many websites to compare batteries for value, quality, and company services. I chose BigTime Battery and have been absolutely amazed by the time in filling my order, communications of tracking number, and ease of doing business with. I placed an order on 08/23/2021 at 8:15 pm, received an email on 08/24/2021 at 10:40 am notifying me my order had been filled, a tracking number assigned and shipped via FedEx for delivery. FedEx notified me on 08/24/2021 at 4:45 pm that my order would be delivered on 08/25/2021. On the morning of 08/25/2021 around 10:00 am I received another email from FedEx that delivery had been made. I looked for the package but was not able to locate it. I contacted FedEx at 3:00 pm on 08/25/2021, they stated their records indicated the package was delivered and would need to open a loss case which was done. I called BigTime Battery and spoke to representative Joelle at 3:20 pm on 08/25/2021. I told Joelle about the situation, she explained they would look into the situation from the shipper side. Joelle reassured me not to worry that aside from the inconvenience of a longer delivery time BigTime battery would make sure I received my order. That is what I call GREAT customer service and instilling confidence you are working with a GREAT business! Joelle told me of previous deliveries being recorded as delivered but not actually delivered until a day or two later by FedEx?
Update: I had to leave my residence to do some errands and upon my return around 6:00 pm 08/25/2021 found my order delivered (at the location indicated by the earlier FedEx email)? Not sure if Joelle or BigTime battery checked with FedEx and made things happen but, I received my order just as promised!

Paid $230.00 for Lithium motorcycle battery it lasted 7 months, return shipping cost me $16. Waited a week after their delivery with no information on return from them. Contacted them only to be told battery not in stock, two week wait or lose more money with prorated refund.
Terrible customer service. Warning purchase from anyone but these guys.

Purchased a battery for my 03 Sportster. It lasted one year and went bad. My battery came with a two year warranty so contact customer service they sent out a new one great. Well that was last year now New battery went bad as well. Talk to customer service and they said oh we replaced it once and your warranty ran out so your Sol.
I told them there batteries are junk and will never purchased another one from them. They didn't care oh well lesson learned there is a reason there batteries are cheaper than everyone else's. A battery should last 4+ year min.
Don't buy

BigTime Battery shipped me the wrong battery (Their fault)
Supervisor told me the correct battery would ship the day I called to report the wrong battery was received
3 days later I learned that BigTime Battery would not ship me a new battery until the wrong battery was picked up

Wrong battery has still not been picked up and I still don't have a new battery. I did everything right and am now paying the price of frustration for doing business with BigTime Battery. I cancelled my order and also revoked payment via paypal.

Please shop somewhere else unless you do not value your time or money.

I purchased three scooter batteries from Battery Jack Inc., two did not fit and one was a leaker.

I used the sites pull down menu to order the batteries.

Per their site and in the documentation received with the batteries their number one goal is customer satisfaction (it is not, by the way).

I was told the pull down menu may not be accurate and the only way they could ensure that I ordered correctly was by talking to a salesperson ( this along is a scary thought in today's e-commerce world).

They still owe me $47.01 and I have written dozens of emails that only replied to with misstatements and half-truths.

Please, I beg you... take your business somewhere else!

I spent Top Dollar on lithium batteries from Big Time battery or battery Jack. They were all bad I've spent a year dealing with them and I'm not having any more dealings with them!

Do not order their battery they are cheap they are wrong-sided and then when you call to try to get it exchanged by their 100% guarantee they will not replace it saying that you are in the wrong when it said that it's supposed to fit, also wanted me to send a leaking battery back that wasn't charged and didn't work when I did get it hooked up pulling the wires. You can't send it through the mail because it's leaking and they wanted you to go against that. The picture of the battery is after I took it out turn it upside down and turn it back up and stuff come out.