Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of B&H Photo Video

B&H Photo Video

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate B&H Photo Video?
grey stargrey stargrey stargrey stargrey star

B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Karyn B.
Unfollow Karyn B.
Share Review
Report Review

Reliable
November 27, 2018

I really love shopping with B&H. I always feel like I'm getting a good price, and very knowledgeable. I have never had any issues.

Date of experience: November 26, 2018
Tennessee
1 review
0 helpful votes
Follow ramona t.
Unfollow ramona t.
Share Review
Report Review

Always great
November 27, 2018

Good products good prices have made many purchases over the years as recommended by a photog friend of mine

Date of experience: November 26, 2018
California
1 review
0 helpful votes
Follow David D.
Unfollow David D.
Share Review
Report Review

I had no problem finding (3) 128GB Compact Flash cards and 3 SDHC 128GB. Pricing was great too. I will be using two cameras: Canon 5DS for landscapes and a 5D Mark IV for everything else.

Date of experience: November 26, 2018
Mexico
1 review
0 helpful votes
Follow Alex b.
Unfollow Alex b.
Share Review
Report Review

In this website I can find any item that I need in a easy and intuitive way. I recommend to buy here

Date of experience: November 26, 2018
Texas
1 review
0 helpful votes
Follow Sergio F.
Unfollow Sergio F.
Share Review
Report Review

"Low Low Prices"
November 27, 2018

Enjoyed the shopping experience through the online store I've never had a bad purchase going through B&H. They are champs. Thanks for the deals.

Date of experience: November 26, 2018
Pennsylvania
2 reviews
0 helpful votes
Follow KAREN L.
Unfollow KAREN L.
Share Review
Report Review

Always come back
November 27, 2018

I have purchased most of my computers with B+H. I love the comparison ease and extra specs included (like weight) as I have opted for low weight products now. Even compared to work benefits B+H has great pricing and service.

Date of experience: November 26, 2018
Arkansas
1 review
0 helpful votes
Follow Gary M.
Unfollow Gary M.
Share Review
Report Review

I have a long history with B&H and have spent thousands of dollars over the years. I have not had one bad experience from returning an item or cancelling an order. Their expedited free shipping is first class.

Date of experience: November 26, 2018
New Jersey
1 review
0 helpful votes
Follow Stephen G.
Unfollow Stephen G.
Share Review
Report Review

Excellent service
November 27, 2018

B&H has genuine products at your finger tips, No hassle shopping, No crowds, No public transportation, traffic or parking problems. Delivered to your door the next day in most cases,

Date of experience: November 26, 2018
Illinois
2 reviews
0 helpful votes
Follow Sandeep B.
Unfollow Sandeep B.
Share Review
Report Review

I have never had any issues with anything I have purchased. Always received great support and answers when I needed it.

Date of experience: November 25, 2018
Arizona
1 review
0 helpful votes
Follow Quentin J.
Unfollow Quentin J.
Share Review
Report Review

Always Great Prices
November 26, 2018

I have ordered a number of MacBooks from B+H and have always found their prices unbeatable and their service excellent. If you have any doubts about ordering from B+H--don't.

Date of experience: November 25, 2018
Ohio
1 review
0 helpful votes
Follow Bonnie R.
Unfollow Bonnie R.
Share Review
Report Review

Always a pleasure
November 26, 2018

Whenever we need any kind of electronics, we always check B&H first and wind up buying from them... always a pleasure!

Date of experience: November 25, 2018
Louisiana
1 review
0 helpful votes
Follow Jeff E.
Unfollow Jeff E.
Share Review
Report Review

They usually have the best pricing and are quick to ship. No problems with any orders I've placed. I haven't had to speak with support so I can't speak to that, but as far as ease of ordering and pricing they're the best!

Date of experience: November 25, 2018
Pennsylvania
1 review
1 helpful vote
Follow Darryl K.
Unfollow Darryl K.
Share Review
Report Review

I love this store! Good prices, great equipment in stock, wonderful information on the site which helps with your purchase and lastly the shipping is fast. When i'm looking to add to most collection of equipment... i start here because I can trust this store!

Date of experience: November 23, 2018
California
1 review
0 helpful votes
Follow Pete K.
Unfollow Pete K.
Share Review
Report Review

They're right on top of Black Friday offers, then they add in a couple accessories because, well, they're B&H! Great people to work with.

Date of experience: November 22, 2018
Washington
1 review
0 helpful votes
Follow Terry B.
Unfollow Terry B.
Share Review
Report Review

They are seldom beaten by any other source of photographic equipment, their website is an excellent reference on current products, their prices are almost never beaten and their service is prompt.

Date of experience: November 22, 2018
Virginia
1 review
0 helpful votes
Follow LC D.
Unfollow LC D.
Share Review
Report Review

Siempre es una seguridad al comprar en B&H por su servicio, la calidad de los productos que ofrece y la garantia que dan.
Absolutamente recomendado!

Date of experience: November 22, 2018
Pennsylvania
1 review
0 helpful votes
Follow Ron K.
Unfollow Ron K.
Share Review
Report Review

Best A/V Store
November 23, 2018

Been using B&H for twenty-five + years. Always my first source for audio/video/photo. Great prices, fantastic catalog.

Date of experience: November 22, 2018
New Jersey
1 review
0 helpful votes
Follow STEVE P.
Unfollow STEVE P.
Share Review
Report Review

Always reliable; great service in the store or on line. They stand behind their products. If you have a question when on line you can chat with an expert. Been doing business with them for several years and never a disappointment.

Date of experience: November 22, 2018
Arkansas
1 review
0 helpful votes
Follow Clifford J.
Unfollow Clifford J.
Share Review
Report Review

Great Chat response
November 22, 2018

I've been ordering from B&H for many years now and been very happy with the products, shipping and the chat service when I need help

Date of experience: November 21, 2018
New York
1 review
0 helpful votes
Follow Lothar T.
Unfollow Lothar T.
Share Review
Report Review

You can try or play with everything, and even if you decide to bring it back, there's never a problem.

Date of experience: November 21, 2018

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States