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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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They have it all
November 27, 2017

These guy have everything I need great one stop shop. Hard to find items are not an issue. Good prices and a great inventory.

Date of experience: November 26, 2017
South Carolina
1 review
0 helpful votes
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Tax free shipping rules
November 27, 2017

Happy with the deals and support. Tax-free shipping makes them better than Amazon. One of my favorite retailer to buy stuff

Date of experience: November 26, 2017
Texas
1 review
0 helpful votes
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I keep coming back
November 27, 2017

There are lots of options but I keep coming back to BH. I just wish they'd offer free, expedited on all the expensive toys I buy. "Expedited" is not FedEx Ground.

Date of experience: November 26, 2017
North Carolina
1 review
0 helpful votes
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B&H is numder one.
November 27, 2017

B&H is one of the leading electronics retailers for a reason, They do a fantastic job all the way around.

Date of experience: November 26, 2017
New York
1 review
0 helpful votes
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Bhphoto Awesome!
November 27, 2017

BHphoto is excellent in it's deals and policies. But importantly as well is
The that the staff truly knows and always know what they are talking about when you ask questions. Thy have great patience and great knowledge to take care of you.

Date of experience: November 26, 2017
New Jersey
1 review
0 helpful votes
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Great Technical Support
November 27, 2017

This was my first purchase of better 5.1 speaker systems by Martin Logan (2) ESL 8" towers, (1) Motion 50TX center, (2) Motion 35TX bookselfts and one Dynamo 1000W subwoofer.

I love the system, but I love the support from B & H more. I had specific question about a wireless amp and the overall pairing of these speakers.

B & H technical support reviewed the system with me and got a Martin Logan technical support person to review the system on a three way phone conversation. Now that's service folks. We were all were in agreement and I pulled the trigger.

Date of experience: November 26, 2017
Washington
1 review
0 helpful votes
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Good Experience
November 27, 2017

I have purchased quite a few electronics from B&H. Every purchase experience has been good. Website is well laid out and checkout is easy.

Date of experience: November 26, 2017
Richard B.
Rhode Island
1 review
0 helpful votes
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excellent service
November 27, 2017

I have purchased many different items, they have always arrived promptly and returns are hassle free

Date of experience: November 26, 2017
California
1 review
0 helpful votes
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I've been purchasing items from B&H (mostly Sony products) since 2004. Always the
Best prices, service, and delivery. I always tell my friends "I bought it from B&H".

Date of experience: November 26, 2017
California
1 review
0 helpful votes
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Happy Customer
November 27, 2017

Always easy and reliable. B&H has a great selection, prices and fast service.
Highly recommended for photography equipment and othe items as well.

Date of experience: November 26, 2017
Washington
1 review
0 helpful votes
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Great prices and great inventory. The only place to shop for photography and electronics. I've shopped here for years with great service.

Date of experience: November 26, 2017
Canada
1 review
0 helpful votes
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Was waiting for Cyber Monday sale but sadly none of my items were affected. The purchase process seemed much more user friendly and safer with redundancies to assure your selection is indeed what all you want. Will definitely come back if I need more stuff! -Tuff. Puffin in Canada

Date of experience: November 26, 2017
Connecticut
1 review
0 helpful votes
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Above and Beyond
November 27, 2017

I haven't bought a lot of items from B&H, but I'm a loyal listener of their excellent photography podcast. I appreciate what they do and as long as their prices are competitive, I will buy from B&H.

Date of experience: November 26, 2017
Philippines
1 review
0 helpful votes
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I love the deals of google home mini during black friday at 29usd + 10 B&H gift card! Amazing place to purchase during the "deals" week!

Date of experience: November 26, 2017
Massachusetts
2 reviews
0 helpful votes
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Fantastic
November 27, 2017

Found just what I wanted and at a better price than other sites checked for similar products. Selection variations was also superior.

Date of experience: November 26, 2017
Arizona
1 review
0 helpful votes
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Easy fast ordering
November 27, 2017

You had exactly what I was looking for. Thank you. Also the fast delivery will allow me to use my binoculars before the weekend.

Date of experience: November 26, 2017
North Carolina
1 review
0 helpful votes
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I have been shopping hear since the Mini DV 8 Sony Camcorder days... you have a lifelong customer! Unmatched... anywhere in the world!

Date of experience: November 26, 2017
Oregon
2 reviews
0 helpful votes
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Excellent
November 27, 2017

Very user friendly website! Have loved and enjoyed working with you all since the late 80's when I use to order for the film industry. You have always been a true and wonderful retailer. Keep up the wonderful work!

Date of experience: November 26, 2017
India
2 reviews
3 helpful votes
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I have purchased cameras, lenses, accessories from B&H via the Internet. Every order was accurately filled & shipped in a timely manner. I ordered a used lens that had an intermittent.

Date of experience: November 24, 2017
Minnesota
1 review
0 helpful votes
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Always make my day!
November 25, 2017

I love dealing with B&H Photo Video. They have good stuff, their prices are the best with no shipping fees (who could not like that) and they are always friendly and helpful and professional. It's a pleasure doing business with B&H Photo Video staff.

Date of experience: November 24, 2017

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States