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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

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North Carolina
1 review
0 helpful votes
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Always easy
December 7, 2017

B&H has become my favorite electronics store since visiting them one time in New York. Great service, easy to work with.

Date of experience: December 7, 2017
Texas
1 review
0 helpful votes
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Excellent Deal
December 7, 2017

I found this deal better than any other website. I haven't received the product yet but post my review once I have the products.

Date of experience: December 6, 2017
New York
3 reviews
0 helpful votes
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Website is outstanding
December 7, 2017

Have what I want, prices reasonable, shipping options I need are available, and the website is really streamlined to make it easy to order.

Date of experience: December 6, 2017
Australia
2 reviews
0 helpful votes
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I live in Australia and I have tried to return a Western Digital Hard drive that was faulty from day one. The UPS service employed by B&H will not take the drive and return it to B&H because of a UPS policy, thus rendering B&H returns policy useless. I have made B&H aware but they have taken no action. OVERSEAS PURCHASERS LOOK ELSEWHERE.

Date of experience: December 6, 2017
Texas
2 reviews
0 helpful votes
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I've been buying from B&H for over twenty years. Anything photographic or electronic I always check B&H before I buy--even for things I don't expect B&H to sell... because sometimes they do sell them. For photo items, I always go to B&H first. Good prices, superior service, and reviews worth the time.

Date of experience: December 6, 2017
New Hampshire
1 review
0 helpful votes
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Easy Peasy!
December 7, 2017

A friend sent me the link, I signed up for a guest account and was done with the purchase within 5mins.

Date of experience: December 6, 2017
Hawaii
1 review
0 helpful votes
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Great company, great service, incredible inventory and competitive pricing. Every time I have placed an order it has been easy and is shipped quickly, without delay for in-stock items.

Date of experience: December 6, 2017
North Carolina
1 review
0 helpful votes
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Site lay-out was really great, easy on the eye, easy to follow, quick to complete! Savings was great too. Can't wait to receive my camera!

Date of experience: December 6, 2017
New York
1 review
0 helpful votes
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Prices are good and they had the item I was looking for. Cannot wait until the product arrives. May daughter is going to be very happy.

Date of experience: December 6, 2017
California
2 reviews
0 helpful votes
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Best of the best.
December 7, 2017

Very good technology inventory, great prices, Free shipping and no taxes... Accurate description of products. Good feedback from others.

Date of experience: December 6, 2017
Ohio
1 review
0 helpful votes
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I have been using B&H for about 15 years and they have always provided great service, sound advice whenever needed, and an excellent selection of products at a fair price.

Date of experience: December 6, 2017
Oklahoma
1 review
0 helpful votes
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I have been a fan of B&H since the days of ordering stuff over the phone! I have been a long time customer and they are the first place I look when I am making a tech purchase!

Date of experience: December 6, 2017
Utah
1 review
0 helpful votes
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Fast and easy shopping
December 7, 2017

I needed a point and shoot camera for the wife. Shopping was fast and easy. The pages load quickly are very informative and easy to view. There was also plenty of filters for narrowing the selection or making it larger. B & H does a great job with their website.

Date of experience: December 6, 2017
California
1 review
0 helpful votes
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Thank you!
December 6, 2017

I didn't know what i needed to make this older flash unit I was given work and your Sales department helped me find out exactly what I needed, I am so excited to try it out! Thanks for making a totally overwhelming experience for me so easy!

Date of experience: December 5, 2017
Indiana
1 review
0 helpful votes
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Super-responsive service, knowledgeable clerks, good price and shipping. What more could you want? 100 words? What's this?

Date of experience: December 5, 2017
Brazil
1 review
0 helpful votes
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Since 2010, when I bought my first camera on the site, a Sony HVR Z7, I use the BH website, compulsively, to see the news, to consult technical information and whenever possible, to update my equipment. BH is part of my company's growth in Brazil.

Date of experience: December 5, 2017
Maryland
1 review
0 helpful votes
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Consistant
December 6, 2017

Always reliable, knowledgeable people. Quick shipping. Everything seems to be in stock. Great printed catalogue is a must.

Date of experience: December 5, 2017
New Jersey
1 review
0 helpful votes
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Amazing Loyalty Program!
December 6, 2017

I've been shopping at B & H for years. I've never had a bad experience because B & H doesn't stop until it gets it right! Thanks again!

Date of experience: December 5, 2017
Arizona
1 review
0 helpful votes
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Ease of ordering
December 6, 2017

B&H is a model for online retailers,. They make it as easy as possible to order, unlike other retailers that require you to jump through hoops just to spend your hard earned cash!

Date of experience: December 5, 2017
Virginia
1 review
0 helpful votes
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Have ordered many items over a long period of time. Never any problems or concerns that were not immediately addressed!

Date of experience: December 5, 2017

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States