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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Love this place
December 14, 2017

The best dependable as always, and if more information is needed you can always call them they will have the answer for you.

Date of experience: December 13, 2017
Colorado
1 review
0 helpful votes
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MY GO TO!
December 14, 2017

Love shopping BH! It's my "goto" for all electronic gear. In the rare occasion I need to speak to Customer Service they have always been extremely helpful. Will continue to do business with BH!

Date of experience: December 13, 2017
Missouri
1 review
0 helpful votes
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April M.
December 14, 2017

My son is a photographer and I have ordered several items from B&H as gifts for him. Your website has great products and fast shipping!

Date of experience: December 13, 2017
Wyoming
1 review
0 helpful votes
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Shopping with B&H is a lot like going to Disneyland. You will always check out the new rides, but you always come back to Magic Mountain. B&H is like that. Tried, true and always delivers. The best and newest gear, excellent advice and customer service and a price match guaranty.

Date of experience: December 13, 2017
North Carolina
1 review
0 helpful votes
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Great user experience.
December 14, 2017

Always the place to go for your photo and video needs. As always a great online shopping experience. Great images and details.

Date of experience: December 13, 2017
Massachusetts
1 review
0 helpful votes
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I'm a photographer and I buy everything from B&H (camera equipment, cameras, computers, etc.) Always delivered on time and always helpful on purchasing the right equipment.

Date of experience: December 12, 2017
North Carolina
1 review
0 helpful votes
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I have been a B&H customer for decades. Purchased my pro camera gear here for years. Now my wife even shops at B&H. Great customer service! Great Products & Fast Shipping Too!

Date of experience: December 12, 2017
Connecticut
1 review
0 helpful votes
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I could spend my time shopping around. But in the end, the best legitimate prices are here... and a no-questions-asked return policy. No brainer to shop here.

Date of experience: December 12, 2017
Illinois
1 review
0 helpful votes
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Easy and Fast Checkout
December 13, 2017

We like the variety and in stock merchandise from B & H Photo. The technical support team is awesome and are very knowledgeable.

Date of experience: December 12, 2017
Oregon
1 review
1 helpful vote
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Rewards
December 13, 2017

I got a surprise holiday gift. I forgot about my reward from a past purchase but then
B & H emailed me a reminder and I wound up buying something for $7.99 w/zero cost to me, including free shipping. Don't believe that you can get something for $7.99 out the door from these guys? Guess again. But if you spend longer than 90 seconds on the web site be prepared to invest a bit more.

Date of experience: December 12, 2017
Oregon
1 review
0 helpful votes
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Easy order
December 13, 2017

Now for the order to be received on time! The whole process will have been worth it. B&H has nearly always been promise perfect.

Date of experience: December 12, 2017
New Jersey
1 review
0 helpful votes
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B&H is the best
December 13, 2017

B&H is the best... they literally have everything you need and they ship fast. They also often have great deals in their deal zone.

Date of experience: December 12, 2017
Delaware
2 reviews
0 helpful votes
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Always a great resource!
December 13, 2017

Whether you are looking for advice about a product or just checking to see what's new, B&H is a great resource. I've had very good experiences with all my purchases.

Date of experience: December 12, 2017
Minnesota
3 reviews
15 helpful votes
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Been dealing with B&H for years, excellent service, shipping and always meet expectations. Why go anywhere else?

Date of experience: December 12, 2017
Florida
1 review
0 helpful votes
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Reliable and helpful
December 13, 2017

Reliable and helpful.
My only complaint is B&H's delivery service in my area (Palm Beach County, Florida) which is UPS.
UPS always gives the day of delivery, but always between the hours of 7:00 am and 8:00 pm. Not great if I have to sign for delivery. Contacting UPS doesn't help. I never know in advance from B&H if I have to sign for delivery.

Date of experience: December 12, 2017
New York
1 review
0 helpful votes
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Great deals and excellent service. I have purchased many items throughout the years and I have always had good experiences.

Date of experience: December 12, 2017
California
1 review
0 helpful votes
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5d Mk4
December 12, 2017

Great deals and quick service! Yeah! They are the one and only best place to buy for the last 20 years!

Date of experience: December 11, 2017
Washington
7 reviews
8 helpful votes
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Good reliable store
December 12, 2017

My wife and I were shopping at B&H for years, both ordering on-line and coming into the store in NYC when we happen to be there (from New Jersey). Store is large with tremendous selection of goods, nice and knowledgeable staff, shipping is always on-time and overall quality of offered products are above average with reasonable affordable pricing.

Date of experience: December 11, 2017
Utah
2 reviews
0 helpful votes
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Fast! Easy! High quality!
December 12, 2017

They can do it all. Nice, simple website - easy to purchase! Great quality items - I never hesitate when ordering from B&H!

Date of experience: December 11, 2017
Maryland
1 review
1 helpful vote
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B&H combines a stellar website, excellent prices, fantastic return policy, and (if you happen to be in NYC) a great store to explore -- all seamlessly put together. They are my first pick when shopping for electronics, cameras, etc. Always a pleasure to see such care & consideration put into a (local, non-chain) business. Thank you, B&H!

Date of experience: December 11, 2017

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States