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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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The best
February 7, 2018

Good prices, quality private label accessories, knowledgeable salesmen, fast delivery, excellent customer service.

Date of experience: February 6, 2018
Georgia
1 review
0 helpful votes
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Consistently solid
February 7, 2018

B&H keep competitive prices, helpful information and comparison tools, providing good payment options

Date of experience: February 6, 2018
Maryland
1 review
0 helpful votes
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As always B&H has an incredible selection and super fast delivery. On the few occasions I've needed to return an item for a refund or credit, it has been a seamless process!

Date of experience: February 6, 2018
Washington
1 review
0 helpful votes
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Easy to navigate web site, quick shipping, good price, no tax, free shipping and outstanding customer service.

Date of experience: February 6, 2018
Arizona
1 review
0 helpful votes
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Searched for a 2 bay NAS to replaced my aging WD My Book Live Duo. This one seems to be the best overall replacement with respect to cost, performance and availability! By the way, the order process way way easier than and more expedient than ANY of the others!

Date of experience: February 5, 2018
Idaho
1 review
0 helpful votes
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Foe me, B&H has been the most reputable retail, photo-video dealer for the last 38 years... hands down... and that's an absolute fact, Jack.

Date of experience: February 5, 2018
Louisiana
1 review
0 helpful votes
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B&H has the selection and service for all professional photography needs. What a pleasure to work with such a classy organization.

Date of experience: February 5, 2018
New Jersey
1 review
0 helpful votes
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Best place, they always have everything, ship fast and have very competitive pricing. Will be returning again! Great customer service with info and returns! Thank you!

Date of experience: February 5, 2018
Illinois
2 reviews
0 helpful votes
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Could not be more helpful or give better advice. 5 Stars all the way! I have used B&H as a source for all my equipment which is considerable and find them to be the best to deal with by far. Very knowledgeable when it comes to advice and product help.

Date of experience: February 5, 2018
California
1 review
0 helpful votes
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They have everything
February 5, 2018

B&H is my go to for new gear -- fast, easy, well organized, informative, and well priced. What more can you ask for?

Date of experience: February 4, 2018
New Jersey
1 review
0 helpful votes
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Apple Watch Series 1
February 5, 2018

I love ordering by b & h the products are super fast and they are a little cheaper than the market price or current seller I love to buy by b & h is my favorite place to buy

Date of experience: February 4, 2018
California
1 review
0 helpful votes
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Love It
February 2, 2018

I love to order from B&H especially online order; it is easy and fast; no hassles. I love to recommend my friends to buy from B&H

Date of experience: February 1, 2018
Connecticut
1 review
0 helpful votes
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Top Shelf Seller!
February 2, 2018

Buying experience was great, super selection of top of the line stuff, super fast shipping = I'm in LOVE!

Date of experience: February 1, 2018
Virginia
1 review
0 helpful votes
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I've tried several online photo shops over the years, and found that only two are worthy of use. B&H sets the standard.

Date of experience: February 1, 2018
Illinois
1 review
0 helpful votes
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The free shipping is great and we always receive our orders in a day or two, even though we are not in the NY area. Great customer service!

Date of experience: February 1, 2018
New York
1 review
0 helpful votes
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Unmatched selection, knowledgeable staff, competitive prices, free parking. What else do you need. And don't be intimidated if you're not a professional. They'll treat you like one anyway.

Date of experience: February 1, 2018
California
1 review
0 helpful votes
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I have used B&H since the early 1990's and highly recommend them for everything you may need related to photography.

Date of experience: January 31, 2018
Alabama
1 review
0 helpful votes
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This place is so good i went to the store when i went to nyc, it was better than expected. Not necessarily the absolute cheapest, but good stuff at a fair if not cheap price reliably delivered.

Date of experience: January 31, 2018
South Carolina
1 review
0 helpful votes
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Always the best!
February 1, 2018

If you need anything video, photo, audio or technical B&H is the ONLY place we go! Thanks for all you guys do!

Date of experience: January 31, 2018
Brazil
2 reviews
0 helpful votes
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My first time purchasing from B&H. Very easy. Very good prices. Even had a used equipment option available. I will definitely be a repeat customer. Thank you B&H!

Date of experience: January 30, 2018

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States