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Better World Books

3.3

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Better World Books Reviews Summary

The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.

This summary is generated by AI, based on text from customer reviews

service
234
value
234
shipping
240
returns
78
quality
233

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Arizona
1 review
0 helpful votes
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Book order
May 6, 2020

Yes i received order. In a timely fashion. Always have been satisfied with your service. It has been very helpful during this pandemic when we needed to stay at home.

Date of experience: May 6, 2020
North Carolina
1 review
0 helpful votes
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Better World Books has a great selection of current and older romance novels at fantastic prices. I love shopping here to restock my favorite romance authors for less!

Date of experience: May 6, 2020
Kentucky
1 review
0 helpful votes
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The Noticer
May 6, 2020

Book intact, print clear. Appreciate that there are study questions in the back, as this is my May selection for my book club. Thank you for your speedy delivery. I often mention to fellow readers that there is no delivery fee or service charges with you company. I am really pleased.

Date of experience: May 6, 2020
Georgia
1 review
0 helpful votes
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I have always been happy with what I order from BWB, with the exception of one time a book came that was not up to what the condition was advertised. Other wise I am VERY happy with BWB Delivery time is always great. It is a wonderful company and I have given the name to many of my friends and they are happy too. Love BWB

Date of experience: May 5, 2020
Australia
1 review
0 helpful votes
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I waited so long for delivery and then received part of order. The last book in a trilogy. Can not read as it is the last book. No happy. Locked down and waiting for. Books for so long

Date of experience: May 5, 2020
Pennsylvania
1 review
0 helpful votes
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I have been using Better World Books for a few years and have no complaints. I also love that part of the sale will go to a good cause. Thanks

Date of experience: May 5, 2020
Illinois
1 review
0 helpful votes
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Fast
May 6, 2020

Received book fast and in good condition. Would order with them again. That's it for now. I'm done.

Date of experience: May 5, 2020
North Carolina
1 review
0 helpful votes
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Excellent Again!
May 6, 2020

Great to be able to get good reads here for a great price since the library is now closed. Thank you!

Date of experience: May 5, 2020
Minnesota
2 reviews
0 helpful votes
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Better World Books always comes through, I found. Of course they use Media Mail, but they have tracking, too, and they sent it out almost right away.

Date of experience: May 5, 2020
Illinois
1 review
0 helpful votes
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Great books like kendall ryan fast reading i will order more books soon hope to use my points soon

Date of experience: May 4, 2020
Minnesota
1 review
0 helpful votes
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I went hunting for books containing science experiments for elementary students. Better World Books had a wide selection, at great prices. I ordered no fewer than a dozen and half books, and they arrived promptly.

Date of experience: May 4, 2020
Hawaii
1 review
1 helpful vote
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BWB went out of their way to make everything run smoothly; when one of the books I ordered got cancelled due to supply chain snags from the quarantine and a refund didn't make itself manifest, a quick email garnered a rapid response and everything was put right as rain. The remaining book which didn't get cancelled was in great condition, too!

Date of experience: May 4, 2020
Missouri
1 review
0 helpful votes
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I received three "withdrawn" library books in very good condition. Glad to know my purchase is partly donated.

Date of experience: May 3, 2020
Minnesota
1 review
0 helpful votes
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Better World Books has a good selection of large print mysteries and novels that my wife and I enjoy. Free and reasonable delivery makes this the best site for well priced used books.

Date of experience: May 3, 2020
South Dakota
1 review
0 helpful votes
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Excellent!
May 3, 2020

Excellent and prompt service! Love the fact that there are no shipping charges! Great selections!

Date of experience: May 3, 2020
Canada
1 review
0 helpful votes
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Great prices, ships fast, book is used but in perfect condition. I'm very happy with this site and glad I found it, I will be using it from now on!

Date of experience: May 3, 2020
Indiana
1 review
0 helpful votes
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The books arrived in good condition and more quickly than I expected. I love the fact that you provide books or children all over the world who otherwise wouldn't have them. For those who complained that they received books that had previously belonged to a library, let me say that I work in a library and when we weed our shelves, we always send our withdrawn book to Better World Books because of the work they do.

Date of experience: May 3, 2020
Massachusetts
2 reviews
0 helpful votes
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I've ordered several times from Better World Books. Now, with the pandemic and libraries closed, I am very fortunate to have stacks of books I'm going through. I love the messages of BWB: giving back, being aware of the carbon footprint. Love this company! And offering expedited free shipping at this time is very cool.

Date of experience: May 3, 2020
California
1 review
0 helpful votes
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Great Deal
May 3, 2020

Books arrived earlier than expected and in nice condition. Your prices were reasonable and there was a large variety of books to choose from.

Date of experience: May 2, 2020
Georgia
1 review
0 helpful votes
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I love everything about this store: there's a wide selection of books, all of which are at great prices which include shipping. The books are always in good shape and arrive in a timely fashion. Additionally, the owners are concerned about ehelping children all over the world who cannot afford to buy books, and they care about the planet (clearly they're not pols!) I love being a customer here...
Chris? C

Date of experience: May 2, 2020