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Better World Books

3.3

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Better World Books Reviews Summary

The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.

This summary is generated by AI, based on text from customer reviews

service
234
value
234
shipping
240
returns
78
quality
233

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North Carolina
1 review
0 helpful votes
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Great turnaround
August 5, 2020

Great turnaround, very funny web site, enjoyable to shop at! I would highly recommend shopping here.

Date of experience: August 4, 2020
Canada
2 reviews
0 helpful votes
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Made me so happy
August 4, 2020

Got a wide array of titles I loved, shipped quickly, and made the world better(apparently). I'll be buying again for sure.

Date of experience: August 3, 2020
GB
1 review
0 helpful votes
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All good.
August 4, 2020

Great service, loved the emails from them about my order. Book arrived within the stated time. Very happy.

Date of experience: August 3, 2020
New York
1 review
0 helpful votes
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Highly recommend
August 4, 2020

I had a pleasant shopping experience, the shipping was fast considering mail delays with the pandemic, and the books were in good quality. Thank you, Better World Books!

Date of experience: August 3, 2020
New York
1 review
0 helpful votes
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Ordering was so easy and my items arrived very quickly. Even though most of what I ordered was considered fair or good condition, everything arrived in excellent condition! It was way worth it!

Date of experience: August 3, 2020
Virginia
1 review
0 helpful votes
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Recieved order
August 4, 2020

This is a great place tonorxer books I would recommend this to my family and friends I will purchase more books in the future from this company

Date of experience: August 3, 2020
GB
1 review
0 helpful votes
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Great selection of books and good customer support. You may order in full confidence and receive prompt and courteous service.

Date of experience: August 3, 2020
Illinois
1 review
0 helpful votes
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The best
August 2, 2020

My first place to look for books! They have a huge variety and great prices! Shipping is always free and even with the Pandemic delivery times have not really been affected!

Date of experience: August 2, 2020
Texas
1 review
0 helpful votes
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I am so glad I found this company to satisfy my love of books without breaking the bank. The site is easy to use and the delivery is always fast - love the "email" I get from my soon-to-be delivered book! I have passed on this website to several of my book-loving friends!

Date of experience: August 2, 2020
NL
1 review
0 helpful votes
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BetterWorldBooks is an interesting store to browse, I always find something decent to buy at a reasonable price. Both my orders have been processed rapidly and delivered in just a few days, the books were in good condition. Good for midnight shopping!

Date of experience: August 2, 2020
New York
1 review
0 helpful votes
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Excellent
August 2, 2020

The books arrived in a timely fashion and we're in even better condition than expected. I've ordered many books and will continue to do so. Great company!

Date of experience: August 2, 2020
Italy
1 review
0 helpful votes
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Books
August 2, 2020

I ordered two texts that I could not find elsewhere, they arrived in the times indicated in excellent condition and at an affordable price. Keep it up.

Date of experience: August 1, 2020
Washington
1 review
0 helpful votes
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Books
August 2, 2020

Books arrived in a good time frame. Great conditon. Two were in large print which i did not order. I was told they have no control over whether you get the books in regular or large print. Don't like that one bit

Date of experience: August 1, 2020
Massachusetts
1 review
0 helpful votes
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Great service
August 2, 2020

Books were in great conditions and delivery was faster than orginally projected. I will most certainly be ordering from better world books again in the future.

Date of experience: August 1, 2020
Indiana
1 review
0 helpful votes
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Outstanding quality
August 1, 2020

I can always find books I'm looking for on their site. They are a great company that promotes literacy around the world and donates books to set up libraries in other countries.

Date of experience: July 31, 2020
Virginia
1 review
0 helpful votes
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Charming, quality
August 1, 2020

I've bought two orders from BWB. Both orders arrived in a timely fashion. They were used books, so there was some wear and tear. The selection is very good-- even some surprisingly hard-to-find editions.

Date of experience: July 31, 2020
Washington
1 review
0 helpful votes
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History
August 1, 2020

All books ordered were recieved in just a few days and in good condition. I will order more. My daughter recomended Better world books to me and I am pleased with the selection and condition of all the many books I ordered.

Date of experience: July 31, 2020
Washington
1 review
0 helpful votes
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Perfect condition
August 1, 2020

I bought this book to learn how to make temari. It arrived quickly and in perfect condition. Now temari is my new favorite hobby

Date of experience: July 31, 2020
Finland
1 review
0 helpful votes
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Article delivered in time, in a good condition, cheaper than elsewhere. For somebody living in Finland the free delivery is a big bonus.

Date of experience: July 31, 2020
Maine
1 review
0 helpful votes
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Great organization
August 1, 2020

Efficient order processing. Great value. Very timely and helpful customer support. A gem. Delivery times are under estimated but that is due to outside organizations.

Date of experience: July 31, 2020