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Better World Books

3.3

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Better World Books Reviews Summary

The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.

This summary is generated by AI, based on text from customer reviews

service
234
value
234
shipping
240
returns
78
quality
233

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Oregon
1 review
0 helpful votes
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Send me the wrong book
August 10, 2021

Sent me wrong book. I have to take the trouble of sending it back to get a refund. My time worth more than the book.

Date of experience: August 10, 2021
GB
1 review
0 helpful votes
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This is the smart way to learn, you don't need something flash you need the core texts which haven't changed no matter what the number of editions.
Better world books provide the no thrills fast efficient service that students need.
A better world indeed.

Date of experience: August 9, 2021
Alabama
1 review
0 helpful votes
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Motivation
August 10, 2021

I ordered David Goggin's book from Better World Books. It arrived in the promised condition, and it came very quickly. I love ordering books from this company because they are very affordable and the shipping is always fast.

Date of experience: August 9, 2021
India
1 review
0 helpful votes
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I am extremely glad on receiving the book: The Dying grass on time. I stay in India and the international delivery was on time, perfectly packaged, and the quality of the book was brilliant ( just as described). I would recommend betterworldbooks to all you guys.

Date of experience: August 8, 2021
Texas
1 review
0 helpful votes
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Googled a book I wanted. Found the book on the above website at a lower price than elsewhere. Bought & paid for it. It was delivered as promised.

Date of experience: August 3, 2021
Texas
1 review
0 helpful votes
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Great fast service
August 4, 2021

I like to order from this place because they have great prices, they ship fast and the books are great. I really hope they help others work every book purchase.

Date of experience: August 3, 2021
Georgia
1 review
0 helpful votes
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First time Purchase
August 4, 2021

I am elated to have found the book company. The book that I ordered and received was used and in excellent condition. The only way I new it was used is because the left paper tabs in it. I am very pleased with only paying $5.00 for a good hardback book. Thanks.

Date of experience: August 3, 2021
Ohio
1 review
0 helpful votes
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Happy Reader
August 3, 2021

I discovered Better World Books when I used one of their book drops to donate some books I had read. I researched their website and discovered that I could purchase books from them and with each purchase they donate books to communities around the world to support world wide literacy. What could be better than that? I've purchased several used books from them and they arrive in a timely manner and in great condition.

Date of experience: August 2, 2021
New York
1 review
0 helpful votes
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High Value Resource!
August 2, 2021

I'm so grateful for Better World Books, I rely on them to help me find the books I'm seeking. Great resource!

Date of experience: July 31, 2021
Virginia
1 review
0 helpful votes
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Have ordered from them several times. This was really quick delivery. Condition of books was excellent. Will order from them in future. We

Date of experience: July 31, 2021
New Jersey
1 review
0 helpful votes
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The book seems pretty easy to do. So many westies characters. Easy instructions on how to draw westies.

Date of experience: July 30, 2021
California
2 reviews
0 helpful votes
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Confirmed Delivery
July 31, 2021

Ladies and Gentlemen: Yes, I received my order. And thank you for the clever updates and the final confirmation. I'll be sure to recommend your philanthropic services and catalogues to family and friends.

Date of experience: July 29, 2021
Colorado
1 review
0 helpful votes
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Very happy
July 31, 2021

The books came quickly and were in great shape. I ordered 3 hard to find titles and found the whole process easy to navigate and purchase. I will definitely use this site to order in the future. I love that my book obsession will now not break the bank.

Date of experience: July 29, 2021
Wisconsin
1 review
0 helpful votes
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What a deal!
July 29, 2021

I've purchased dozens of books over the past three years. Incredible value, great choices, always my first site to check for books I'm interested in owning.

Date of experience: July 28, 2021
New York
2 reviews
0 helpful votes
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Total Satisfaction
July 29, 2021

I found the out of print book I wanted at WorldBooks, it was reasonably priced, and arrived in a timely fashion. It's condition was very good. Totally pleased!

Date of experience: July 28, 2021
Morocco
1 review
0 helpful votes
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Fast shipping
July 26, 2021

Shipping was fast and book was in perfect condition! It was a hardcover and almost as good as new! Definitely always buying from here.

Date of experience: July 26, 2021
Canada
1 review
0 helpful votes
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Used books
July 25, 2021

I find I often need a book that is now out of print. I've used other providers in the past. Of course, Amazon has muscled their way into the used book category but they are not a firm I use when there is another option. I only came to Better World Books this year. They have come through each time and have titles I could not find else where.

Date of experience: July 23, 2021
Missouri
1 review
0 helpful votes
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I'm not impressed
July 25, 2021

I ordered 4 books and they only sent me 3 and trying to contact them about their mistake was very hard and time consuming, and when I finely did get in contact with them I had to deal with a stupid robot at first. And their way of fixing their mistake was to not charge me for the book they failed to send. I prefer to order from thriftbooks.

Date of experience: July 23, 2021
Illinois
1 review
0 helpful votes
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They're the best
July 22, 2021

Delivery is great, especially during lock down and self-isolation. I couldn't get to the library so I used Betterworld books ad love it. They've even found books that are out of print and some that had to come from the UK. That's alright. Waiting is part of the fun. I love that shipping is included in the price and they are digitalizing books so they will be available for future generations..

Date of experience: July 21, 2021
New Zealand
1 review
3 helpful votes
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I ordered a bunch of books that were listed as "very good condition" and when they got here they were old ex library books. Not what a I played for. When I bought 1 book it was packaged in just a plastic mail bag with no packaging, of course it arrived severely damaged. Every book comes with a paper based sticker ON THE SPINE which do not come off easy and leave sticker residue behind. I ended up ripping one of the dust covers of my books, can't imagine how horrible buying paperbacks from them would be. Avoid this website

Date of experience: July 19, 2021