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BestEssays

3.5

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BestEssays Reviews Summary

The company has established a strong reputation for delivering high-quality academic writing services, with many customers praising the professionalism and expertise of the writers. Reliability and prompt delivery are frequently highlighted as key strengths, contributing to overall customer satisfaction. However, concerns regarding pricing persist, as numerous reviews indicate that students find the costs to be on the higher side, suggesting a need for more competitive rates or discounts. Additionally, while customer support is generally regarded as responsive, some users noted areas for improvement in service reliability and website usability. Overall, the sentiment leans positively, with many customers recommending the service despite pricing concerns.

This summary is generated by AI, based on text from customer reviews

service
62
value
62
shipping
61
returns
60
quality
62

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Canada
1 review
1 helpful vote
Follow Shelia W.
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On my small budget, I can't often get my papers from Bestessays. But, they've got their name right it's the best I have seen so far. From what I have received so far, I can say that they deserve even more than they charge. They have some nice discounts that I hope to get soon (their loyalty offers), so I'll be able to order more often.

Date of experience: June 5, 2020
Logan M. — BestEssays Rep
over a year old

Dear Shelia,
Thanks for leaving us such a wonderful review. We always ensure that our products cater to our customers needs. Should you have any concerns or questions, you are always welcome to click the Live Chat icon on our homepage and we will be happy to assist you. Thank you for contacting us.

Finland
1 review
7 helpful votes
Follow Joe G.
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For me, bestessays.com has no competition. So far, I ordered from 5 writing companies so I'm not really experienced in this, but the quality I got here is unmatched. I don't think I'll be looking elsewhere, the prices are good here, too. They even have this program where you get 15% off as soon as you order 100 pages or more in total. I'm almost there, so it's great.

Date of experience: May 16, 2020
Logan M. — BestEssays Rep
over a year old

It's great to hear such nice words from our regular client. Thank you for letting us know about recent experience with us. We are so glad you loved it and we will be very happy to help you anytime. Should you have any concerns or questions, you are always welcome to click the Live Chat icon on our homepage and we will be happy to assist you. Thank you for contacting us.

France
1 review
1 helpful vote
Follow James C.
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Honestly, if I was asked to pay the full prices that bestessays has in the list, I wouldn't be able to afford it. I would be hesitant, too because I haven't used them before. But with the 15% discount, the price was bearable. I am glad to have ordered because I really liked their work, so I can now order without doubting them.

Date of experience: May 6, 2020
Logan M. — BestEssays Rep
over a year old

Dear James,
We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words. You are always welcome to click the Live Chat icon on our homepage and we will be happy to assist you. Thank you for contacting us.

Japan
1 review
2 helpful votes
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The writer had very little to no knowledge in the field of health or exercise. After carefully reading through the document to see what I could salvage, i saw that it was poorly written, both grammatically and it contained incorrect information on the subject. I do not think the writer was a native English speaker, based on their writings. I was able to salvage the table of contents, which was very detailed and that is what I am using as my outline to rewrite the paper. They might do better with other subjects, but stay away from sports and exercise.

Date of experience: May 1, 2020
Logan M. — BestEssays Rep
over a year old

Please accept my sincere apologies for the situation that has happened with your order. Our main goal is to create a high-quality product and to provide an exemplary level of service. Based on the situation that has happened, we did not meet this goal. Your comments regarding the bad quality of the paper will be used for coaching and training purposes and we will do our best never to let the same situation happen again.

Canada
1 review
11 helpful votes
Follow Elizabeth B.
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Bestessays is not cheap, that I can say for sure. You need to invest a solid amount, but it pays off because they know what they are doing. After ordering from different companies (I have been burned one too many times), I think that it's wiser to invest a bigger amount in a safe company like this one than to buy cheap with risks. Their support service is really good, too.

Date of experience: May 1, 2020
Logan M. — BestEssays Rep
over a year old

Dear Elizabeth,
Thanks for leaving us such a wonderful review. We always ensure that our products cater to our customers needs. Should you have any concerns or questions, you are always welcome to click the Live Chat icon on our homepage and we will be happy to assist you. Thank you for contacting us.

GB
1 review
5 helpful votes
Follow Carolyn H.
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True to their website name, they deliver the best essays and academic reports on time. I'm impressed how they are able to produce high quality output consistently. No wonder they have the best reviews online. Thank you to their team of writers.

Date of experience: April 15, 2020
Logan M. — BestEssays Rep
over a year old

Dear Carolyn,
Thank you for letting us know about recent experience with us. We are so glad you loved it and we will be very happy to help you anytime. Should you have any concerns or questions, you are always welcome to click the Live Chat icon on our homepage and we will be happy to assist you. Thank you for contacting us.

Australia
1 review
4 helpful votes
Follow Larry E.
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Being a first timer in ordering essays, I was hesitant to ask for thesis help from bestessays. However, when I got to chat with my writer and after she assured me that she can get to job done, I decided to take the risk. True enough, my thesis draft was ready after a week. Thank you for all your help.

Date of experience: April 7, 2020
Logan M. — BestEssays Rep
over a year old

We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words. Your comments regarding support team will be used for coaching and training purposes. You are always welcome to click the Live Chat icon on our homepage and we will be happy to assist you. Thank you for contacting us.

Switzerland
1 review
1 helpful vote
Follow Beth F.
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I'm new to the website and I must say I'm impressed. I'm hard to impress because my writing is flawless, but when I can't do something on my own, this is the only place I trust to write as good a paper as I do. They are dedicated and skilled, and the prices aren't over the roof.

Date of experience: March 23, 2020
Logan M. — BestEssays Rep
over a year old

Dear Beth,
Thanks for leaving us such a wonderful review. We always ensure that our products cater to our customers needs. Should you have any concerns or questions, you are always welcome to click the Live Chat icon on our homepage and we will be happy to assist you. Thank you for contacting us.

NL
1 review
1 helpful vote
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When they told me that college is not easy, I didn't imagine this. I didn't have time for anything before I learned about Bestessays.com. Now that I have them, I can order when I don't have the time or the patience, and no one is the wiser. They make my life much easier and keep my grades high, so I recommend them dearly.

Date of experience: March 18, 2020
Logan M. — BestEssays Rep
over a year old

Thank you for letting us know about recent experience with us. We are so glad you loved it and we will be very happy to help you anytime. Should you have any concerns or questions, you are always welcome to click the Live Chat icon on our homepage and we will be happy to assist you. Thank you for contacting us.

Australia
1 review
16 helpful votes
Follow Rhonda B.
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I have been ordering for five months from this company now, so you could say that I'm their regular. I don't order as frequently as my brother because I'm rather good at writing, but I'm in college now, so I often have troubles with time. I've noticed that whenever I order here, they deliver good quality, so they must have many great writers. The support could be a bit faster since the queue is often large.

Date of experience: March 11, 2020
Logan M. — BestEssays Rep
over a year old

We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words. Your comments regarding support team will be used for coaching and training purposes. You are always welcome to click the Live Chat icon on our homepage and we will be happy to assist you. Thank you for contacting us

Sweden
1 review
4 helpful votes
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I only got an A for it even though it was the best one I've ever read, but I believe that it was worth an A+. This is the first and only time so far that I have paid for something and received something better from what I expected. I hope that they'll deliver the same quality when I order again and I'm looking forward to getting their discounts (I find the pricing to be a bit costly for my budget for now).

Date of experience: March 3, 2020
Logan M. — BestEssays Rep
over a year old

Dear Melvin,
Thanks for leaving us such a wonderful review. We always ensure that our products cater to our customers needs. Should you have any concerns or questions, you are always welcome to click the Live Chat icon on our homepage and we will be happy to assist you. Thank you for contacting us.

Canada
1 review
11 helpful votes
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Very good
February 10, 2020

I can say that I have good experience with this service. The writers here are professionals who able to provide perfect quality papers, a good website, and it is easy to place the order. Also, they have a live chat. The only thing I don't like that sometimes I should wait up to 15-30 minutes in a live chat for an answer. Except this everything is perfect

Date of experience: February 9, 2020
Logan M. — BestEssays Rep
over a year old

Dear Richard,
Thank you for letting us know about recent experience with us. We are so glad you loved it and we will be very happy to help you anytime. Your comments regarding waiting chat time will be used for coaching and training purposes. Should you have any concerns or questions, you are always welcome to click the Live Chat icon on our homepage and we will be happy to assist you. Thank you for contacting us.

Texas
2 reviews
6 helpful votes
Follow Joshua M.
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It was with trepidation that I paid to have an essay written via bestessays.com. After chatting with a representative, being given the reassurance I would have open communication with writer and the ability to view the paper as it was drafted... I decided to proceed. The opposite if these promises happened. No response to my communication, no drafts to review and ultimately an off topic, poorly written essay that did not remotely resemble a college level essay. I might add - was delivered to my email the day it was due and allowing no time for rewrites. I reached out multiple times via chat and messenger with very little solid answers from representatives. It was made clear ( transcripts saved) that without a draft I needed to cancel order by a certain time. This was acknowledged by representative. Again, no preview. I made the reasonable request for a refund and have been given the run around since. An offer of a free upgrade on next order ( I would NEVER utilize this service again) and a message detailing why they felt the essay was acceptable. The fact they can stand behind such poorly written material, egregious over promising of communication, etc... baffles me. Do not waste your time or money. You've been forewarned.

Date of experience: January 9, 2020
Logan M. — BestEssays Rep
over a year old

Thank you for your feedback. We apologize if our service did not meet your expectations, and appreciate you taking time to share your concerns. Our goal is to provide consistently reliable product and an exemplary level of customer service. Your comments regarding your writer and support representatives will be used for coaching. May we request that you provide us with your order number so we can further investigate? We hope to hear from you soon.

Canada
1 review
1 helpful vote
Follow Renea K.
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It's devastating how many frauds there are out there. I sure know it. I have ordered and not received a paper, had it delayed or plagiarized, etc. But, ever since I've started ordering from bestessays.com, I'm more than satisfied with the results. The writers are really good, the support is very responsive, and I don't mind the pricing at all.

Date of experience: December 21, 2019
Logan M. — BestEssays Rep
over a year old

Dear Renea,
Thanks for your review. We always ensure that our products cater to our customers needs. Should you have any concerns or questions, you are always welcome to click the Live Chat icon on our homepage and we will be happy to assist you. Thank you for contacting us.

Washington
1 review
0 helpful votes
Follow Helga S.
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These people are SCAMMERS
December 21, 2019

My essay came out 100% unusable. I literally could not salvage one single sentence from my essay. The writer obviously did not speak English and it more than showed in the final product. For example, I will provide some of the "funniest" sentences from the paper.
"In history people change; they do things."
"In history you have to take the shortage time possible in revolution"
"Men live very early in the morning"
After I had to start my essay from scratch and write it myself hours before it was due, I requested a refund. They offered me only a 65% refund with no explanation or excuse as to why they wouldn't do a full refund. I literally paid $130 for an essay that I didn't even use one sentence of. Please please whatever you do, do not use this website.

Date of experience: December 20, 2019
Logan M. — BestEssays Rep
over a year old

Please accept my sincere apologies for the situation that has happened with your order. Our main goal is to create a high-quality product and to provide an exemplary level of service. Based on the situation that has happened, we did not meet this goal. We took all the necessary precautions and we will do our best to never let the same situation happen again. May we request that you provide us with your order number so we can further investigate? We hope to hear from you soon.

Canada
1 review
0 helpful votes
Follow Stuart P.
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It's not so often that I'm impressed, but with bestessays.com, I truly am. I'm a really good writer and I always do my papers, but I had to order a research paper when I was sick one week. It turned out great, which is amazing, since now I can relax knowing that someone's got my back when I get stuck again.

Date of experience: December 12, 2019
Logan M. — BestEssays Rep
over a year old

We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words. You are always welcome to click the Live Chat icon on our homepage and we will be happy to assist you. Thank you for contacting us

Switzerland
1 review
0 helpful votes
Follow Jerry H.
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Most focus on the quality, but I also want to get good service. Here I get both. I do have to pay a price that's a bit steep for my very limited budget, but the papers are worth even more than what they charge, so I'm happy.

Date of experience: December 6, 2019
Logan M. — BestEssays Rep
over a year old

Dear Jerry,
We would like to thank you for your positive review. We always ensure that our products cater to our customers needs. You are always welcome to click the Live Chat icon on our homepage and we will be happy to assist you. Thank you for contacting us.

New Jersey
1 review
0 helpful votes
Follow Sarah G.
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There hasn't been a time when I've ordered here and I didn't receive anything less than perfect. The support takes some time to respond because there's always a queue of customers, but I guess this is good the company is popular.

Date of experience: December 5, 2019
Logan M. — BestEssays Rep
over a year old

Thank you for letting us know about recent experience with us. We are glad you loved it and we will be very happy to help you anytime. Should you have any concerns or questions, you are always welcome to click the Live Chat icon on our homepage and we will be happy to assist you. Thank you for contacting us.

Canada
1 review
1 helpful vote
Follow David T.
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I have ordered a lot online because I don't write well. So far, I've ordered from both cheap and very expensive companies. The price isn't an indicator, obviously, since they all failed me somehow. The only service I trust is bestessays.com. They aren't the cheapest, but if you order ahead and become their regular, you can definitely afford the rates.

Date of experience: December 4, 2019
Logan M. — BestEssays Rep
over a year old

Dear David,
Thanks for your review. We always ensure that our products cater to our customers needs. Should you have any concerns or questions, you are always welcome to click the Live Chat icon on our homepage and we will be happy to assist you. Thank you for contacting us.

Massachusetts
1 review
1 helpful vote
Follow seonguk k.
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Save your time and money!
November 18, 2019

Ordered an essay and asked to my writer for the draft, then he said yes. I could not submit my draft on time because I did not get it and even i could not reach out to him. I ask to the Customer service, but they did nothing for me.
I paid more $40 to change my writer.
Never use this $#*! again

Date of experience: November 17, 2019
Logan M. — BestEssays Rep
over a year old

Thank you for letting us know about recent experience with us. We apologize if our service did not meet your expectations, and appreciate you taking time to share your concerns. Our goal is to provide consistently reliable product and an exemplary level of customer service. Your comments regarding your writer will be used for coaching. May we request that you provide us with your order number so we can further investigate? We hope to hear from you soon.

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