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Best Buy Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, particularly regarding installation services, product returns, and customer support. Many reviews highlight issues with rushed installations and poor communication, leading to repeated service calls. Customers frequently encounter difficulties with returns and refunds, often citing long wait times and inadequate support from customer service representatives. While the company offers a wide selection of products and some positive experiences with online orders, the overarching sentiment suggests a need for substantial improvements in service reliability and customer care to enhance overall customer satisfaction.
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I have always been pleased with my purchases and, the store has always backed up their products.
This is a very nice wig the fit is great and I can style it in many styles without any product other than a light mist of spray in the front. I have a small head so I am not sure most of the time if the wigs I order will fit well but I have a way of working it out. The wig could have a little more hair on top I like my hair to have a lush look but this worked for me also. I got this color it is just a beautiful color.
Always go to the cary n. C store for all our electronics and appliance buys. Always been a great experience for us and the.com site has always been a 5 star for us.we have bought so much we always get free shipping which is a plus... love best buy...
I've ordered a lot through the site using Paypal and have not had a problem. In fact, when my computer changed me to a store out of state, they promptly cancelled the order and sent another. Simple way to shop
I have ordered several times and they never disappointed me. Thanks for gifts
I love their ship to store option! They make shopping so convenient and consumer friendly. Returns or exchanges are always easy.
LOVE this place! They have the friendliest most helpful employees! Top notch.
BB made an error in applying my gathered points for a TV and a tablet purchased, today, still do not feel they have applied the points earned, overall, I enjoy shopping there though
Best Buy is just like its name, you can find almost all product at this store. I have ordered many times but never had a problem single time.
Best buy is one of my go-to places for consumer electronics. Although I can easily shop online, I prefer to touch and feel the product. In some cases, I have questions about product capability and functionality.
I DO wish that they had a better selection of truly good software for business.
Best Buy is designed so that everything is easy to find, the store is bright and cheerful. The store has most of anything that I might want in most cases.
There have been a couple of times when a competitor had a lower price and Best Buy easily checked my claim with the competitor's site and gave me a no more questions asked price reduction. It's perfectly reasonable for any retail outlet to verify the competitors price prior to giving the discount and if a price couldn't be verified online or via phone call, I was given the discounted price anyway. In baseball, "Tie goes to the runner" and in this case, "Tie goes to the customer".
The staff have always been friendly and knowledgeable. If the sales person doesn't know the answer, then they seek out answers to help out.
I like Best Buy because they always have knowledgeable sales staff. I have not purchased in some time, but I have bought TV'S Mac computer, loads of electronics and software. If anything was bad or defective, I knew I was safe in taking it back. I feel you pay a few bucks more at Best Buy, but I also know no one is going to give me bad advice and say we can't take that back it is your fault. It's tough to find stores that are service oriented and want to take care of you. A company like that spends a lot of money in training employees and I appreciate the knowledge.
Best Buy is still way over priced on a daily basis, but every now and then they have a sale that rocks. I keep a BB MC on hand, and always make sure to remain at the Silver level so I can bank my points. Just picked up a Nikon D3200 bundle that WAS $630, went on sale for $499, and I had $130 banked... so, D3200 2 lens bundle with camera bag for under $400 ~ no complaints here
I think quality was superb but delivery was bit late. I was expecting in two days but Headphones i ordered was reached to me in 4 days
I've purchased two laptops and some electronics and have had no problems with the shipping or products. Because these were somewhat larger, more expensive purchases, I worried whether Is should have just bought them in the store but luckily all my online purchases have been great experiences. Everything came within the estimated time frame and in perfect condition. The website has lots more products than in stores and oftentimes better deals so I definitely recommend taking a look!
Easy to order products online and they delivered on time as promised. Don't mind doing business online with Bestbuy.
I am really very happy customer of best buy. The services, the quality everything is best over here.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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