AliExpress

This has been one of the most frustrating online shopping experiences of my life. I bought this PC in September, and after only a few months it was already dead. By February, it would not even power on anymore. A complete failure after such a short time. What followed was months of excuses, automated replies, and complete neglect. The seller kept sending endless automated messages asking for photos and videos by email, yet never even provided an email address. Later, they told me to return the PC for inspection and repair, but once again failed to provide a return address. It felt like they were intentionally wasting my time and hoping I would simply give up. Since April, the seller has completely ignored me. No replies. No solution. No warranty support. Nothing. The most shocking part is AliExpress itself. Despite multiple support requests, AliExpress did absolutely nothing to protect me as a customer. They hide behind policies and time limits while allowing sellers to ignore legitimate warranty claims. Apparently, once they have your money, you are on your own. As a result, I lost not only the €235 I paid for the product, but also another €70 that I had to spend out of my own pocket to get the device repaired and working again. Neither the seller nor AliExpress cared in the slightest. Every support agent promised that everything would be resolved and told me not to worry. Those promises turned out to be completely meaningless. Weeks turned into months, and nothing happened. This experience destroyed my trust in both this seller and AliExpress. After years of being a customer, I am seriously considering closing my account permanently and returning to local stores where warranty obligations actually mean something. If you value your money, your time, and your sanity, stay away from this seller. And don't expect AliExpress to help when things go wrong. Buy at your own risk.

Order No. ************** was placed on 28 Dec with a promised delivery by 23 Jan. It is now 9 Feb, and the package is still missing. Despite the delay, AliExpress rejected my refund request, stating I must wait 55 days for the "guarantee" to apply. Essentially, a one-month delivery promise is treated as a four-month commitment. It is hard to remain a trusting customer when "guarantees" are used to delay refunds rather than ensure service.

15 year customer lost. AliExpress is allowing fraud. I've never had such a horrible experience with customer no service. Apparently they don't read emails anymore and just respond with generic responses that are non-sensible and do not relate to the situation. AliExpress recently is allowing fraudulent scam, sellers on their site and doing nothing about removing their fraudulent products. I tried to purchase a $500 battery. After three weeks The seller had still not provided any current tracking information. After more than a month of no tracking information and no response from Ali express I was forced to dispute with my bank. Once disputed, AliExpress froze my entire account along with all current shipments not just the order that was disputed. Finally after a month and a half I received a refund from my bank but still no responses from Ali express. I've bought thousands of dollars of products from AliExpress over the years and never had an experience like this. Very unfortunate if AliExpress could regulate their sellers better, it would make for a much better buying experience. The problem is the seller sold legitimate items for the first two months. Their store was open then for the past month has not had any positive reviews. Bait and switch order number **************

After more than seven years of purchasing from AliExpress, I am submitting this complaint due to an unsatisfactory resolution of a recent order. I purchased two dresses for approximately €100 in total. Upon receipt, I identified significant discrepancies between the actual product measurements and those stated by the seller. I submitted supporting evidence, including photographs, videos, and detailed measurement comparisons, indicating deviations of up to 5 cm in the bust and 2 cm in the waist. As a consequence, the garments cannot be properly fastened and are not usable. Although the items were listed as eligible for return, my requests for return and refund were repeatedly denied on the basis of insufficient evidence. Customer service initially indicated that the case would be reviewed and further documentation was requested. However, despite providing additional supporting materials, the decision remained unchanged. This outcome is inconsistent with the expectation that products should conform to the measurements provided in the listing and that substantiated evidence of non-conformity would be duly considered within the buyer protection process. I request that this matter be reviewed again and that a full refund be issued in accordance with buyer protection policy.

This is one of the worst purchases I have ever made on AliExpress. The item I received looks nothing like the product description. The quality is extremely poor, the details are inaccurate, and the ring is completely misrepresented. What makes this even worse is that the moissanite stone has no GRA number engraved on it at all. Any genuine moissanite gemstone must have a GRA certification number laser-inscribed on the stone and visible under magnification. This ring has no engraving whatsoever, which strongly suggests the stone is not authentic or that the seller is intentionally misleading customers. I contacted customer service, and even they fully confirmed what I stated. Their response was: "Yes, you generally should see a GRA number (or certificate number) inscribed on the stone itself, usually visible under magnification." Despite this clear evidence, the seller kept giving excuses instead of taking responsibility. Shipping was slow, communication was terrible, and the seller's behavior was completely unprofessional. This seller is not trustworthy, the product is misleading, and the overall experience is awful. I strongly advise everyone to avoid this seller. Total waste of time, money, and patience.

The store is violating its own warranty policy. AliExpress warranty Fast delivery and refunds in case of problems Coupon code €1.00 for late delivery · Refund for damaged products · Refund for lost shipment · Refund for delivery longer than 40 days. It's been 47 days! The package has not arrived and the thieves at AliExpress do not want to give me my money back. Total scam. Never buy from Aliexpress, it turns out they are just scammers. They are destroying the positive image of the Chinese, who have always been a model of trade. After this experience with a dishonest seller and Aliexpress employees, I conclude that they are scammers and thieves. "No one is considering your case, it's AI and bots, they reject everything, they're just thieves."

Absolute nightmare! An absolute nightmare with… Having an absolute nightmare with AliExpress who refuse to accept that I have not received delivery, despite sending them screenshots of Evri's tracking and an email from Evri stating "Thank you for bearing with me whilst I had the depot conduct a search over the last 2 days. Unfortunately they have not been able to locate your parcel and as it has been 5 days I must advise you that it is potentially lost in our network." and "We will also liaise with them directly regarding this undelivered item. Once again I'm sorry for this delay and that we have not been able to locate your parcel." AliExpress's reply, "Sorry for keeping you waiting so long. Since the package has been wait for you to pick up and the document you provided can't support your claim. The evidence should be the official documents and be stamped and including information such as: tracking number, address, condition of the package, signature, etc. We are sorry to inform that your appeal request was rejected." Absolute joke! Have wasted hours, and hours, trying to get this resolved!

If you love going around in circles, talk with AliExpress CS by all means! I am a new (and currently former) AE customer, and my recent experiences have made it clear that customer service is a structural weakness of the platform. My most recent issue involved a replica designer blazer marked "delivered" by tracking, which I never received. The seller refused a refund, and AliExpress sided with the seller without examining any further. Their policy for "providing evidence" of non-receipt is flawed on purpose to not refund customer. When I asked how to appeal, I was told I needed a signed and stamped declaration from the logistics provider stating I did not receive the item. This requirement is functionally impossible for a consumer to obtain. Requests for clarification or alternative evidence were ignored or met with repeated, scripted responses that never addressed the facts. Customer service appears optimized to close tickets quickly rather than resolve issues correctly. Policy language is repeated verbatim, even when it contradicts prior communications or ignores the actual circumstances. The process feels designed to protect sellers while leaving buyers without recourse, particularly in cases where tracking systems are flawed or misdeliveries occur. Until AliExpress reforms its dispute process and trains representatives to engage with the substance of customer claims rather than simply restate policies, I cannot recommend relying on their platform for secure or predictable transactions. While AE tends to side with the seller regardless of the situation, your credit card company might not be so one-sided. Open a dispute with your credit card company and use AE's copy-and-pasted scripts to satisfy your good-faith attempt to talk with the merchant.

​"AliExpress is a high-risk platform that fails to protect customer data. I am documenting a severe security breach where a seller used my personal information to extort me on WhatsApp, demanding an extra $40 outside the platform after 40 days of delay. ​Despite AliExpress officially admitting the seller's fraud and fake tracking, they have shown total negligence in handling the extortion attempt. This is not just a 'dispute'; it is a documented case of international fraud and lack of protection. ​Action Taken: ​A formal international fraud complaint has been filed via eConsumer.gov (Reference: *******). ​All evidence of seller extortion and platform failure has been submitted to international authorities. ​WARNING to the global community: Your personal data is NOT safe on AliExpress. Their internal system is a loop of automated scripts designed to protect scammers, not victims. Stay away!"

I am reporting a clear case of consumer fraud. I received a defective item with a paint stain at my US address. (They sent a damaged children's outfit and cheated me out of a refund)AliExpress support explicitly promised a partial refund and instructed me to close my PayPal dispute to resolve it internally. As soon as I followed their instructions and closed the PayPal case, they reneged on their promise. They rejected my claim, falsely stating that 'no evidence was provided'—even though I had uploaded high-quality video and photos directly to their Service Report system. This platform protects dishonest sellers and uses deceptive tactics to trick customers into closing their payment protection cases. I have already filed a formal report with the U.S. Federal Trade Commission (FTC). Do not trust their 'Buyer Protection'—it is a scam. Avoid AliExpress like the plague. It is a complete lottery. If you receive a defective item, you will never be able to prove your case, no matter how much evidence you provide. Save your money, your time, and your nerves — shop elsewhere. Don't be fooled by their empty promises. After I complained, they sent a response to my review saying 'we will investigate and resolve this.' It is a total lie and a standard tactic to stall for time. I have already been through this many times — they promise to help just to make you wait until it's too late to do anything. Their 'investigation' always ends with another refusal. Don't believe a word they say! UPDATE: AliExpress customer support has reached out to me and offered a 30% partial refund. I have officially accepted their proposal and am currently waiting for the funds to be returned to my bank account. I hope that I will receive my compensation as promised. UPDATE: AliExpress processed the 30% refund as promised. I am satisfied with the final resolution of this specific case. Thanks for the quick response.

I have been shopping from Aliexpress for many years. It had been good experience until recently. About 60% of my packages sent "deliver issue" emails to me. Most of them are delivered eventually. Some are with more delays. Usually it takes about two thirds of the shipping time within U.S.A. The shipping within China and the the U.S. customer is very fast. One package was shipped to the local carrier (my city post office, if I understand correctly) but got "deliver issue" and then never show up at my address neither in the tracking update.

My experience has been excellent recently. Sellers have been great, and shipments have been arriving very quickly. There was an not one incident where I didn't get the item I had ordered, but the Aliexpress automated system was extremely helpful in sorting this out. I did eventually get that item I wanted from a different seller, and for a better price. Overall, I am very impressed by the value and place orders at Aliexpress at least once per month. The coin and coupon systems make it easy (and fun) to save even more.

My recent experience with Aliexpress was frustrating. The so-called "buyer protection" looks good on paper, but in practice it didn't provide any real assistance. My order was delivered much later than expected, and when I reached out for support, the response was slow and not very helpful. Tip for consumers: Take the advertised delivery dates with caution — shipping seems to happen when it suits the seller, not you.

This online retailer does not selling good or basically acceptable products per my over 2 year experiences: 1) the products shipped from them typically come up with very low quality - especially for the electronic and most of complicated items - I have got more than 3 electronic items/boxes that worked for 1-5 months, and had issues very soon, and you have no way to do anything like return/ask warranty/put reviews after 1 month... so, you get frustrated when you have critical issues very soon and you waste your money for sure. 2) The normal Return becomes uncertain and slow unless you show them something like you received a broken item, which is not the only reason for a return. However, unlike most major online retailers here in States, return is not "simple" with this retailer you have to wait for their decision with next 2 days. 3) They don't respond to any inquiries about complaints from US BBB (Better Business Bureau), which means they don't care about any consumer's concerns unless they are from Government Authorities. So basically, they are not a good and reliable retailer business for sure.

My order hasn't moved since the first week of October. After 10+ attempts to open a dispute, AliExpress kept rejecting everything and told me to call a fake logistics company with no contact info and a non-working phone number. This is fraudulent and unacceptable.

I suggest no one ever order from this company! I tried to return two dresses way too big. I sent pictures of everything they asked and I am still out 262.00. They say the item was custom and i never sent measurements. I have tried every angle even with Paypal and they keep denying my refund. They have no reason except they just do not want to help. I am disgusted with this entire situation and will be reviewing them anywhere I can. ALIeXPRESS has wiped my account clean and no longer shows my orders! If i could give a zero rating i would

Aliexpress is lying, no refund has been processed, they made a mistake and generated a ghost ARN, I have sent many proofs of no refund. They refuse to refund me. Don't use Aliexpress if you want to loose money! Beware, a refund never arrived in my account; they generate fake ARNs. They steal my money with impunity and refuse to return it, even if you provide all the requested proof of non-refund! Their customer service is appalling, and they lie through their teeth. They're not there to solve your problem but to condone the company's organized embezzlement! For my part, I will NEVER let this go; there's no way I'm being robbed like this.

DO NOT buy from ALI Express. Placed order 6 weeks ago and still waiting. Invalid tracking # and information. Contacted many times to get refund,, still waiting. Lied to about everything by Bots. Prices seem low, but greatly increase if more than one of item is ordered. Claimed delivery but will not provide carrier name. There is nothing good about this company. Each item has different order # to add more layers of paperwork and false claims. DO NOT buy from them.

All the products that I ordered from Aliexpress never came to me. Their customer services are all ran by AI and not human so every response are just all repeatable statements. They keep pushing the delivery time even further which is really annoying and frustrating. They dont give you refunds if I dont receive the items.

I purchased an item on AliExpress which was marked as "delivered", but was never received. Despite providing factual explanations and requesting verification of delivery via GPS (which would objectively show the parcel was not delivered to my address), AliExpress refused to investigate this. The platform required "proof" that is objectively impossible for a buyer to provide (contact with the courier), while simultaneously not allowing the upload of key screenshots showing the impossibility of contacting the courier. AliExpress relies solely on a logistics status instead of verifying real-world facts. A purchase without delivery is not a purchase, but a loss of funds. I bought a product, not a status in a logistics system. This approach shifts responsibility from the seller and courier onto the buyer and contradicts basic consumer protection principles. Claims of "fairness and integrity of the platform" are incompatible with ignoring verifiable evidence such as GPS delivery data. As a result, I have lost trust in AliExpress and will no longer use the platform.

I have placed a number of orders with AliExpress and while I don't have any problems with them specifically, they use a last-mile shipper in the U. S called UniUni. Those people are useless. They have lost multiple orders of mine and do inane stuff like try to deliver to an office building at 8 P.M. or on a Sunday, whereupon they "lose" the package.

I feel like the initial price wow factor has declined, as it always does with any new business/seller. However, every time I open the app I find some kind of chotsky I have to order, add a few others items for free shipping, and then check my phone constantly until it all arrives. Using choice means I always get my items later than Amazon, but at a fraction of the price a week or two later. Fair trade.

Over the last 7 years ive ordered hundreds of things. Most items are under $20, but some are over $500. Ive never had a problem with any seller. I've had to return less than a dozen items becaue they arrived broken or the wrong size and the return process has been easy. If you dont mind waiting for shipping on some items, i highly recommend Aliexpress.

I had a very disappointing experience with this AliExpress purchase. I ordered two adjustable kettlebells and they arrived more than 30 days after the order was placed. When they finally arrived, both kettlebells were damaged, with visible chipping and damage to the finish. After I contacted the seller, they agreed to send replacement kettlebells. However, the replacements were delivered to a different person and signed for by someone else. I never received the replacement shipment. When I informed the seller that the replacements had not been delivered to me, the seller refused to take any further action and did not offer another replacement or refund. I then opened a dispute with AliExpress and provided photographs of the damaged kettlebells. Despite the photos and the fact that I never received the replacement shipment, AliExpress denied my refund request, stating that there was insufficient evidence to support the claim. The combination of damaged merchandise, extremely slow shipping, a failed replacement delivery, and no satisfactory resolution from either the seller or AliExpress left me very dissatisfied with this transaction. Buyers should avoid this seller if they want to avoid damaged goods, lost replacements, and a dispute that goes nowhere.

Aliexpress offers excellent shopping service although there are a lot of products that looks washed. The delivery service is quite average considering that it's not aliexpress fault if it's delayed or not delivered. Overall love it.

Don't ever buy from this site! You buy something at what you think is a good price, but once you have paid, you get an email with added duties and other fees. They will tell you it is charges charged by your countries customs. But I have bought from many online sites, like e-bay, Temu, Shein an more, and NEVER have I been charged such exorbitant fees. They charge at least 3X more than other sites, sometimes even more! And there customer service is a total waste of time! Beware!

Ordered 4300K Warm White H1 bulbs but received 6500K Cool White / bluish bulbs instead. I provided photo and video evidence showing the wrong color temperature compared to actual 4300K lights. AliExpress accepted that the item was not as described, but the only solution offered was international return shipping from Chile to Hong Kong, which costs more than the product itself. Return shipping reimbursement is only offered later and may be compensated with coupons instead of real money. Very disappointing experience. Buyers from South America should be careful with return costs before purchasing.

Seller 'shengyou international store' sent me a faulty item and refused to issue a refund for it. Aliexpress then stepped in and said they would issue a refund if I paid to return it myself, however once I sent it back the seller 'Betty Wang' of 'Shengyou international store' - told them it was a different item and I was refused a refund. 100 pounds gone. Do not trust Aliexpress or this lying, fraudulent person 'Betty Wang' from 'Shengyou international store'

I ordered and made payment on 7/14. I only received confirmation half of the stuff. Then I received email says make a payment for the rest of my order. Didn't I pay all at once? Let me know why I have to pay again? I am so confuse.

I find most prices are reasonable. And product selection is vast. However, ads show the premium version of a produce at the price of the base level product and many times finding the right version is plagued with misleading displays on the product pages. And many times basic information (like product dimensions or weights) are missing or obscured. The other issue is getting the items successfully delivered. China Post is used by most and that is hit or miss, at best. Many items purchased take weeks to get to the USA and then are lost in the "last mile". Often times leading to refunds but it's the delays this ultimately causes that are the big issue.

I received a defective product that does not work properly. I wanted to return it, but I was asked to pay about 350 MAD for the return shipping, which is too expensive. I requested to return the product through Speedaf or receive a full refund because the product is defective, but I did not receive any real help or a proper solution. I am very disappointed with this experience

Absolutely a scam company. I made two purchases on AliExpress totaling roughly $500 USD for phone replacement parts (Sony Xperia). Both orders turned into a nightmare. One order arrived with the completely wrong product and my accounts were double-charged billing. The second order was delivered to an entirely different company, different phone number, different address, and different person. DHL themselves confirmed this in emails and conversations, yet AliExpress still refuses to refund the money they stole. Every time I contact support they play the same games: first they pretend they have no record of the issue, then when I provide all the details again they say they'll "escalate" it… and do absolutely nothing. The next day it's the exact same runaround. This has been going on for months. Update – This is 100% deliberate fraud: I personally spoke with the Procurement Manager of the company that actually received my package. He sent me photos of the waybill and the items delivered — heavy machinery rods and pins, not cell phone parts. AliExpress deliberately charged me for phone parts, attached a fake waybill to another company's heavy industrial order, and then pretended they didn't know where the package went so they could keep my money. I have full tracking records, delivery confirmations from DHL, screenshots, the receiving company's documentation, pictures of the wrong items, and video evidence. This is not a "mistake." This is organized theft. Buyer beware – Do not do business with AliExpress. They are criminals stealing from hardworking people. I have all the documentation and am fully prepared to go to court. If anyone else has been scammed by AliExpress in a similar way, please contact me. If you're an attorney interested in a case with overwhelming evidence, reach out. AliExpress should not be allowed to operate like this. I will keep updating this review until they refund my $500 or this becomes a public legal matter. I have more receipts, tracking and confirmations from the logistics company's and the actual company's that did receive the items under the way bill numbers. I am willing to turn over any and all information to any legal party's interested.

Day: 5 Review update after 5 days with no resolution or response I am updating my review after receiving AliExpress's last response 5 days ago. They keep repeating the same request (asking me to provide Antutu battery test results), even though I have already explained multiple times that the issue is not about a "faulty battery test," but simply that the phone does not meet my expectations for battery life. The product is still within the 90 days free return period, which should allow me to return it if I am not satisfied — yet AliExpress refuses to process my return. I have provided every piece of proof they asked for, but instead of solving the issue, AliExpress has delayed and asked the same thing again and again. I have also refused compensation offers from the seller because I wanted to exercise my right to return, but now I am left without a solution. It has been weeks, and despite following all procedures, there is still no resolution. If AliExpress finally resolves this fairly, I am open to updating my review, but until then, I strongly warn others to be cautious Day: 1 I ordered a Vivo X200 Pro from AliExpress (Order **************) and received a defective device. I contacted customer service multiple times over several weeks, explaining the issue, but they only sent automated replies and refused to take responsibility. Now they are demanding a "return certificate," even though they never provided a return label or proper return instructions. Because of this, I cannot return the phone and have been denied a refund. This experience has wasted my time, caused frustration, and left me out of pocket. I do NOT recommend AliExpress to anyone.

Speedx is known to have issues delivering packages to customers but are still used by most AliExpress merchants / vendors in the US to do delivery. My package has been on and off again out for delivery for the past four days with no explanation and no delivery attempts. I have low confidence I will receive my package

The package appears as delivered, but my Freight Forwarder says it has not being delivered. Although the webage says I am covered against lost packages, I am lost in terms of knowing how to communicate my case.

Buying experience has been awesome. The only problem I have is the last three orders that I made with you guys. I didn't get the rewards for the game. I am a pretty loyal customer and I hope you guys can make that right with me.

AliExpress Buyer protection is fully fake! Fraud and deception does not violate platform regulations! In 2026, AliExpress became a completely untrustworthy marketplace! The seller could send you even their dirty underwear instead of the product, but AliExpress will refuse your refund or just give you a few pennies back! Never ever trust - that seller or customer support will "solve your problem, give you a full refund, or send you a good product as a replacement" It is always a deception and lie, in form of a "template-formal" answer. Buying on AliExpress will only leave you disappointed, wasting your money, time, and nerves (or better not to buy on AliExpress anything more expensive and complicated than flip-flops) I paid for a new ZX-DU99D3X8 motherboard from the Bolaze011 Store. The seller sent me a broken, used board. In a dispute, AliExpress's decision was to refund only 20% of the money spent. So, in essence, I bought useless junk from this marketplace instead of the product I needed.

I really like a lot of the items that are being carried but the past couple of times I went to place an order and at the end of it all it would leave a couple of items in my cart. I don't understand why. I wanted it all in one order.

I bought a Sony thumb drive on AliExpress that got bad on me after just 2 months, but of course the 30-day refund/return period just expired. Now I know the 3TB claim it had was bogus and it's a definite garbage they sold me. DO NOT trust AliExpress! It's a simple Fraudulent business selling FAKE items with counterfeit brand names. It's the same as putting a match to your cash and burning it.

I have bought a lot of third party Lego sets and shirts. All of the sets I have built have been great so far. The prices have been very good and surprisingly the quality has been just about as good as the original. No need to pay the inflated prices. Also, the Customer service has been very quick and efficient in taking care of a few issues I had. The only problem has been the time it takes to get the item. Usually around 3 weeks, sometimes a bit quicker. Most of the item were shipped by the seller in a day or two, but it takes most of the time to get the items through multiple shippers and import and export customs. Not much anyone can do about that. So if you need something in a few days, it isn't going to happen.

I am very pleased. Aliexpress has always been timely on delivery and most importantly excellent on communication. I am always informed on where my package is en route.

I didn't received my order and got half refund. Next order was 1 week delivery time eu warehouse. I didn't received after 20 days. Im disappointed with Aliexpress. Temu is better.

I've been buying from AliExpress for years and only had one small misunderstanding with one vendor. Every other purchase has been fine, and dealing with them has been nice and trouble-free.

AliExpress collected my money, promised to ship my $212 item, produced a false FedEx label and supposedly delivered somewhere not to my address, transferred it to a quote seller quote who never sent my item, provided no customer service, and now has frozen my payment because I made a PayPal inquiry. This is thievery and fraud, do not purchase from AliExpress if you want actual items or customer service. They stole $212 from me.

I have any been a customer for a few months, and since I have been active customer, I have had a very positive experience with Aliexpress and the sealer, that make the products. I am very impressed with all of your products, that I have received and the affordable prices is great. I will continue to be a customer of Aliexpress. Thank you!

I am beggaring to have more confidence in Ali Express. There is still a few things that bother me and that is the shopping cart. When there is more than 5 items in the cart that are checked off to buy I can not see them all. It only shows the first 4 items if there is 10 items checked to buy and check out there is not visual way to see what you are buying. Also I use the shopping cart as a closet. Shopping for something can be a lot of time consuming work. When you have your shopping cart items added to the cart and the next day I go back to add something else the item I added yesterday have shifted to the bottom of the cart and I have to scroll through the items to just to see if it is checked and ready to buy. This aggravates me. Items should always stay in the exact place as they are added to the cart. Shifting gives me a uneasy feeling that someone is trying to fool me are trick me. Please fix these things about the shopping cart. When an item is checked for purchased it should be moved to the top of the list automatically. Buyers feel as if the shopping cart belongs to them and no one or nothing should be messing with it but the owner.

I am writing this to warn every potential customer: AliExpress is practicing unacceptable business tactics. I paid for an order (X50 with vacuum kit), the money was deducted from my account, and then the transaction completely disappeared from my order history. Despite providing the unique ARN (Acquirer Reference Number) from my bank, their support agents admit they cannot find the transaction in their system. They have my money, but I have no product and no record of the purchase on their platform. This is a complete lack of transparency and professional conduct. I have already initiated a formal chargeback/dispute through my bank's legal department. Do not trust this platform with your money; if a technical error occurs, they will simply 'delete' your purchase and leave you fighting for a refund. Absolutely disgraceful service.

I'm sharing a terrible experience with AliExpress, which now means I will never deal with any business owned/operated by the Alibaba group. Prior to my most recent purchase, I had purchased a few items from AliExpress and the quality of service and product aligned with my expectations of buying something from a Chinese marketplace. The most recent purchase didn't go that way. I purchased a Dewalt 20V battery from a seller called Shop*******348. The battery charged once, and failed to charge a second time. I was told by AliExpress that the return window had expired and I should reach out to the seller. I did so multiple times, and even though their message centre indicated that the seller had read my messages, no response came. Reaching back out to AliExpress, they put me in touch with their disputes team. That team asked me to send a video of the item and describe the issue. I did so, also mentioning that despite the fact that their website claimed to be selling a genuine Dewalt battery, close examination of the battery and comparing it with the one that came with my drill set clearly showed it was fake. AliExpress responded that the evidence wasn't acceptable and closed the case. They had neither provided any guidance on what the video should contain, nor did they give an explanation of why the video I sent was unacceptable. I followed up with a review on TrustPilot, which they chose to respond to. They asked that I have the battery tested at my expense via one their approved testers. This was clearly a ploy to dissuade me from pursuing this issue, as the cost of doing so would be way above the item itself. Neither AliExpress, nor their fraudster seller, Shop*******348, will take responsibility for the defective product. As already mentioned, I will not be purchasing any items or services affiliated with Alibaba Group.

Documented dispute – AliExpress refuses refund This review concerns a real dispute with AliExpress involving two orders shipped in the same parcel: Orders: ************** ************** The parcel was marked "delivered" on December 22,2025, but was never received. Colis Privé carried out two investigations and confirmed the parcel was lost. AliExpress acknowledges an "abnormality" in tracking but refuses to refund, arguing that the carrier's official loss confirmations are "not valid proof". The delivery company explicitly confirmed that no other document exists in lost-parcel cases. This situation forces the customer to bear the financial loss despite full cooperation and evidence. I am requesting an immediate refund. AliExpress can identify this case internally using the order numbers above. UPDATE – After AliExpress's public response AliExpress has now replied publicly with a generic message claiming they are "committed to helping" and asking me to contact customer service and provide evidence. Here is the factual reality, for transparency: From December 22,2025 to January 16,2026, I have spent more than two hours per day dealing exclusively with this lost parcel: Daily contacts with AliExpress via online chat Multiple email exchanges with AliExpress Multiple phone calls with the delivery company (Colis Privé) Two full internal investigations conducted by Colis Privé, each lasting 7 days Both investigations formally concluded that the parcel was lost by the carrier and never delivered. The delivery company explicitly confirmed that no additional document exists in lost-parcel cases beyond these official confirmations. Despite: Full cooperation, Extensive time spent, Official carrier conclusions, And the fact that I am a loyal AliExpress customer for over 6 years, AliExpress still refuses to refund and continues to request "valid proof" that they know cannot exist. This public reply does not reflect what happens privately. It is a standard, deflective response that appears helpful while responsibility is systematically denied. This contradiction between public messaging and private handling is exactly why this review remains accurate and necessary. UPDATE – Response to AliExpress's public reply AliExpress has now posted a publicly polite and reassuring response, asking me to "contact customer service" and "provide evidence". For clarity to future customers, here is the reality: I have already contacted customer service dozens of times via chat and email. I have already provided all possible evidence, including official loss confirmations from the local carrier (Colis Privé). The carrier has formally confirmed twice that the parcel was lost and never delivered, and that no other document exists in such cases. AliExpress has acknowledged tracking "abnormalities" privately, yet continues to refuse any refund. This public reply gives the impression of cooperation, but does not reflect the private handling of the case. Privately, AliExpress keeps requesting "valid proof" that they know cannot exist, effectively blocking any resolution. This discrepancy between public communication and private refusal to act is precisely why this review remains accurate. Important for future customers: If a parcel is lost by the delivery company, even with official confirmation, AliExpress may still refuse to refund, leaving the customer to absorb the full financial loss.

About 75% of my purchases have been well worth the money, and shipping time. And about 25% have been disappointing. My last purchase was part of the 75%. I am happy with arrma rc truck. It's smaller then I expected, but I didn't do much research.