Ben's Outlet

I have placed 3 orders with Bens outlet. The first one I received. No problems.
The second one was billed but never shipped. No shipping notice came to my email yet they billed my card. They said they never billed my card. Took 7 emails to get them to refund 5 bucks and they had me send the most ridiculous thing--they wanted a copy of my credit card statement with only the item ordered... nope, circling was not good enough. I actually had to cut and paste to get them a statement with only the bens outlet charge on it. Then I got a refund.
Third order. Never came. UPS shows shipped, but UPS will only deal with the shipper. I sent an email with the info on the order and the shipping. NO RESPONSE in 10 days. I'm in the process of reversing the charge using my credit card company. I will not use Bens Outlet again... and I'm truly sad about that.

Summery: Item ordered on 10/1/12 never received. There is no telephone number and I was unable to speak with a supervisor. I was given deceptive information by customer service. I was told that it was impossible to cancel order, even though it has still not been sent out 2 weeks later.

I ordered headphones on 10/01/12. I received conformation and payment was taken on the day. On 10/12/12, I tried to access tracking information as I had not received the headphones yet. There was no information at all about my order on my account. I contacted customer service via e-mail, and was told that there was a problem in the warehouse and items had not shipped yet. When I wrote back for more complete information, I received a notice that the items had shipped, but there was a system problem. When I again asked for information of when it was sent and when I would received it, I received an email with a UPS tracking number from that day, but item was actually received by UPS. When I asked to cancel my order and be transferred to a supervisor, the customer service rep wrote back that there was nothing that could be done. They have no number to speak to anyone.

I ordered a Pandigital 7" Tablet for my grandson's birthday - it came and I was very excited. Opened the box and there was no power source. I tried calling their customer service - there is none, at least none that I could find. I emailed them to see if they could just send the charger since they are still advertising them. Their c/s is the worst I have ever seen. They asked if I would take a $5 rebate. Of course not, I wanted the charger that was to come with it. To make a long story short, I returned it today - shipping back to them at my expense. I would never, ever to business with them again!

The Good:
Sell items at relatively low prices, but items are not listed accurately and shipping is as slow as it gets (slowest shipping I have encountered of any website to date)

The Bad:
Products listed incorrectly, customer service is poor, shipping speed is poor as well.

My experience with Bens Outlet:
Contacted Ben's Outlet prior to making a purchase to confirm that the item I wanted to purchase was new and not refurbished. They responded with canned text that was an obvious copy/paste used to sluff off questions. Their response made no attempt to answer my question. Several emails later they confirmed the product was in new condition, so I ordered three of them.

15 days after I placed my order, the items finally arrived. When the items arrived they were refurbished, not new as the product listing indicated, and as the customer service staff indicated.

Just contacted them to see if I could return the items. Expectations are low considering how things have gone so far.

I purchased an Acer Iconia A500 tablet from this company. The delivery was delayed and then when I received the product, the tablet was defective. The battery would not hold a charge and would not work as advertised. I emailed their customer support which replied that the battery wasn't covered under their 90-day warranty which was not disclosed upon purchase. They did offer a warranty support through their third party (Liquidity Services, Inc), however they required a serial number which was supposed to be found on the product and in the "Device Information" in the settings on the tablet's operating system. Neither was found. When I requested the information from Ben's Outlet they replied that they did not have any information on that. Because of this, I could not receive repair/replacement from their warranty service they they suggested. I cannot get this equipment repaired as they advertised, and upon discovery of the lack of serial number, I cannot even prove that this device would even belong to me.

I reported them to the BBB and expect a full refund. Never before have I experienced such bull from a company...

"BEWARE! Ordered Lapdoc for Bionic 11 days ago. Quickly got a UPS tracking number that was bogus... no such record. Emailed customer service and got another tracking number that also showed no record of receipt by UPS. I have asked twice now if the product has actually shipped and can't get an answer. Seems that they issue a bogus UPS tracking number to make you think the product has shipped when it has not. Credit card charge-back today."

My advice----- DON"T ORDER FROM BEN"S OUTLET

I have ordered 3 times
1) first order arrived in about a week and a half. Item is fine
2) second order arrived but is defective. But since it cost $6 it wasn't worth shipping back. I let it go.
3) third order was for $220 item. They have not shipped though ordered over a month ago. AND they refuse to issue a credit.
As noted in the previous reviews they will answer you emails but always with excuses, never with action.

Incredible low prices on certain items, but beware items may take as much as 4-5 weeks to receive after order placed and payment taken! This disclosure not on website to fully inform the buyer!
Feb 15 - Order placed for 6-in-1 Solar-Powered Educational Robotic Kit and G24 Innovations Power Curve Rugged Solar Charger units, status processing order.
Feb 19 - inquiry to BO regarding when order will ship.
Feb 20 - response from BO
"At this time your order has been processed but a shipping label has yet to be created.

As soon as the shipping label is created you will receive an email in regards to all the
Tracking information you'll be needing to follow up with your order."

Feb 26 - complaint about length of time to ship and lack of communication from BO regarding status
Feb 27 - status of order changes to Shipped, and response from BO "Thank you for contacting Ben's Outlet,

Within a few minutes of placing your order we can generally stop and cancel it. Unfortunately your order has already begun processing and at this stage we are unable to stop it. Sorry for the inconvenience and please refuse the package once it arrives. Once we receive the return, we will be glad to issue a full refund.

Feb 29 - status still shipped but UPS tracking number still does not show item being received by UPS. Email sent to BO "I'll have to let you know I'm very disappointed in the level of service from Ben's Outlet compared to 1SaleADay. I've purchased from 1SaleADay twice and have never had this sort of issue.

The first time trying Ben's Outlet, payment is taken, product still not shipped 2 weeks later. I complain, so a shipping label is generated although there's no product still enroute. Being amerchant myself it is clear there has not been full disclosure upfront which would have prevented all these emails I'm having to send, wasting my time and yours.

Please either provide a straight story on exactly when the merchandise payed for will be received or I'll be forced to resort to other means to have my funds returned in a more timely manner, and create unecessary pain for both of us."

Feb 29 - response from BO
"Thank you for contacting Bens Outlet.

I sincerely apologize for the delay in receiving your item

Unfortunately we are currently experiencing issues with some tracking numbers.

Most packages have shipped, although their tracking numbers may not reflect that, due to some technical glitches with our shipping program.

If you do not see movement, please allow 1-10 business days for your item to arrive.

If you do not receive it and the tracking number is inactive at that time, please let me know and I will be happy to assist you further.

Again, I am sorry for all the trouble and thank you kindly for your continued patience."

March 3rd - finally some movement on UPS website indicating BO has shipped items, hope items come as advertised
"Scheduled Delivery Updated To: Monday, 03/05/2012, By End of Day"

March 5th - only 6-in-1 Solar-Powered Educational Robotic Kit in package. Emailed and told "Please allow an additional 3-5 business days to get the remainder of your order."

UNBELIEVABLE!

These people are scam artists. I ordered two Netbooks on 2/18/12 and the money was withdrawn from my bank account on 2/20/12. TO DATE, I HAVEN'T RECEIVED MY NETBOOKS! I have contacted Ben's Outlet more than a dozen times, always met with excuses about shipping IF THEY EVEN EMAIL BACK! I have contacted the BBB about them, Ben's Outlet refuses to acknowledge the BBB's request for information! Can you believe that? I just disputed the entire transaction in PayPal, hoping to get my money back.

As with the previous reviewer below me, they created a shipping label to make it APPEAR as though they had shipped the computers, but there is no information available. I contacted UPS and they said that "due to the shipping that Ben's Outlet has chosen, updated information is unavailable to UPS. Please contact the shipper for additional, detailed information." Only Ben's Outlet won't email me back AND there's no phone number to call them!

I've threatened legal action, and they wouldn't even respond.

SAVE YOUR MONEY, TIME & SANITY - STAY FAR AWAY FROM THIS COMPANY!