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Bench Depot

2.8

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Bench Depot Reviews Summary

Bench Depot has a rating of 2.8 stars from 289 reviews, indicating that most customers are generally dissatisfied with their purchases. Bench Depot ranks 8th among Industrial Equipment sites.

service
2
value
2
shipping
2
returns
1
quality
2
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Neil S.
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Everything showed up, on time, without any damage
February 27, 2018

Everything showed up, on time, without any damage. Easy to assemble, high quality benches. Will buy again. Order entry dept. at BenchDepot easy to work with and professional.

Date of experience: February 26, 2018
GampZ I.
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Excellent customer service
February 27, 2018

Excellent customer service

Date of experience: February 26, 2018
Erick C.
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Amazing products and quality, I will certainly purchase again.
The only recommendation would be that the 10 foot work table design add some cross bracing, it is a bit wobbly. If the legs could be a bit more stable, the review would go from good to epic!

Date of experience: February 26, 2018
Michael T.
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February 21, 2018

Date of experience: February 21, 2018
Stew R.
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The original proposal quote was for lead times that did not fit our schedule. We worked with BenchDepot to improve the lead time and the order shipped much sooner in time for our critical capital project. It is nice to hear people say "yes" when you come to them with a problem. Good work BenchDepot!

Date of experience: January 22, 2018
Ruth X.
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January 20, 2018

Date of experience: January 20, 2018
Julius I.
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The Bench Depot staff is professional and knowledgeable of product line. Amy G. Has worked me several times on numerous table configurations and they always arrive correct.

Thank you

Date of experience: January 19, 2018
Paul L.
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Great customer service
January 20, 2018

Great customer service. Items delivered on time. Satisfied customer.

Date of experience: January 19, 2018
Stephen K.
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January 20, 2018

Date of experience: January 19, 2018
Kirk W.
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Nice custom shelf, will order more soon
January 20, 2018

Nice custom shelf, will order more soon.

Date of experience: January 19, 2018
No I.
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What is simple to one might NOT be simple to the other. In trying to put the bench together we did not know which screws went with which part.
Simple would be that the screws that are wrapped in with the parts, are the ones that goes with the parts. But that only works if there is no human error in putting the wrong screws with the wrong parts or visa-versa.
It would help if there are simple instructions A goes to B, or a parts list so that we can tell if we have all the right screws and parts. All in all the experience was nice and the product is very nice.

Date of experience: December 26, 2017
Rachel R.
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November 17, 2017

Date of experience: November 17, 2017
Ann O.
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November 9, 2017

Date of experience: November 9, 2017
Chris C.
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Customer service was excellent
November 9, 2017

Customer service was excellent. I had questions with my order and they were happy to resolve in no time.

Date of experience: November 9, 2017
Beatriz T.
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Excellent support from Sales Representative and shipping department as well.

Date of experience: November 6, 2017
DSK S.
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We purchased back-to-back Kennedy work tables. Received the product in great condition. Assembly went well. Very easy to assemble. It was a little difficult to align the bolts on the adjustable legs. We also purchased the integrated LED overhead lights. I am still trying to figure out what the formed metal plates are for. I used them to hold the power converter and excess cable but if that was the intended purpose the design needs a major overhaul. A simple picture of what to do with them would have been extremely helpful.
I appreciated that the shelf uprights can be assembled without having to hold the nut from underneath since the nut is permanently inserted into the bench top. There were two of the long bolts that were missing. I need to contact them to send the bolts. Also there were thin metal plates, 1" x 4" that I used on the underside of the bench top between the bench top and the upright so when I used the screws to better secure the upright it would not dig into the wood. Again a picture would be helpful.

Date of experience: June 9, 2017
Ec C.
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June 5, 2017

Date of experience: June 5, 2017
work b.
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June 3, 2017

Date of experience: June 3, 2017
Brandon M.
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May 12, 2017

Date of experience: May 12, 2017
Sara C.
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Everything arrived quickly and was easily assembled. We have used them twice and will be placing another order when we're ready to redesign another area of our warehouse.

Date of experience: May 10, 2017