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Bought lighting fixture and realized it would not work when it arrived. Customer service claimed i could not return as it was an 'open box' sale. No such mention when i made purchase. Very deceptive!
STAY AWAY! I ordered a pendant Friday night. Saturday I realized that it wouldn't work, so I went back online to cancel it. No way to cancel it online. No chat option. No phone option. The ONLY option was e-mail. This was bad as I had ordered an "open box" item, which they consider not returnable. I talked with them Monday to confirm Cancel. They shipped it out Tuesday. Their reason-we didn't know that you wanted to cancel the pendant, even though my email said cancel pendant. Customer Service is a farce. "not their fault that it went out". "you knew it was open box". "we can't afford a chat or phone representative when we are closed". "we don't want to hold up all orders just because you want to cancel yours" etc. PLEASE PURCHASE FROM A CREDIBLE, HONEST COMPANY. BELLAOR IS NEITHER CREDIT OR HONEST.
Word to the wise, Do Not rate this company before receiving your purchase. I wish it was possible to give a rating of 0, as that's the rating they deserve. I ordered a 4 pc. Sofa table set on 12/8/2019 and they took the full payment immediately. That was the day all contact from them ceased, no updates, emails, nothing. Since they publish a time frame to ship of 4-6 weeks I knew it would take a bit longer. On 1/6/2020 I finally reached out for an update after receiving no product or contact whatsoever since the date of my purchase. At that time I was told it would ship no later than today, 1/20/2020, and since it was a beautiful set I decided to continue to wait. When the new ship date arrived (1/20/20) and I'd still not received any contact I reached out to this company once again. It was at this point that I was told it was still on back order and the new ship date wouldn't be until the end of April. At this point I'd never received one contact initiated by them, they'd had my funds for 2 months and no matter how much I love the set, I finally cancelled and requested a refund. I'd hand the money to someone homeless before allowing it to stay in their pocket. As an owner of a small business myself, I've never had such a horrible experience with another company. In the past I've purchased handmade, heirloom quality furniture without this much trouble. Even worse, if I hadn't gone to the trouble of contacting them, I'd still be clueless about everything. If you see something you like here, go elsewhere to find a responsible vendor. The extra $10.00 to $20.00 you may save is definitely not worth the hassle. And that's if you're fortunate enough to receive your purchase at all.
I purchased a lighting fixture from them in the past and didn't have any issues but this time the fixture did not match the gold color of my other fixtures so I went to return it. What a horrible process, I now have to wait to see if they approve my return. I had to take photos of the box and item. Giant pain in the a**
I ordered 5 items from them, but 1 item was not as described. I followed their return policy instructions on that item and DID not hear from them x 3 weeks. I called and was told that my credit card was credited MINUS $24.00 shipping.! There was no written explanation and they would only offer to see me the fine print on return shipping costs. Refused to send me an e-mail concerning what was done. Lies, deception, poor customer support!
I ordered sconces from Bellecor. Upon receipt, completely different than ordered. I contacted Bellecor and they apologized and stated they will send postage to ship the items back and ship the new items. They requested pictures... done within minutes. After 2 weeks not hearing back, I called again. I spoke with customer service and they stated "Oh. I do see that... let me get this going"... what? Waited again another week and called and spoke with the original customer service member and asked again for postage to ship back and status of the original order. After two days. Received postage and shipped. Received new order... ONCE AGAIN WRONG items! We are talking over $1000! I contacted Bellecor once again and informed them wrong items and sent pictures... within minutes. Here it is a week later and no response from Bellecor. Just called and spoke with "Ocean" who was super rude and stated no supervisors are available! I would NEVER recommend this company. Once again, I playing the waiting game to receive the postage to ship back. Requested full credit as I will not go through this nonsense again!
Bellacor pictured an item (peninsula desk and shelves), shipped only the peninsula desk. When I called for support, they refused a refund, refused a return, refused to allow me to speak to a manager and the best part is they rejected my negative review on their product site. They are clearly scammers and you should BEWARE!
Uttermost Wall clocks have no warranties.
Bellacor does not standby customers. When questioned as to what warranty was they could not answer or would not answer. Uninformed
Got my light fixtures a few days apart, even though they were two of the same and ordered at the exact same time.
Left them a message on the weekend and they never called me back on Monday.
Finally, I called them around 6:00 pm Monday and got no satisfaction whatsoever.
Woman was apologizing but unwilling to waive the fees to return.
Will never use this company again.
I ordered a mirror, weeks ago and it still hasn't been delivered. When I spoke to a customer service rep, she blamed me for the slow service, saying it was what I had requested. She was argumentative and not apologetic for anything. Do not order from this company, bad service.
Our boxes were beat up with big holes. Looks like fork lift damage. As a result, the screw packages fell out, and parts were damaged. You get what you pay for I guess.
Bought a large photo printed on glass. When I opened the box, it looked very different from what was shown online- colors were much darker. Was told my lighting was not right and basically my expectations were unrealistic. Said they would contact their vendor to see if the product was "within acceptable specs". Opened a case with PayPal, who sent them a letter. Suddenly they sent me a return label. I was told I would get a refund within 10 days of product return. That did not happen. Yesterday they reached the end of PayPal's patience, and PayPal refunded my purchase price.
I ordered 2 dark bronze lamps from Bellacor and 8 days later received 2 silver lamps. Waited about 15 minutes on hold to talk to Britney in the "customer service" department and when I explained the problem, without an apology, she asked me in a "happy voice" if I would like a refund. I responded "no, I would like to receive the lamps I ordered". She then explained that it would take several days to process my "request". I asked to speak to a supervisor and was told that a supervisor would call me back within 12 business days. A few days later, I received an email from Bellacor saying that they were sorry I was not happy with my purchase and that I would only be charged for return shipping. Long story short, I finally received my replacement lamps about a week later and THEY SENT THE WRONG LAMPS AGAIN! Another call to "customer service" and was told that the lamps I ordered were not available (website stated they were in stock) and that it would take 7-10 business days to process my refund. This company is PATHETIC!
(After receiving the first incorrect order, I received an email from Bellacor asking me to submit a review of the company. I gave them a terrible 1 star review and when I pushed the button to post my review, something went wrong and I was not able to post my review. What a coincidence that they would not allow me to submit a 1 star review.)
I returned 4 large items I bought from them and was never told I would have to pay return shipping. The 4 packages totaled to 60 dollars. The customer service rep didn't care at all and told me it stated it when I hit the return button but that is not true.
Slow, slow, slow shipping - customer service offers no help. I would say if you can pay $10 more, heck $500 more somewhere else do it.
TERRIBLE customer service. I bought a gift that ended in jeer vs cheer, we spent hours putting this thing together, it is damaged and you are going to make us disassemble and buy a box and return it. Why would ANYONE shop with you?
Ordered a bathroom vanity top, arrived chipped. Received a replacement, arrived broken in three pieces. Had to cancel order, requested items to be picked up. Brittany at Bellacor tells me to "donate or dispose" the vanities, refuses to pickup damaged vanities! Who would want cracked/ chipped vanity!? Essentially I now need to dispose of Bellacor's trash! This is a terrible company, STAY AWAY!
This company has the worst customer service and makes it impossible to return items for a refund. Ive been dealing with them for a few weeks now trying to return something that wasnt as pictured and expected. Have not had success making my return, this Whole process has been incredibly frustrating and stressful.
They're cheap for a reason; they don't know what they're doing. They sent the wrong color wallpaper (their error, not mine). When contacted, they replied "Sorry it didn't work out." Their outside survey company was too complicated. Their return label was weird in its format. HINT: Go to AMAZON-type ordering, return, and review processes. YOUR PROCESSES SUCK. I live online and this site was extremely user-hostile.
I was charged upfront for the merchandise I ordered. It was to be delivered in 2 weeks. I contacted the company after 3 weeks and was told they would look into it and email me. Another week later, no merchandise, no email. I got an email asking me to review my purchase, so I let them know my dissatisfaction in polite and accurate terms. I got another email saying my review had been moderated (translation: deleted). My next recourse will have to be contacting my credit card company. This is lousy service!
