BellaBathrooms.co.ukReviews 25

A company to definitely to avoid, especially if you have a problem with your order like I did. Slow, unhelpful and so bad I have had to take legal action to recover my money

Update: Due to the woeful customer services (Agent called Sarah actually threatened to call the police for harassment even though I was polite and never bombarded the company!) I just sued Bella Bathrooms instead. The judge found in my favour and awarded me a full refund plus costs. I then contacted Bella Bathrooms for payment and when they refused to pay, I sent in the bailiffs. Needless to say, I got everything I was owed and furthermore proved that Sarah knows NOTHING about the law and NOTHING about customer service.

Several attempts to contact Customer Services by e-mail and letter (last letter sent on the 10th October - to date no reply - 7th November) subsequently on contacting firm by telephone regarding my complaint which was minor i. E. refund of the sum of £7.68 which was the result of me having me to return the item a second time as the first one was sent to Darlington and not Co. Durham albeit that the Darlington address etc. is still shown on their website - Consequently I felt that this was not my fault and if the Darlington office was defunct all information regarding same should be removed from their website. However, I was advised in no uncertain terms and I would not be refunded this additional courier charge. Asking to speak to speak to a Manager I was was advised that they do not have Managers and that I could speak to a colleague "Sarah" on asking Sarah's surname I was told that they do not give out surnames WHY - Having been in the workplace for over 50 years this is the first occasion that I have been told that a firm (of this size) does not have a Manager and surnames are not given. Do not be swayed by slick advertising of this Company - money should be channeled into improving their Customer Service as their attitude is 'Take it or Leave it' I cannot comment on the quality of their products as I returned the toilet seat to them in its original packaging. I thank my lucky stars that it was only a toilet seat I ordered - shudder to think if it was a bathroom suite!

Dont use this company if you have any alternative they are anything but helpful when it comes to solving disagreements and practises which are only just legal, they appear to be selling damaged goods as perfect- don't be fooled by the low prices and slick web site.

Beware my story
I have just taken delivery of a large bathroom cabinet when the driver delivered at 8:40 am his van blocked the road. In trying to allow my neighbours to get out to work/school I signed the delivery slip unchecked as the packaging looked fine from the outside.

When I returned from work, I discovered a dent in one of the side panels- when I contacted Bella re a replacement I was told I should have inspected them at the time of delivery- its in their terms and conditions. No replacement forthcoming. On closer inspection there were a number of dints/scratches on the unit which could not have been caused in transit as they were on the inside of the cabinet.

Credit card company can't do anything about getting me a refund either as its in Bella bathrooms terms and conditions

Wont be using these shysters again