BelkReviews 340

I placed an order. Called to cancel my order and was told I was not able to because it was past 15 mins. I literally had only place the order maybe 30 minutes ago. The gentleman on the phone told me he was not able to cancel my order transferred me to a supervisor named Victoria(id#5123) who told me I would then have to wait to receive my package to be able to get my refund. On top of being a loyal and paying customer I had another package I haven't received and the tracking site isn't giving accurate information or even a day I will have my items. First it said I would get it yesterday the 1st now it's not giving me any information. These are things that should be listed on the site but aren't. Victoria(5123) was super rude didn't even try to find a solution and her tone was not professional at ALL I even asked for corporates information and was told to"google" it because she can't give me that information. When I asked to speak to her upper management she claimed she was the only supervisor there. I love shopping with belk but they just lost a customer! Do better and train your escalations team! So disappointed!

Ordered a door lock from Belk.com. The advertised discount was not applied.
Customer service rep.#1: I fixed it for you.
No she didn't
Rep#2. Can't fix it without proof of the advertised discount. Sent screenshot to email she provided. No response.
Rep#3 We can't change the order & we can't cancel it.
Supervisor #1 - can't change it and can't cancel the order but you can return it when it arrives. (Like I trust them at this point)
Supervisor #2 -- (and I swear I didn't raise my voice or cuss)... We can't change it or cancel it. There's no manager with authority to do so. Since you won't accept the answer I've given you I will terminate this call. Hung up.

Today I got a notice from my credit monitoring company that one of my credit limits was lowered, turns out to be Belk, whom I've been giving good business to lately, they even promoted my membership, now they lowered my limit by $400, I'm only $40 away from my limit now, which will also lower my credit score. Screw them both! While I'm at it, it took over 2 weeks to get my last order, the package had to be returned to them by Fed Ex because the label was unreadable, ridiculous! Since my last review was replaced, I'll mention it again, did not include the packing slip with my purchase, contacted customer service and they said they would not send me a label and instead sent me a copy of my order confirmation, was out of town where there is a Belk, so decided to return in person, the customer service associate told me that she could not use that paper and I would only get a certain amount back, which was $40 less than what I paid, like it was my fault they did not include a packing slip, thankfully another associate let her know that since I used my Belk Card she could process the return through that and I got my full refund, so it turned out ok. Bought a few other items while I was there, if I knew that they would lower my limit, I wouldn't have bought anything from them again. I am up to date with my payments and have no late payments on my credit report, so beats me why they lowered it.

Save yourself the headache. If I could give Belk's online sales a 0 I would. The worst online service I have ever experienced! I ordered a Michael Kors handbag and on 5/19. I received a used handbag, which I promptly returned that day. Reasons: the leather handles were visibly damaged/peeling, (2) all the bottom tacks were scratched, (3) it was shipped in a box without any protection, e.g. bubble wrap or paper packed in the box for shipping protection; nope, just stuffed in a plastic Belk's bag, and there was no paper inside the bag to help retain its shape, just a flat handbag, and (4) none of the hardware was covered for protection.

I called customer service and was placed on hold forever, only to be transferred to someone else. I am still waiting for the $15.80 reimbursement cost I paid to return the bag.

Several weeks ago I made my first purchase with Belk. My charge card company sent me a warning that looked like Belk charged me twice for this. This begun the nightmare. Their phone lines have hours wait time so I sent a message. Days later I got a response that it would be taken care of. After several more days when not taken care of, I sent another message. Then day's later I got a response that I was given incorrect information and pending charges would take time. I responded that they were incorrect. The charges were and have been charged to me and are not pending. Explained they charged me twice! No Response since. Has been weeks now with numerous emails asking for a manager, for a response but nothing. How does Belk get away with this?

I ordered 4 items from their $10 kitchen sale. I am so happy I didn't pay more than that! Though I did later find out that is what most of the items would cost normally through other stores. Belk jacks the prices way up to $30-$40 on items that cost around $10 not on sale anywhere else. Their shipping is god awful! My entire order arrived in a make-shift long box. They taped 2 small boxes together and only wrapped the 2 stoneware pans in very thin bubble wrap and called it good. No other protective packaging was used to fill the enormous gaps around the items. So of course 1 was completely broken. I contacted customer service and they shipped me out a new one. Which took 2 weeks to arrive and once again arrived broken. Because once again they used a box too large for the 1 item and barely any protective packaging. They also will not allow you to leave 1 star reviews. Or at least they did not allow me to. There are still no reviews for the 8x8 stoneware baking dish with lid and I am guessing because it always arrives broken. First 2 pictures are the original order. 3rd picture is the replacement. After using each item, they are just ok quality. The baking sheets warp in a hot oven every time. The stoneware is nice but you can get it elsewhere for $10 and shipped appropriately so it arrives in 1 piece!

I had never heard of Belk until a week before placing my first order on May 3,2020. It is now May 16. My order still shows 'pending' on the website, even though on the first page it shows 'complete.' I never received confirmation of my order even though the money immediately came out of my account. I sent three messages via the website and no one has responded. I tried calling twice but each time the hold would have been over an hour. After holding for 40 minutes the second time I hung up. Now I have to go to my bank and dispute the charge. How is this company allowed to continue?

One star because I couldn't submit review with Zero stars. But really zero stars.

I ordered some moisturizer for my beard. I receive an email saying my order has shipped. When I went to check the tracking number FedEx says they will update when the package arrives to them. It is been 3 weeks almost since I got the shipped email and FedEx still says nothing ya been received. I spoke with FedEx and they said the label was printed but they never got the package.

I have tried to reach Bell by phone to no success. I did wait on hold today (5/14/20) and was able to get someone on the phone. But as soon as they picked they said "Oh you're still there?" And then hung up the line. So basically I waited on hold for 52 minutes and still am in the same position.

I don't know if they have sent the package and think the order is been completed or if they are still waiting to deliver to FedEx.

I submitted a ticket online and they said someone would reach out to me in 5-7 business days but it could be longer.

So I don't know.

Terrible terrible experience.