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From the business

BeenVerified's aim is to help people discover, understand and use public data in their everyday lives. BeenVerified works to provide people with access to public information that was formerly only available to big companies and people with deep pockets in a way that is easy, affordable, and fast. With subscription plans starting at less than $10/month, free apps for iPhones and Android devices, and subscription plans that offer access to multiple levels of reports, BeenVerified offers a variety of affordable ways to engage in background reports. At BeenVerified, we are always focused on customer service. Unlike many other websites, we have live customer support specialists available from 8am-10pm Monday through Friday and 10am-8pm on Saturday and Sunday. You can reach them via our toll-free number 1-888-579-5910. They are happy to help with questions about the process or with questions you have about your reports.


beenverified.com
Founded in 2008
New York, NY
+17
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BeenVerified Reviews Summary

BeenVerified has a rating of 2.4 stars from 309 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BeenVerified most frequently mention credit card, day trial and criminal records. BeenVerified ranks 7th among Background Check sites.

service
53
value
55
shipping
15
returns
26
quality
51

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Utah
1 review
1 helpful vote
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Terrific Customer Service
March 10, 2016

I needed to sort a billing issue out, and the service representative I spoke with not only helped me fix the problem, but graciously refunded money to me. I'm elated. This fixed a LOT of problems with my personal banking!

Date of experience: March 7, 2016
Michigan
1 review
0 helpful votes
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Satisfaction... guaranteed!
March 8, 2016

First experience with this sight was difficult due to my own error. BeenVerified corrected my error speedily with total satisfaction. Thank you again to Customer Service!

Date of experience: March 5, 2016
Spain
1 review
2 helpful votes
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I really appreciate the prompt response i received regarding customer service, and the fast solutions for all my doubts, it was very helpful and the site has all the information so im very happy with my experience

Date of experience: March 2, 2016
Massachusetts
1 review
11 helpful votes
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Dissapointed
February 29, 2016

I just got my trial period i was wondering why i cant view any phone records or search anything?

Date of experience: February 26, 2016
Carla S. — BeenVerified Rep
over a year old

Hi Brandon,

I'm sorry to hear you had any trouble using the site. From your account, it looks like you were able to run some reports. Did these load successfully for you?

Please be assured your trial account has already been canceled as you requested earlier, and you will not be billed for a subscription.

Please don't hesitate to contact BeenVerified Customer Care at 888-579-5910 or at [email protected] if you have additional questions.

North Carolina
1 review
0 helpful votes
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Excellent
February 28, 2016

It didn't take a lot of time for me for locate my special friend from 17 years ago. She was very amazed that I actually found her.

Date of experience: February 25, 2016
South Dakota
1 review
3 helpful votes
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Amazing Customer Service, Great Service
February 25, 2016

I signed up for the trial, found all the info I needed, it was simple to do. I forgot to cancel the trial and saw that I was billed. Customer service was able to fix my mistake in a matter of minutes and were very kind about it

Date of experience: February 22, 2016
Texas
1 review
2 helpful votes
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Great Results.
February 19, 2016

I was trying to locate my brother; and received much information, found the person I was looking for and some other relatives that I hadn't seen in many years.
It is worth the investment I did for one month.

Date of experience: February 16, 2016
Hawaii
3 reviews
1 helpful vote
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Surprosingly great service
February 18, 2016

I always feel a little uncomfortable when using the internet from unknown companies. That's why I want to reassure anyone thinking of giving BeenVerified a try. My information was accurate and as complete as possible.and simple to use. I only used them for one project and cancelled when completed, I asked for a refund the following month and was amazed, I got it within minutes of my request. Just a truly A+ company.

Date of experience: February 15, 2016
Wyoming
1 review
1 helpful vote
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HERE IS A SITE YOU CAN TRUST!
February 16, 2016

My issue with this company was handled with great professionalism, the kind you would like to have from everyone. The rapid response time was speed of light and the attitude in resolving the problem was understanding and with no condemnation of me as a customer. The refunded immediately and with no question. Customer service like you have never experienced in this day and age.

Date of experience: February 13, 2016
California
1 review
0 helpful votes
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Found old high school friends
February 12, 2016

I found Been Verified to be so useful and worth every cent (only $21 a month). I helped my high school 40th Reunion Committee find 350 students that they had lost track of (out of a class of 500). It took me a few days, but I had such a great time poring over records until at last I found THE person I was looking for. They give date of last confirmed address, phone numbers, emails and even all the old addresses and a map! Especially helpful for those women who have gotten married and changed their names (many times, ha ha). Highly recommended and easy to use.

Date of experience: February 9, 2016
Arizona
3 reviews
8 helpful votes
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I paid the fee specifically to receive employment information on myself. There was nothing there. And the rest of the information on me was either missing, wrong, or incomplete. I looked up a few friends, and saw the same for them.

So I immediate wrote customer service asking for a full refund. They replied by the next day, and approved the refund.

I can't say I had the best experience with this site. But I did very much appreciate their quick and courteous customer service team.

Date of experience: February 7, 2016
Carla S. — BeenVerified Rep
over a year old

I'm sorry to hear we couldn't help you find the information you were looking for. The information in our reports comes from public records, aggregated from many many sources. We are dependent upon the accuracy of public data, and as you experienced, sometimes county court records, and other agencies that collect this data, are not 100% accurate or up to date. That being said, we are constantly updating and expanding our database to provide the most accurate and current information we possibly can.

I'm glad our customer service team was able to assist you with your account so quickly. Thank you for your feedback!

Georgia
1 review
0 helpful votes
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GREAT CUSTOMER SERVICE
February 7, 2016

I had a billing problem and sent an email to your company and was extremely
Surprised at the rapid response your company gave to me. I will certainly look
Forward to doing business with you again in the future. Thank you for your help
In resolving my problem.

Date of experience: February 4, 2016
Carla S. — BeenVerified Rep
over a year old

Thanks Susan - glad we could help!

Kentucky
7 reviews
23 helpful votes
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Not verified
February 3, 2016

No info on married or divorced, one person had no arrest listed even though I had them arrested, no pictures of people on facebook etc... Do not renew You are not worth $10. After posting this beenverified said they listed all public information. I had previously emailed them a copy off the internet showing one persons booking arrest photo. If they can't find a marriage record and I can I should get their $10. No matter what they reply it is just psycho babble.

Date of experience: January 31, 2016
Carla S. — BeenVerified Rep
over a year old

Hi Sundra,

You are correct that we do not provide marriage or divorce records. However we do provide criminal records, whenever available. There are differences from county to county regarding that records they make available for aggregation into our database and integration into our reports. I'm sorry to hear this was your experience with the service. We're constantly updating our database to provide the most thorough and accurate information we can.
I have turned off the automatic renewal of your account, so you will not be billed for a subscription again. If you don't wish to continue to use the service for the remainder of your paid time, please contact us at [email protected] and we can cancel your account.

If you have any additional questions or concerns, please contact BeenVerified Customer Care at [email protected] or at 888-579-5910.

Virginia
1 review
0 helpful votes
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Exactly what I needed
January 27, 2016

I was tasked with finding over 600 classmates in a class that is planning a 40th reunion. We come from a Military town, and nobody stays put for long. It was my goal that nobody would miss the reunion because they didnt know about it. Using Been Verified, I've been able to locate almost everybody. The information was accurate, and mostly up to date. Been Verified allowed me to tackle a monumental task for a nominal fee. I couldn't have succeeded without this service!

Date of experience: January 23, 2016
Carla S. — BeenVerified Rep
over a year old

Hi Jodi - so glad to hear BeenVerified helped you with your reunion. Hope you all have fun!

Florida
1 review
2 helpful votes
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BeenVerified works!
January 26, 2016

I needed to check to make sure someone was legit. I was able to use BeenVerified to confirm my suspicions that this was a SCAM! Yea! BeenVerified really works! I would use BeenVerified again if the occasion came up again. Great product!

Date of experience: January 23, 2016
Carla S. — BeenVerified Rep
over a year old

Hi Connie - thanks for the feedback. Glad to hear BeenVerified was able to help you!

District of Columbia
1 review
0 helpful votes
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Did just what I was hoping for.
January 26, 2016

The program did exactly what I was hoping for.
I needed to do research and almost everything
I needed I found with Been Verified.
Great program and it works.

Thank you

Date of experience: January 23, 2016
Carla S. — BeenVerified Rep
over a year old

Thanks Brian - happy to hear it! We appreciate the feedback.

Oregon
1 review
0 helpful votes
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I only needed to look up an address to have someone served some court documents and it was so easy to navigate their site and use the service provided. I got exactly what I needed and served the other person successfully.

Date of experience: January 15, 2016
Carla S. — BeenVerified Rep
over a year old

Thank you for the feedback Kristina! Glad to hear you enjoyed the service.

Kind regards,
BeenVerified Customer Care

Illinois
2 reviews
15 helpful votes
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(Couple of hours later: in answer to a note about my experience, beenverified.com refunded the one month charge. Very decent behavior.)

Today, I used www.beenverified.com for examination of a person proposing a service to me and my family. The search turned up scanty information, perhaps a reflection of the person and claims about the person's business experience. Then I looked at my own information and found a hodge podge of mostly useless material. For example, the site merged me with one of my brothers, without complete information for either one of us. I regard today's one month membership purchase as a waste of $22.

Date of experience: January 5, 2016
Michigan
1 review
29 helpful votes
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Scam
January 6, 2016

I was supposed to have just a one month trial and no fees after that and my account would not be charged but just today I realized my account had been charged 22.50 for the last several months. I am not happy. I would like my account credited for the charges. It was supposed to be only the small fee I paid at first to use it for a month.

Date of experience: January 3, 2016
California
1 review
4 helpful votes
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What are you waiting for?!
December 19, 2015

There are no words for how excited I am to have found my sons father after 23 years! It literally cost me $1! Yes! One dollar! And all of about 15 minutes! I can't thank BeenVerified enough! To cancel my $1,5 day trial was as easy as pie! I emailed BeenVerified and received a response w/in 15 mins that I was all set, cancelled and would not be charged beyond my dollar! Then they emailed me to congratulate me! For real! I am a walking, talking billboard for BeenVerified! I have used other services in the past with no luck. 15mins and a dollar later... my son has his father! THANK YOU FROM THE BOTTOM OF MY HEART!

Date of experience: December 16, 2015