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From the business
BeenVerified's aim is to help people discover, understand and use public data in their everyday lives. BeenVerified works to provide people with access to public information that was formerly only available to big companies and people with deep pockets in a way that is easy, affordable, and fast. With subscription plans starting at less than $10/month, free apps for iPhones and Android devices, and subscription plans that offer access to multiple levels of reports, BeenVerified offers a variety of affordable ways to engage in background reports. At BeenVerified, we are always focused on customer service. Unlike many other websites, we have live customer support specialists available from 8am-10pm Monday through Friday and 10am-8pm on Saturday and Sunday. You can reach them via our toll-free number 1-888-579-5910. They are happy to help with questions about the process or with questions you have about your reports.
BeenVerified Reviews Summary
BeenVerified has a rating of 2.4 stars from 309 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BeenVerified most frequently mention credit card, day trial and criminal records. BeenVerified ranks 7th among Background Check sites.
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Stay Away, this can be dangerous. In trying to cancel, was unable to find my account, I've only used it once and had forgotten about it. I learned when calling to cancel this morning that the account had been established in the name of the person I was verifying, his email was the account email, all information was sent to him (they claim the email bounced. Luckily this will not create a problem for me it has the potential to be best case, embarrassing and worst case dangerous. I am demanding all my monthly fees be returned.
I thought it was pretty good. My mother and I used itto search my brother and father just once. It cost 12 dollars I think, but we found mainly true information. I just wish the info waseasier to understand.
Just discovered somehow they have me signed up for this subscription that charges my CC $48.00 every three months. I never signed up for this. Stupid misleading scam. Do yourself a favor and stay away from this garbage site.
This site is useless and inaccurate, anyone can get this information on their own with patience, and what is provided is incomplete and inaccurate per all the other comments. DO NOT USE
This site is a hoax and they are stealing peoples money! Almost everyone that has multiple felonies came up CLEAN! Total trash they need to be shut down!
Hi Laura,
I'm sorry to hear you had any trouble getting the information you needed. If you felt you didn't get the service you deserved, please contact us at [email protected] or at 888-579-5910 so we can locate your account and make sure you're cancelled.
It would also be helpful to review the specific reports you ran, where you did not find the criminal results you were expecting. Do you happen to know what states and/or counties the records are filed with, and roughly the year the cases are from? I'm more than happy to look into this with our data team.
The Criminal Records section of the background report may include criminal records from county courts, department of corrections, Administration of the Courts, and other state legal agencies. Positive or false matches in criminal searches may not provide confirmation of an individual's criminal background. You must use EXTREME CAUTION when analyzing the results of a criminal background search for any purpose.
While we put every effort into making our data as accurate as possible, we are dependent upon the criminal data made digitally available to us by the courts. There are some counties that make more criminal data digitally available to us than others, and there are still some counties that do not yet make their criminal data digitally available to us. You can click the View Coverage area button from the criminal page, to view our sources for each state.
Please also know that we are constantly working to expand and improve our database, to provide you with the most current, accurate information we can.
If you have any additional questions, please feel free to contact us.
Kind regards,
Carla
BeenVerified Customer Care
1-888-579-5910
[email protected]
Offered me a 7 day free trial, used the site for five minutes, then cancelled my membership effective immediately through an email to customer service. Doesn't sat anywhere where you will receive a return confirmation email cancelling your membership. Today I discovered after receiving insufficient funds notice from my bank that Been Verified has been charging me $48.00/every three months since the 7 day free trial, said they did not receive my customer service membership cancellation. So my 7 day free trial, 5 minute use now cost me $144.00. Total rip-off, totally pissed. Do not use them!
Awful company! They turned up no criminal record and we hired a felon on probation for elder abuse to care for a 97 year old man! The felony was confirmed by our family pulling the court records. In hindsight, we should have known better as the free civil court search for Santa Barbara County turned up multiple cases. And the website courtclick for free noted that there were records, and the paid-for results pretty accurately matched the actual records.
Horrible company! Be careful. I tried the 7 day trial in January 2013. I canceled it right away last year. I just saw a $96.00 charge on my bank statement and called BeenVerified right away. He told me he was sorry but said I didn't cancel it last year. Which mean they charged me $96 last year and I missed it. He put me on hold and came back with "we can only give you a $48 credit" I said "never mind I'll call my bank and they will give me $96 back" He said rather than have you go through all the trouble of calling your bank I'll just issue you the $96.00 dollar credit (what a crock of S#@T) " He said I'll see it in 2-7 days. I'll be watching for it. Scammers!
Hi Mark,
Very sorry to hear you feel this way, but I appreciate your feedback about your experience. I sincerely apologize for any trouble you had with your account. I would need some additional information in order to locate your account and see what occurred with the billing and the support you received. If you have a chance, please email us at [email protected] at your convenience, to let me know the email or member id associated with your account. I look forward to hearing from you so I can look into this further. Based on what you are describing, it sounds like your trial was not canceled as you intended, and you were billed for a renewal. We do state on the sign-up screen that our subscriptions are set to automatically renew at the end of your term, and we also state that we have a no refund policy. It sounds like the agent did his best to speak with his supervisor to make an exception to our policy and help you as much as he could in this situation. I would like to review the call to be sure you received appropriate assistance and to help ensure all of our customers are receiving the best possible support.
Please note that if we processed a refund for you, we process the refund right away, however depending on your financial institution, it may take a few business days for our refund to be reflected on your statement.
I'm more than happy to answer any additional questions you may have. You can reach us at [email protected] or at 1-888-579-5910.
Kind regards,
Carla
BeenVerified Customer Care
[email protected]
1-888-579-5910
EVERYTHING listed below TRUE. I sesrched people who for sure had a record and they came clean and other information was outdated. Im frustrated I have to sit here and waste my time with this comment after I've already wasted my $. Thank God my bank was willing to refund me the money. I wish I would have reviewed these reviewe before signing up.
Hi Shay,
I'm sorry to hear this was your experience. Did you also contact customer service? If the service didn't end up meeting your needs, then I want to make sure that your account is canceled. Please feel free to contact us at 888-579-5910 or at [email protected].
BeenVerified doesn't create the information; we aggregate public data and public records from many, many sources into one easy-to-read report. We are dependent upon the accuracy and availability of information in public records. With criminal data, some states and counties provide us with more data (more case information, cases dating farther back, etc) than other counties. There are still some counties that don't make their criminal data digitally available to us for aggregation into our database. It would be helpful to know of some specific examples where you ran into this issue, so I can look into this with our data team. We are constantly updating and expanding the database to provide the most up-to-date and accurate information we possibly can.
Please contact customer service at your convenience, so we can assure you that your account is canceled and address any other questions or concerns you have.
Best,
Carla
BeenVerified Customer Care
[email protected]
1-888-579-5910
I joined a few days ago but in less than half an hour I was trying to cancel. The information was not there on the people I was researching. I found out more on google than there site offered! 2 of the people I searched had known criminal backgrounds and there company came up clean background. I was charged for the month anyway! I want a refund!
I have a felony and multiple convictions on my record and this site said i had no criminal history! I even did checks on known sex offenders and they didnt even show up! This site is a scam and a waste of money! DO NOT USE!
Hi Jeremy,
I'm disappointed to hear this was your experience in using the site, but we appreciate your honest feedback. BeenVerified is dependent upon the accuracy of public data. Regarding criminal results specifically, results will include criminal data that has been made available to us for aggregation into our database by county courts, departments of correction and other state agencies. Some counties make more information digitally available than others (for example some counties include traffic violations and arrests while others may only report felony convictions) and there are still some counties that do not yet make their data available to us for aggregation into our criminal database. On the Criminal section of every report, we provide a View Coverage Area button, that allows you to view our sources of criminal data from each state.
That being said, we are constantly working to update and expand our database to provide the most accurate and current information we possibly can. I'm sorry to hear you felt the service was not helpful. We aim to provide an affordable service to help you piece together who an individual is or see what's out there on yourself in public data, but we are just one of many helpful resources.
If you have any additional questions or concerns, please don't hesitate to contact BeenVerified's customer service directly at [email protected] or 888-579-5910.
Kind regards,
Carla
BeenVerified Customer Care
[email protected]
888-579-5910
Was using BeenVerified to find addresses for people who had moved so we could transfer their records. Today was the second time that the site was down. I am limited to a 6-7am window, Monday thru Friday. When the site is up, it has very reliable information, as only one in 450 names has come back. It is a matter of knowing how to use the tools within the site.
The criminal check on BeenVerified doesn't provide the tools necessary to understand the reason somebody was arrested, whether or not they are guilty, and whether or not they went to jail. It only indicates what they were charged with. It doesn't even list the date or the location (city-county-state) information. Thus, I would not recommend it for background checks.
I would recommend it if you know the person's age and full name, and you want to know where they live and what phone number they are at, as the site provides the month/year when this data was last mined
Hi there,
I'm very sorry to hear you had any trouble. To my knowledge the site has not had any downtime, so that definitely should not have been your experience. If you are still using the service, and continue to have any trouble accessing and using your account, please contact us directly with more information. You can reach us at 888-579-5910 or email us at [email protected].
I'm glad to hear that the service has also been helpful for you, but if you run into any issues, please know that we're always happy to help!
Best,
Carla
BeenVerified Customer Care
[email protected]
888-579-5910
My primary need is addresses for mailings direct to consumers. So far the addresses seem to accurate and I have had very few returned to me.
Hi Louis,
That's great! We're very glad to hear the service has been helpful to you in your business.
If you should ever need anything, don't hesitate to reach out to us at [email protected] or 888-579-5910.
Best,
Carla
BeenVerified Customer Care
[email protected]
888-579-5910
I am a landlord and expected to use this site for background checks. What a total scam. Very little information is given, so you spend another $9.95 thinking that you will get additional information. Guess what, there is no additional information on anyone that I have used this scam to check out. They should be shut down immediately since they are ripping off the public. Some agency should do a background check on this company!
This is a huge hoax and these people need to be arrested like the people they claim to be exposing! I can't believe they have a commercial!
Hi Jill,
Very sorry to hear you feel this way. If we can still provide you with any assistance, please contact us directly at [email protected] or 888-579-5910. It would be helpful to know what your experience was, and what we can do for you to make things right.
Best,
Carla
BeenVerified Customer Care
[email protected]
888-579-5910
I am a newbie business investor but I am already very familiar with the ins and outs of the industry. Entrepreneurs like me would want nothing less for their businesses. Whatever type of business we are in, we will be needing suppliers either for raw or finished materials to be able to manufacture or distribute. With this, a quick check with beenverified.com would definitely be a big help for us.
I have seen its true capability to get that info from our prospective suppliers and partners verified. With this industry entity, I was able to make wise business decisions. All of those suppliers that I have tapped are reliable and contributing to the success of my business.
Let this service provider serve you. Access its web pages and see more of its offered services. Many people like me have statements like this about them on those pages. Read it some of it.
A CON. Signed up for what I thought was apparently a 7 day trial, but must have clicked a box agreeing to whatever terms they were asking. Canceled 2 days after signing up, but was charged $29.95, the explanation when I contested this was that I had checked the box for checking people's records or something to that effect. All I wanted to do was look up phone #'s for an upcoming reunion and almost all the phone #'s were disconnected... so not only did I get screwed out of $29.95, but there information was not the least bit accurate... I also check my information while I was at it and it was incorrect as well. MY ADVICE... DON'T USE THIS WEBSITE!
Hi Carole,
I found an account that corresponds with all of the information you've provided. If this is the correct account, you signed up for a trial to run unlimited contact info searches with one full $29.95 background report. This is why you were billed the $29.95. You can view the page you signed up from here: http://www.beenverified.com/subscribe/background_report_trial
Based on how you were looking to use the service, it doesn't sound like you needed the full background report, so I have gone ahead and refunded this purchase. Please allow a couple of business days for this to be reflected on your statement. An email confirmation was sent to the email on the account. If you don't receive that or if you have any additional questions or concerns, please contact BeenVerified directly so we can provide further assistance. You can reach us at 888-579-5910 or at [email protected].
Best,
Carla
BeenVerified Customer Care
[email protected]
888-579-5910
It SUCKS bigtime. They had information tied to me even though it was not my name or even like they say ALIAS. Very difficult to believe anything they say when you look up your own record, and it is@ 2/3 incorrect.
Wow, where do I start? For one, their op-out information is almost impossible to find. I had to go back and forth with their customer support via email to find out that, if you want to delete yourself from being listed, you have to send them an email containing the following:
Dear Been Verified Customer Support:
As per your privacy policy, please remove my listing from your databases:
A. First name:
B. Last name:
C. Middle initial:
D. Aliases & AKA's:
E. Current address:
F. Age:
G. DOB:
Second, even if you take the time to do the above, *they put your information back up on the site in 3 months.* It's absurd.
I'm not going to comment on their paid services because I've never gotten them, but I'd be wary based on others' complaints alleging credit card fraud and big, deceptive charges.
Why are these people search sites even legal?
Hi Derek,
My name is Carla and I work with BeenVerified's customer service.
I'm sorry to hear you had any trouble obtaining the information you needed, regarding BeenVerified's opt-out process. We actually provide an easy online process for individuals who wish to opt-out of BeenVerified's people search results, at: www.beenverified.com/optout
To get started, an individual just needs to locate and submit the listing he wishes to opt-out. He will then receive an email to verify his request, and then an email confirming the removal of the listing.
Please understand that we do not automatically put anyone's information right back into our search results in three months. We obtain and regularly update the BeenVerified people search results from various public and private databases. Although we and our data partners do our best to suppress the records that you opt out from appearing in our people search results, there may be times when our data partners provide us with new data about you that is different enough from the data you previously opted out – such as different spellings, initials, combinations of information, and/or addresses – that it is not possible to conclusively opt out that new record. Accordingly, if you have previously opted out and see a new record about you appear in our people search results, please repeat the opt-out process and we will remove that record as well.
For more detailed information about the opt-out process, please visit our Opt-Out Instructions page: http://www.beenverified.com/opt-out-instructions or contact us at [email protected].
If you have any additional questions or concerns, please don't hesitate to contact us.
Best,
Carla
BeenVerified Customer Care
[email protected]
888-579-5910
I tried the site after seeing the TV ad. Got some good results on a few people, then started geting out-of-date info. I back checked myself and found my "current" address as a place in another state at which I had not lived since 1992! I've tried to correct it twice (I've moved FIVE times since then), with no results. It lists my parents as alive, and they both died in 2007! When my contract expires, I'm not renewing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tennyson,
I'm sorry to hear you had any difficulty with the service. Without additional information I'm unable to locate your account to provide further assistance. If you have any further concerns or questions, please don't hesitate to contact us at [email protected] or at 888-579-5910.
When you sign-up for an account, you are asked to provide your name and email address for the account. Please note that we do not have individuals' email addresses. Our site is secure and the searches are confidential. We do not notify anyone that they have been searched. If you unintentionally provided your search subject's name and email address for the account information, I certainly apologize for any confusion or inconvenience.
If you have any additional questions regarding your account, please contact us at [email protected] or at 888-579-5910 so we can provide additional assistance.
Best,
BeenVerified Customer Care