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Beds.co.uk has a rating of 3 stars from 830 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Beds.co.uk most frequently mention phone call, trading standards and poor quality. Beds.co.uk ranks 3rd among Beds sites.
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Ordered bed wanted to talk to someone but no one ever answered so emailed your company 3 times but still no reply so continued to phone with no one answering. Phoned my bank to get a refund even my bank said your company sound dodging. How quick you are to take our money but not professional enough to answer a call or reply to an email. I spend 6 days trying to contact your company and my phone bill was sky high. Start acting like a company and have the decency to get back to a customer.
The site was so easy to use, communication was first class help full staff. The delivery driver was professional. The bed was delivered on time and it is so comfortable best sleep i had in years thank you beds.co.uk
Very happy with everything great customer care, the bed frame I ordered is great quality and I would highly recommend this to anyone thinking to buy a product from this website.
Excellent and very comfy beds, good prices and very good fast delivery with phone call or message night before and in day with a 1 hour delivery slot
Excelent service, up to date all the way with delivery times etc quick and easy online ordering.
Delivery man polite and very helpful. I would buy from here ahain and recommend to anyone.
I bought 1 bed from beds.co.uk and I was so over impressed the first time I actually went and bought a second bed. Customer service is excellent and the prompt delivery was great. The delivery was also amazing helped me to carry them upstairs. The first time and the second time I bought the bed. Well worth it and will recommend.
There was a telephone call to inform the delivery would be the next day. I was waiting on the day and notified the delivery was cancelled in the afternoon. I phoned and they promised to delivery 3 weeks time. Again, I received a phone call which told the delivery would be the next day. Repeating the same story, the delivery was cancelled on the day. I cancelled my order and got refund.
Lovely mattress at very reasonable price. Very good communication and efficient effortless delivery. Well done, guys!
Very prompt delivery, good service and an excellent bed. Very good value too. Would purchase from them again.
Delivered very early in the morning which was great as i didnt have to wait in all day. Easy, clear instructions and comfortable mattress
Mattress arrived on chosen time
Well packaged, very comfy and exactly same as description, very nice quality
Thanks
I used this company a couple of months ago to purchase a bed for my new flat and I am so pleased with it. A very comfortable and sturdy bed, great price and very efficient delivery! Overall a great company and I would definitely use again
I ordered this bed and it came at a reasonable time of day. It was simple to put together (only took me 1 hour) and my bed is super comfy. Can recommend!
When I received the bed I was curious, I jusy wanted to try it out and see if it was as great as people were saying. My God! The first night me and partner slept in it, we both woke up late! The bed was so comfortable and did not want to leave it. Condition of the bed was amazing! Would definitely recommend beds.co.uk
Very happy with the service I received and the products I ordered
Everything turned up in good condition and on time
I would use them again
Great product at a great price. Fast delivery and great customer service. Would recommend to others.
Love the bed and at a great price! Only downside was no next day delivery on weekends. Would use again though
The bed itself is great! Easy to put together, easy instructions and spares at hand, very nice bed. Would definitely but again from here!
Answer: Hello, Thank you for your enquiry. I can assure you that the items we sell are very good quality and we do sell over 1,000 items per day to people all over the U. K. We have recently been struggling with our review sites due the fact that we have not spent much time collecting positive reviews from happy customer, and it tends to be the unhappy customer who leave reviews. We do our best to resolve any problems presented to us by customers, and have spent a lot of time and investment on our staffing and products. Our customer service team are there for the customers from beginning to end and continue to support customer up to twelve months after purchase. If you have any further questions please feel free to contact us on 0121 526 7305 Mon-Fri 9am-5pm or send us another message. Kind regards, Terri
Answer: You should be suspicious
Answer: Hello Carol W. Sorry for the late response. I can confirm the reviews we receive or service reviews and are not product reviews. We do offer a returns policy as advised in our Terms and Conditions, which allow customers to view the items before returning, but there are some provisions put in place.
Answer: Hello Ennesia, Sorry for the late response, I have been away due to personal reasons. Do you still require further assistance? If so please provide a delivery postcode or a reference number to locate your order details.
Answer: Hello Jame, If the item received is as not as described, it is best for you to contact our After Sales Care Team on 0121 5686 7126 option 2. Once you have contacted them, they will request images of the item received, and will then advise you on the following steps. Hope this information has helped.
We are specialists in beds, mattresses and rattan garden furniture.

