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Beddingtons Reviews Summary
The company has garnered mixed feedback from customers, with notable strengths in product quality and positive experiences with in-store service. Many customers express satisfaction with the items received, highlighting their reliability and aesthetic appeal. However, significant concerns arise regarding shipping delays, lack of effective customer support, and difficulties in obtaining refunds. Customers frequently report frustration with communication issues, automated responses, and unresolved complaints. Overall, while there are loyal customers who appreciate the products, the company faces challenges in its online order fulfillment and customer service that could hinder its reputation.
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From ordering to your service person shipping me the item that was not in my original order, very pleased and the quality of the goods is topnotch
I ordered a Duvet cover online for delivery to a store. The duvet was lovely and the store staff were extremely helpful. I also found some flannel sheets on sale while I was there so all in all it was a very good experience.
Great to hear Barbara, thank you for your kind comments.
Murray
Ordered a duvet, it shipped same day and delivered to my door the next day!
The duvet is silk and very warm. Love it!
Great to hear Christine. Thank you for your kind feedback.
Murray
Ordered the Hotel sheets to fit 10" mattress. Washed them prior to first use and they don't even cover the sides now of my 9" mattress. I. Am barely get them corner to corner.
Hi Dianna,
That sounds terrible and I really appreciate your feedback.
Can we arrange to replace them for you or would you prefer a refund?
Thank you,
Murray
Customer Care: 1-888-233-0808
Order confirmation received January 12,2018 -INV0034.
Still no word on when item will be shipped nor when I may expect delivery.
Hi Kathie, Very sorry that you have not received your order 00298 so far. I looked up the order and it states that it was shipped complete so I will get the tracking number for you and advise shortly.
Thank you,
Murray
I purchased a super king silk duvet & two king shams from the website (the shams complete a set that I bought in the store). It has been about 7 weeks and I still dont have my purchase. The last email communication that gave any info was Dec 29 and everything was to be shipped then. I wrote to find out where the stuff is and got a reply that it was forwarded to another employee. I am getting very frustrated!
Thank you Melissa and I understand and agree with your frustration over the delay receiving your order. We will confirm the delivery of your order by Friday this week.
Best regards, Murray
Very satisfied. Ordered online and picked up at store in Ottawa. Discount was offered on online purchase. Appreciated.
Thank you!
That's great news Madeleine, thank you!
Murray
I have never had a problem with this company; for the purchases I have made I find their merchandise to be of a very good quality.
Great to hear Louise, thank you!
Murray
Product was of good quality and on sale. Ordering online easy and delivered in a timely manner as promised. No concerns
Great news Deborah and thank you for this kind feedback.
Murray
I wished you have a Customer service to help seniors order by phone and not online to avoid the wrong item.
All I want is Mattress covers(CNY) Microfiber TPPR 1014 code *******. And ordered the wrong one.
I think that is a great idea and will move our toll free number to the top of the web site so it is easily visitble for all to see.
Thank you,
Murray
Great choices, had a problem with pricing on the site which was quickly rectified by a call to Customer Care.
Happy to hear that all worked out Catherine.
Murray
While my experience was great, one item was out of stock and could not ship on time for Christmas. The two other items were great and arrived on time.
Thank you Brigitte and hope that we can fulfill the balance of your order before too long.
Murray
My online order couldnt be filled unfortunately. However, a person from my local store called me, apologized and made arrangements for a similar product to be sent. She had to make a few calls, checked all options out with me and in the end, I was very happy with the accommodation... and she sent it out right away.
That's great to hear Frances and so happy that we were able to fulfill your order.
Murray
From the business
Welcome to Beddington's Bed and Bath and Oxford Mills Home Fashion Factory Outlet. We are dedicated to becoming your Online Linen Specialists by building a war
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you Lois, we appreciate your kind comments but wondering if you received the correct item as you mention that we shipped you an item that was not in your original order.
Just want to make sure that all is good.
Murray