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Beddingtons

3.1

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Beddingtons Reviews Summary

The company has garnered mixed feedback from customers, with notable strengths in product quality and positive experiences with in-store service. Many customers express satisfaction with the items received, highlighting their reliability and aesthetic appeal. However, significant concerns arise regarding shipping delays, lack of effective customer support, and difficulties in obtaining refunds. Customers frequently report frustration with communication issues, automated responses, and unresolved complaints. Overall, while there are loyal customers who appreciate the products, the company faces challenges in its online order fulfillment and customer service that could hinder its reputation.

This summary is generated by AI, based on text from customer reviews

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California
1 review
1 helpful vote
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DO NOT BUY FROM THIS COMPANY
Worst experience ever... 4 months and nothing. Asked for full refund... Received partial order and it was incorrect. Have had about 30 Email exchanges and the problem has not been resolved. Have not heard anything from the CHINA Company about refunding my money. DO NOT BUY FROM THEM. Trust Me

Date of experience: August 30, 2020
Georgia
1 review
0 helpful votes
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Window treatments
August 22, 2020

I ordered a window treatments, and then the pandemic hit and everything shut down. I recently received my order and I am very pleased with it. The delay in shipping was certainly no fault of the company. Despite this, they have been very cordial. They contacted me throughout the waiting process to keep me updated. They even refunded a portion of the purchase price as an appology for an incident that had nothing to do with them. I will definitely continue to shop here

Date of experience: August 21, 2020
Florida
1 review
3 helpful votes
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Fake, Fake, Fake
March 4, 2020

This company is a fake place an order in January and have not gotten my order but my money was taken from my account. Agents are always unavailable on the live chat. Told me that my order has been shipped and they will send a tracking number but todate I have not received the tracking number. Please do not order from these people.

Date of experience: March 3, 2020
Virginia
1 review
3 helpful votes
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Did an online order before Christmas. Order was never received. I check the status today and it says the order is on hold. It also says they are trying to contact me? How so... by sign language? My phone number was on the order from the very beginning. Don't want to do business with these folks. I want my charges reversed on my account!

Date of experience: January 15, 2020
New Jersey
1 review
3 helpful votes
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Takes forever
November 19, 2019

Processing time is extremely long. 15 business days. Then it has to ship, and you wait the usual shipping time (5-7 business days)

Date of experience: November 19, 2019
Canada
1 review
2 helpful votes
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POOR QUALITY PRODUCTS
August 25, 2019

The quality is going down for all products produced in China. Buy local instead and get a better quality.

Date of experience: August 25, 2019
Canada
1 review
2 helpful votes
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This is completely scam as they don't have even customer service. They have automated message or robot replaying to you. The worst ever online company. Their items are fake, their services are fake. Simply scammers the message you see here about good things are not from customers, may be it is from their employees, may be automated message. When ever you send them message for assistance you get back different replies at different time, this shows you are not dealing with human being who has brain. Trust me don't buy. This is not like ebay or Amazon. This is fake website. If you are not happy with their stuff or you receive wrong items they ask you to ship to china which costs you more than what you spent, thus if you can't send they don't refund you.

Date of experience: August 1, 2019
Canada
1 review
3 helpful votes
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Scam
July 16, 2019

I order bedding three weeks ago money was taken out from account right away three weeks gone no shipping yet when I emailed them they said we having problems in shipping wait when I emailed them back it's been already three weeks my stuff is not even shipped please refund my money now they are saying two more months before they can refund my money.
I was reading the reviews they were not good I still go ahead and ordered but please I tell everyone please do not make same mistake.
I have all the emails if someone wants to see. They took the money as soon as I submit my order but to refund it will take two months and it's there fault that they didn't shipped my stuff. How fair I didn't get anything and lost my money

Date of experience: July 16, 2019
Florida
1 review
2 helpful votes
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FAKE WEBSITE!
June 21, 2019

I never online shop, but I wanted to order a few items for my car. When I went to check out my orders wouldn't go through, so I thought the website was fake and continued my searchings on other medias, only to get a call from my bank stating that Beddingtons.com is a FAKE website and they had taken my information even though they hadn't taken my money. I had to order a whole new card! Do not use this website!

Date of experience: June 21, 2019
Canada
1 review
1 helpful vote
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Live up to expectations
January 25, 2018

Love Beddingtons and highly recommend them to everyone. Whenever I have ordered, it has arrived within a reasonable time and the quality is always as stated. You know what you get!

Date of experience: January 24, 2018
Canada
1 review
2 helpful votes
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Not satisfied or dissatisfied
January 23, 2018

There were errors on Beddington's part & on Canada Post's part for the January 5th delivery that I never got but the wrong address that was entered on the shipment sticker had 4-233 Nassau St N Winnipeg, Mb. R3L 2H7. Regarding the delivery on Jan 19 - my telephone number was not accurately displayed on the shipment sticker - so had I not called Beddintion's to tell them I had no delivery & no phone call or any notification from Fedex that they had attempted to deliver my duvet - who knows what would have happened. I had to go & pick up my duvet - it took almost 2 hours to get it & go home again. I don't know if I will order from Beddingtons again or not. I am still thinking about the whole fiasco.

Date of experience: January 22, 2018
Canada
1 review
2 helpful votes
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Not pleased with customer service
January 22, 2018

I recently purchased 2 items online. When they arrived on product had a sticker price $10 less than what I paid for. I sent 2 emails back to customer service and also called customer service. I have not received any response.
All I was asking for was a $10 refund or credit as I have been a loyal customer for years.

Date of experience: January 22, 2018
Murray W. — Beddingtons Rep
over a year old

Hi Heather,
I am very sorry for this experience.
There is only one price file for our retail stores and website so the price should be identical unless we accidentally put the wrong price sticker on an item (which happens from time to time).
Please let me know if you would prefer a refund or credit for $ 10.00 plus HST and I will arrange right away.
Thank you for letting me know about this concern.
Best regards,
Murray

Mexico
1 review
0 helpful votes
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Great service and price!
January 22, 2018

The comforter was delivered rapidly and the quality is exceptional. I recommend buying from Beddingtons.

Date of experience: January 20, 2018
Murray W. — Beddingtons Rep
over a year old

That's great to hear Christian and we appreciate your kind comments.
Sincerely,
Murray

Canada
1 review
0 helpful votes
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Excellent product
January 20, 2018

Love my new wool duvet. Very quick delivery as well. Thank you Beddington's for making it hard to leave my bed in the morning lol

Date of experience: January 19, 2018
Murray W. — Beddingtons Rep
over a year old

Thank you Mathieu and we hope you enjoy your new wool duvet for many years to come!

Murray

Canada
1 review
2 helpful votes
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Order not fulfilled
January 19, 2018

Beddington's charged me in full for an order they could not fulfill. It was not until a month later when I followed up with them that they told me they couldn't get stock and were cancelling the order and giving a refund. 1) They should not charge me until they can fulfill or they should be refunding plus interest. 2) I shouldn't have had to follow up before being contacted. 3) They should have made a customer service gesture as an apology. This was my first and last order with the company.

Date of experience: January 19, 2018
Murray W. — Beddingtons Rep
over a year old

Hi Shauna,

I was not aware that your order was not fulfilled as you decribe above.
It is one thing to not ship an order but another altogether to charge your card for the full purchase and then not advise you right away of the delay.
I agree that this is very poor customer service on my part.
I want to confirm that your PayPal account was credited with the full amount that was charged to your account originally.

As a very small gesture, if you have any interest in placing an order with Beddingtons.com, I would be happy to provide you with a (one time) coupon code to receive 25% off your next order.
More important is that I apologize for the poor service that you received from our company... it is never our intent!

Sincerely,

Murray
1-888-233-0808

Canada
1 review
0 helpful votes
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Beddingtons order online
January 20, 2018

Item just as described and fast delivery! Thanks Beddingtons for being my reliable, go to site for linens and sheets.

Date of experience: January 19, 2018
Murray W. — Beddingtons Rep
over a year old

Great to hear Carol and thank you for your kind comments!
Sincerely,
Murray

Canada
1 review
0 helpful votes
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Great Service Great Product
January 20, 2018

Easy to order, product as advertised, quick delivery
Very happy with duvet! We always shop at Beddingtons

Than you

Date of experience: January 19, 2018
Murray W. — Beddingtons Rep
over a year old

Thank you Christopher, very nice to receive your kind comments.
Sincerely,
Murray

Canada
1 review
0 helpful votes
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I ordered curtains in November and still have not received them. They said it would have taken 3 business days and it is now mid January.

Date of experience: January 19, 2018
Murray W. — Beddingtons Rep
over a year old

Hi Melissa,
This is very poor communication on my part. Very sorry for the long delay and when I spoke to our customer service desk, they advised that the panels were sold out and I did not reach out to let you know.
I agree with your rating and will certainly try to do better in the future. We will cancel your order and return all money paid back onto your PayPal account.
Sincerely,
Murray
1-888-233-0808

Canada
1 review
0 helpful votes
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Douve set
January 20, 2018

Great product, fast delivery. Fits perfectly twin size bed and it makes great addition to the teenage room

Date of experience: January 19, 2018
Murray W. — Beddingtons Rep
over a year old

Thank you Marijana, it is very nice to receive your kind comments.
Sincerely,
Murray

Canada
1 review
0 helpful votes
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Lost customer
January 19, 2018

I placed an online order Dec. 2,2017 for pickup at the Beaches store.

My order still hadn't arrived by Dec. 20th and part of the order never arrived and I had to cancel it in Jan.
I will never place an online order with beddinton's again!

Date of experience: January 19, 2018
Murray W. — Beddingtons Rep
over a year old

Hi Karan,
Thank you for your feedback and I'm very sorry for the delay shipping your order.
I just want to confirm that I have cancelled the entire order and processed a full refund to your PayPal account.
SIncerely,
Murray
1-888-233-0808

From the business

Welcome to Beddington's Bed and Bath and Oxford Mills Home Fashion Factory Outlet. We are dedicated to becoming your Online Linen Specialists by building a war


beddingtons.com
Stittsville, ON, Canada