Beauty of NewYorkReviews 41

I wish I could give 0 stars. I used to order from them a lot because they have the Seda conditioner that my entire family uses, but that is no longer. They have the worst customer service of any company I have purchased from. There was an issue with the delivery of my order for the first time ever and their people were incredibly unhelpful. They gave UPS some bogus phone number that does not and has never belonged to me, never followed up with me and when I contacted them, they told me the case was closed because UPS could not get in touch with. I asked for their number so I can contact them and try to see where the problem was and how we could resolve it and they sent a one liner email to contact UPS. Doing business with them is not worth it.

I order hair from this company that I they stated they shipped but I never received. They then go on to say that they will forward you tracking information, which I never received. I paid 34.99 for hair that was never shipped and the refund they gave me was 18.50. When I called back they stated that it was a restocking fee. What do you need to restock when you never shipped the product? Do not shop here. BAD customer service and just plain stealing consumers money!

The website is nice and friendly, good prices, purchased over 50.00 of products thinking i was getting free shipping for anything over 49.99, all of sudden its now 59.99, called customer service, both the rep and the supervisor were very nasty, and unwilling to help in the least, why would i pay 15.00 for shipping when i could have a gotten a product for less. Didnt seem to care that they would know longer get my business as i was an existing customer, and had shopped with them many times before. Just bad business!

On September 10th I received this in an OP27 which is a 1b that ombre to a 27 ( I buy this color all the time). What I received was a number 4 that went into a number 27. I called about this issue on September 20th, and spoke to a lady that agreed that the website did appear to be a 1B / 27 color. She asked me to email photos and I did. I followed up a couple of days later via email, but got no response. I called on October 21st, spoke to Marco who denied that I ever called, and that they never received an email from me. I resent the email, and he automatically stated that what I received showed on the site, and he don't know why the lady told me it wasnt, because she was wrong.
They will not backup each other or support their customers satisfaction. He told me I can send it back at my expense and I will be charged a 20% restocking fee. For a 8.99 ponytail? I don't think so! The right thing to do would have been to refund me back my money (or store credit) and retained me as a customer for the hundreds of dollars I would have continued to spend, instead of losing me for $8.99.
As a first-time customer, I will NEVER shop here again. Customer service is everything to me and I spent a lot of money here! So just beware, if you have an issue that it will not be resolved in your favor... even if you are not at fault.

For a first-time customer, my order was never confirmed.
After waiting 5 days for confirmation I emailed support to be told my order was cancelled!
So if I didn't enquire, I'd have never known.
Now from since 3 days ago they've not sent me not cancellation information with the amount so that my bank could return the monies to my account.
I want my money.
NO PRODUCT, NO PROPER DIALOGUE AND THEY'RE NOT RETURNING MY MONEY.
I WORK VERY HARD AND IF YOU HAVE A PROBLEM WITH MY ORDER AND I'M REFUSED, I EXPECT TO GET BACK MY MONEY,
I'm highly disgusted and disrespected.

I ordered 3 wigs. Two were the wrong color
BNY insisted the error was mine but I am certain of what I ordered. They must have substituted these for out of stock items.
When I complained, I was told I could return the wrong wigs, but was NOT ADVISED in advance that they would charge a 20% restocking fee
So I spent over $6 in shipping back the wigs sent in error and lost another $7.20 in restocking.
When I called to complain, the management was implacable
I wrote a negative review and when I tried to submit it, I kept getting messages like "are you sure you want to submit a negative review?"
No matter how many times I tried, my entry was rejected due to "wrong password" "didn't check Captcha " or some other nonsense.
When I applied to reset my password, the entire screen was "lost" so I am writing this again.

I purchased some hair products from this website and never got it. Called the Post Office to see what happened, they said that the company did not write the complete address, so they sent it back to BONY. I tried to call them many times. Phone does not get answered. EVER! Wrote them. It took them daaaaays before someone got back to me. And get this. THEY LIED AND LIED, saying that I gave the wrong address. Then they tried making up another excuse. TOTAL lies. And without consulting me, just kept my package and said WE REFUNDED YOU YOUR MONEY. I was left without products after waiting for two or three weeks not knowing what happened to them. WILL NEVER SHOP FRLM THEM AGAIN.

I love this online site because I was able to order a hard to find color for an item my mom wanted. Order arrived in good condition. Everybody was happy.