Blue Cross/Blue Shield

I was notified by mail on April 6th that my prescription drug cost were increasing on April 2nd. The increase was over 2000% for out of pocket cost. BCBS retiered the prescription into a "you can't have it anymore" price category. This after years of them receiving over $800 a month in premiums. This is the second time an essential prescription has been taken away. They care about their shareholders not your well-being. What a scam!

Before my mother made her first payment, they raised her premium from $27.00 per month to $51.00. And her prescription drug costs skyrocketed from $46.00 to $550.00. Blue Cross Blue Shield lied to my mom to coerce her into signing up. They called her home a hundred times. She is on a life-saving drug but they don't care. They price gouge sick seniors. Do not buy a drug plan from them. It is a scam.

My phones receive multiple calls nearly every day from HCSC "agents". The "general" phone number for HCSC is *******000. When you call them, it goes directly into Blue Cross Blue Shield member services with no way to reach HCSC. If you want to reach anyone within HCSC, call *******378 (option 3 for Agent) to request removal from their phone list.

If you require anything other than a physical be prepared to pay out of pocket. From rxs to services. They cover a whopping $5 off short term inhalers. For us paying 650. A month. And 4000. For our deductible. They refused to cover 3 long term inhalers even after speaking directly to my husband's physician.

Move on to another carrier. They are no help, constantly bothering you with nonsense regarding prescriptions, no doctors. The concierge team is a joke! They do nothing but file complaints that never get resolved. So sorry I went with them!

As soon as i can i am cancelling my companys medical insurance with BlueCross and going elsewhere. I have been with BlueCross for over twenty five years. But the decline in quality, product and customer service has sunk so low i can no longer tolerate them.

My daughter is dying from drug addiction. Put her in rehab, just for them to kick her out in a week saying outpatient should be fine. She's down to less than 80 pounds and was running away constantly. I appealed, they charged me 3000 dollars for the days that I was appealing, kept her one more week and kicked her out. Tried getting her into another place, The BCBS caseworker, Saba told me that one in arkansas was covered. I had her transported from JDC there, just to be called the next day saying that she was denied because she didn't have an arkansas caseworker. Seems Saba doesn't know anything about how this works. Maybe train her better. My child is dying.

I will start off by saying if I could give ZERO stars, I would. BC/BS has terrible customer service... Today, I spent 40 minutes on the phone just to ask a routine question about my vision benefits...After going through an extensive phone tree, I finally got a LIVE representative on the phone. I asked her a question about my vision insurance. She then said that she had to transfer me to another line & transferred me to the Vision Line - this phone, by the way was not* listed anywhere on my insurance card. So after being transferred, I got another phone tree and explained that I wanted "Benefits" information. Then I am asked if I am calling from a mobile phone or land-line, so I hit option #1 for mobile phone - after that, I got a message saying that they were texting me a Link for the 'chat line"... I hung up, and never got the Link! I looked online, and found the Vision phone number & called back. This time I got an automated message saying that they are having technical difficulties, so "thank you and good-bye"... Ok, that's 40 minutes of my life I will never get back and also I never to speak to anyone either! BC/BS - please hire some LIVE representatives to man you phone lines- VERY SAD, that a member is unable to speak to anyone and has to sit on hold for 40 minutes, and get zero information - You can do better!

This is by far the worst coverage from health insurance that I've ever had! They deny medications that I have been using for years under other carriers without a problem. They refuse to replace my five year old CPAP machine because they say I don't need it because my apnea isn't severe enough. How can they determine that without knowing me nor my doctor? And why is that their decision? The customer service is awful. You have to wait for a half hour or more to speak to someone and then they give you attitude. I am a few years from retiring and I wouldn't buy this carrier if my life depended on it. I am so disgusted and feel uncared for. I am terrified of the thought of future health issues that BC/BC won't cover.

Bonnie Sheridan extained $7,500 out of pocket expenses from an accident in Play Del Carmen Mex on June 28,2023. We filed for reimbursements on Aug 1,2023. To date no response from BCBS even thought I have called repeatedly and giving no real reason why no payment has been made. I have talked to several CS Reps, whom I could name but won't here, and was told they would call be back but have not. If you are thinking about changing to BCBS...DON'T. They are a scam and will not reimburse. Customer service reps are not trained and give false information. BEWARE!

You call the number on your card. You get as far as giving your number. Then the IVR tells you to please hold and stay on the line for a quick survey after the call. Then it hangs up. I finally go through another number, same thing, hang up after the IVR asks to stay on the line. 3rd number, finally get someone and I explained what the call is for, instantly put into the IVR again but somehow I get another person. They end up giving another number but proceed to transfer to it first. And once again, the hang up process. I call the number and of course the hang up. BCBS needs to get their crap fixed in the IVR and the actual customer service reps. Pathetic company and all these bad reviews, not even one good or partial review. Unfortunately, I don't have another choice with the company I work for.

I paid a specialist out of pocket after fleeing my abusive marriage. I begged BCBS to update my address but they refused UNTIL I filed a report with the BBB. However, they cut a check for reimbursement and MADE IT OUT TO MY ABUSER. That's right. Victoria Knight and Christopher Sollena took my money and mailed it to my abuser. I have filed multiple grievances to get the issue resolved but Victoria and Christopher are certain it is my fault they refused to update my address (and admitted that BCBS is so sexist they only mail checks to the husbands). If you are a woman, get your health insurance anywhere else.

The WORST insurance company to work with. They do not inform you of any changes, no mail, no email, nothing. They are extremely unhelpful and do not stand behind anything they say. I will be cancelling all insurance through this company today.

I am currently in a class action lawsuit for the last 3 years. BCBS price gouged me for 10 years and caused tremendous stress and financial strain on me and my family. It has been decided BCBS was price gouging but I will only be reimbursed a fraction and this is unacceptable. My quest now will be to inform every person; business owners, companies of their greed, corruption and incompetence. I will complete every survey and review possible If BCBS wants to stop me from informing the public for the next 20 years I suggest they reimburse me and make it right. Robert Pinter

9/22/23 the number i called: *******500

I'm just here to write a complain about michelle. She was rude,didn't let me speak and acted like i was in the wrong. I was already in so much stress and she kept telling me that she "can't go back and fourth" just because i called them like 4 times. I'm not calling you guys because i think it's fun and i want to waste your time, i needed help with a bill and i didn't understand much, there wasn't any reason for Michelle to treat me like i was her child … She needs to go in training and learn how to deal with customers. I wasn't rude to her at all i just wanted some help.

AS someone who works in the healthcare industry, prior authorizations and insurance connect is very important. BCBS is the ONLY insurance company that I have MAJOR problems with. I constantly get transferred after being on hold for 25 min to 5 different reps who then tell me they can find the member in the system at all. It takes me all day to do an auth that would normally take minutes with other insurance companies. It is so frustrating not getting anywhere with my BCBS patients. There's multiple phone numbers, multiple transfers and then they end up disconnecting the call after all of the information has been given 5 times to 5 different reps. Something has to be done with this. There should be 1 number for BCBS insurance. This is insane. Being told the member doesn't exist while looking at they're plan which says eligible is mind boggling. PLEASE SOMEONE DO SOMETHING ABOUT THIS ISSUE. I CANT BE THE ONLY ONE WHO SEE THIS

This insurance company will find any and every way to kick out paying for anything. Be careful, they said "anything,.I Repeat, ANYTHING that punctures the skin is considered surgery"-- I went to a Dr. That does colorectal exams and that was billed under code that was once a routine exam, AND is NOW considered a surgery.
Also, Every time I get bills from Blue Cross of FEP blue the employees are difficult to deal with. HORRIBLE COMPANY W Even more disgusting rude, obnoxious employees. And don't even get me started on their ridiculous Nurse Help line. That doesn't help with anything, Their default is GO STRAIGHT TO THE ER!

Norfolk foot and ankle group charged my insurance for a l4361 walking boot, ots (short boot) $380 after insurance pays their part- they want me to pay $64 for what they wont cover. This boot all day long can be found on the web $35-$45. I call #bluecrossblueshield federal to say why should i get stuck for paying for this boot when you were overcharged by norfolk foot and ankle group! Never again will i buy any medical product before researching it! Dont get douped yall when this place says your insurance covers it and then they go to charge them so high for it and you still pay for it in the end plus some!

BCBS "snuck" in huge charges for out patient procedures in 2023. 30% of charges are now paid by the policy holder. Many procedures such as hip replacements are now done as outpatients these days. This can result in MANY THOUSANDS of dollars plus $150.00 per day be paid by the policy holder. They also have other possible changes in their policies that I had not noted in the past.