Bathtubs PlusReviews 23

Look at all the reviews here - identical issue. They give better shipping dates than their competitors at higher prices, then they deliver everything much later than claimed, in many cases, later than their less expensive competitors. I complained and asked for the $82.00 difference back when my product didn't even ship by the time the arrival date had arrived - they conveniently went dark and won't respond. CAVEAT EMPTOR - stay away - it's a scam site.

I wish I could put zero stars. We ordered a bathtub from this company, they claimed the item was in stock but it still took over a month to receive the item. When it came in it was damaged, they were responsive at this time and scheduled to have the freight company pick the tub back up and claimed I would receive a refund since I did not have time to wait for another tub to be delivered. I waited a week for the refund, thinking they would give it to me once the tub was returned. After no refund was seen I called and left them a message (you will never talk to anyone in person with this company) I then emailed them and they said they would process the refund right away. This was three weeks ago. I have left numerous voice mails and sent about 10 emails asking about my refund and have received no response. I even warned them that if they did not respond to my last email I would get my credit card company involved and have them get my money back for me and start writing bad reviews. So here we are, they did not respond so I am just stating what kind of company they are. I would not recommend using this company for anything. I honestly don't know how they are in business with customer service as horrible as theirs.

On 2-20-2017 I ordered 3 shower tub fixtures for a remodeling project. The pricing on what I wanted, according to the website was 35% less than other vendors. However, as of the date of this review, 2 emails and 3 phone calls later, I have yet to receive my merchandise. They have not answered my correspondence or made any effort to contact me. My advice to EVERYONE is to stay away from BathtubsPlus.com