Baseball Express

Where do I begin? Like all the others I waited on my order - I checked the status and it said Backordered. News to me! It let me place the order and I didn't receive any notification of a delay. I called - or tried to, but there were ALWAYS 52 calls in front of me. Finally I put it on speaker and after 72 minutes a rep answered. She appeared to be competent and said it was not Backordered and the problem was a different shipping/billing address. That's never been a problem with all the other companies I order from but whatever. She offered to waive shipping and overnight it. Problem solved, right? WRONG! Status changed to "in wharehouse" and stayed that way. I called and after 49 minutes a rep answered. He couldn't tell what problem was and could have cared less. Told me a supervisor would have to call me back in the morning - because at 4:45 all depts were closed. I expressed my doubt that anyone would call me back and his answer was "they might, they might not". How is this place still in business? Please spread the word, DO NOT USE THEM!

Purchased a wooden bat in Sept 2014 and the bat cracked
Purchased 2 more bats in March 2015 and both bats cracked
Son purchased a bat May 2015 and 2nd used bat cracked
Contacted company to complaint and after waiting on hold for over a hr and a half was told that their company doesn't offer warranty I asked for a future discount and was told that they don't give discount... my advise to all don't purchase anything with this company they're a RIP OFF!
SO DISAPPOINTED!

If I could, I would give baseballexpress.com a 0 rating. I ordered a bat and an Under Armour shirt. Only the bat arrived, even though I was charged for both. I called their Customer Service number. Their message says they are "experiencing computer issues". I sat on hold for over an hour before hanging up. Next day sat on hold for over 2 hours before hanging up. Next day sat on hold for 3 hours before hanging up. I never got to the top of the hold que. I also sent 3 emails - never got a response. I finally ended up calling VISA and filing a credit card charge dispute for the cost of the shirt. There are better, easier places to order baseball stuff. Baseball Express is a sham.

I ordered a bat for my son on March 28. On April 2 we received the package. Wow, I thought. That's a pretty good response, even despite the fact that their website says that because of a new computer system, processing could be delayed. But, this wasjust the beginning. They delivered the wrong bat. As a matter of fact, shipping invoice was addressed to a guy in Maryland. I live in Indiana. On April 3, I emailed customer service. I still haven't gotten a reply (It's April 16 as I write this). So I also call, on April 3. Automated system says there are 63 people ahead of me. Three hours and 8 minutes later (Yes, 3:08) I finally speak to a human. Of course she is sorry. They'll will send me an email with a RA label and they will expedite my order to get the right bat sent out. On April 5, i emailed customer service again to complain about the 3:08 wait time, still no reply from them as of this posting. Receive RA label in email on Monday, April 6. I return the wrong bat. On April 9, I still don't have a bat. So I call again. Guess what? On hold for two hours. I'm then told that there was a human error and my order didn't get processed through. I'm livid. Spoke to a supervisor. He said that they would expedite order (basically meaning that it would overnight shipped), and that I should have the bat by the end of the next week (April 16 or 17, almost three weeks after initial order). I say hell no, I want the bat now, or no order. I ended up getting the bat delivered on Tuesday April 14. What ever new system they have in place is not working. And why put it in place during the busiest time of the year for baseball purchases. Absolutely horrible company. I'll never do business with them again. You shouldn't either.

I am utterly discussed with this company and its ‘Customer Service'. I have been hold for 55 minutes just to ask a question about an order that might or might not ship on the 13th. Today is the 1st – I STILL HAVE NOT RECEIVED THE ORDER! Today I have spent over ten minutes now on the phone with Customer Service and the phone is just ringing and ringing…. What a joke. I will NEVER use this company again. I will post as much bad publicity about this company and how it treats its customers as I possibly can within the guidelines of the law. My name is Gary Farr and I am fed up!

Please share this scam with everyone. I have posted on multiple sights and social media outlets. If you ordered uniforms and needed to go somewhere else because the season started and they wont return your money... FILE A LAWSUIT FOR FALSE ADVERTISEMENT. We ordrerd a month ago and it is still in the warehouse told them we are canceling because we had to go elsewhere since the season has already started. WE WERE TOLD NO REFUND. You are holding my credit card hostage but wont send my sh*t? Are you serious. I hope the authorities are involved one way or another. My bank is blocking all charges from this company. Please blast them all over every chance you get. It is not fair for them to keep falsely advertising 3-4 day delays when its months.

I ordered catchers gear for my son on March 17,2015. The item was in stock when I ordered it. The email I received stated that the item would ship in 3-4 days. I attempted to call the customer service number on 3/24/15 to check on status of my order because it still said "in processing" when I checked the status of my order online. The customer service number does NOT work! Then I attempted to email Baseball express, following their website instruction; which states that it could take 48-72 hrs to receive a response. I even received an email with a ticket number verifying they had received my email. It has now been 72 hrs and I have not received an email from them. I called the other number on their contact us page and waited for 40 min to finally be able to speak to someone. I was told that the item I had purchased was now on back order and that even though it was in stock when I purchased it, they had already shipped my paid for item to someone else. There was no new purchase order for the item I had already paid for ( they already charged my card for an item they did not have to send me). Now I'm being told that it could be a month or so before I receive my item. The man on the other line was very nice but had very lame excuses as to why the company did not have a working customer service number, why I never received an email back, or why the item I purchased "in stock" was no longer in stock. I'm very upset and will not recommend Baseball express to anyone. As a matter of fact, I will discourage anyone from ever purchasing from them.

On 03/05/2015 03:20:51 I ordered a baseball bat online from www.baseballexpress.com. The amount $299.00 came with a free 2 Day Express Shipping which was what I wanted as I needed the bat as of Friday 3/13/15. As of today Saturday March 14 I have no idea the status of my order. It has now been 9 days since my order was made. I tried to call the 1-800 number customer service number on website and it comes back to an out of service cell phone. I tried again later in the week and the phone just rings and rings. I then tried another number *******000 on site and this just rings. Not a single phone number works. Then when it does ring, nobody answers. Still have no idea about the status of my order if it has shipped, where it is. I sent two complaint emails and got no service. I also put in a complaint into paypal about this issue. I have also noticed similar complaints to this online. I have concerns that this business might be having troubles or going out of business. I would like my money back as I have already had to buy another bat because this bat never came.

Unbelievable poor experience. Ordered baseball cleats for my son on Feb. 22nd. Received an immediate response thanking me for my order. As of March 2nd, no notice of shipping. Attempted to contact them. IMPOSSIBLE. Either busy signal or 50-60 people ahead of me in the queue. Sent their customer service email on March 2nd saying "cancel my order, i found another website that took my order & shipped out the cleats same day. They sent a "robo" response "thank you for your email, a rep has been assigned to reply." Well today, March 13th, i received notice they have shipped me my cleats. Guess what i would like to tell them what to do with their cleats!