Baseball Express

This online store sucks! I ordered a bat and after payment was taken and a confirmation that my item was being shipped was sent to me - this company cancelled my order with no explanation. Also I got the notice that the order was cancelled a week later. My son was expecting the bat we ordered for a tournament and when it didn't show up he was devestated. The cancellation email gave no reason why it was cancelled- but when i called in the employee who took my call gave me a bunch of made up reasons like 'you must not have filled in your address correctly, or you didn't fill in your credit card number correctly' etc. When I reminded him that since my card was actually charged and then refunded, that could not possibly be the reason why, he replied - oh yeah - looks like we ran out. Now this bat is completely out of stock and I can't find it anywhere- which wouldn't have been the case if I'd been given notice right away. This company is LAME!

This company is deceptive and does not try to create a positive customer experience. They use deceptive marketing techniques and try to mislead customers. I talked to a manager named "Chuck", after his rep was rude on the phone because I thought that they would want to know about a customer being treated rudely but turns out disrespecting customers is something they promote, and Chuck was not helpful at all. Their website says there is a discount on the item and it will be in stock soon but they will not honor the discount because it is not in stock and may not be coming back in stock even though the items says the discount applies and the item says its coming back in stock soon. I read reviews after the incident and wish i would have looked into the company more before purchasing here in the past. STAY AWAY, if you want a company that will treat you better, try $#*!s, or Academy

I have been purchasing from this website my entire life for different things. Recently in February I ordered a pullover (which I had done several times in the past) to this day, July 13th 2016, I have still not received it. Also, in May I ordered several pullovers to find out today, July 13th, 2016, that I have to re-order them to even change my address on the shipping... Which if I would've thought in February or May that "ships in 11 days" & "back ordered 2-3weeks" really meant, never. I would've never ordered it to begin with... It really is an unfortunate situation, for a 15yr customer...

We ordered a replacement bat mid season for a cracked bat that we shipped off to Demarini. I placed the order by Internet and then called their customer service to verify. They were great! The girl helping me confirmed that they had 15 in stock, verified my order, set it up to ship that day and we had the new bat in hand less than 24 hours later. This was a $400 dollar bat at Academy that we got for $189. Will def use this company again!

Ordene un Wood bat en Diciembre 26 de 2015 y decian que estaba en backorder para Enero 2016 llamamos en Enero 3 veces y decian que todavia no le ha llegado y ahora el 20 de Febrero hable con customers services y me dicen que no me pueden ayudar que ese no es problema de ellos. Y le pregunte el nombre a la persona y me dijo que no podia.le pregunte si hay algun manager que me pueda ayudar y me dijo que no hay disponible... bad customers service

I ordered two "Clearance" Baseball Bats for my son. One, for the upcoming Little League Season, the other (Big Barrel) for his subsequent Travel Ball Team. I always order well in advance of the season in the event of unforeseen hiccups or problems. However, the forthcoming problems associated with this online purchase, I had no idea. To get to the chase, three weeks later, nothing arrives. I initially begin sending email after email over a period of a week, due to no reply. Finally, began calling and after being placed on hold for 35 minutes (sitting in my office with the door shut with clients lined up outside getting frustrated as they can only consume so much coffee and donuts), finally, the voice of a disgruntled Baseball Express (aka: Team Express representative) answers the phone. Who cares, I wanted my boys bat I had promised would be coming. I politely (although difficult) explained to the employee of the dilemma and requested immediate shipment. The Baseball Express employee finally confessed that the two items I had ordered were on back order, however, if I could just give him another week, would promise to expedite shipment. I then asked, since when are "clearance" items on backorder? He explained that these bats were part of a former purchase order, sent to the supplier which had not yet been filled. I thought this sketchy, but made sense (I guess when you have to make excuse after excuse each day, you eventually develop a playlist of which ones are the most successful). Needless to say, TWO WEEK later, no bat. I AGAIN make numerous attempts to contact Baseball Express, finally get thought and reach a lady this time. To her credit, she apologizes all over the place, however alerts me these bats have long since been sold and will process an immediate refund (in other words I had been lied to by the gent two weeks ago). I "politely" explained this was not good enough and asked to speak with a manager. No dice. This led to demanding, and finally not being able to even get a name of the manager from her. I informed her that when she has a problem with her paycheck, who does she talk to about this? - THIS is the person I want to talk to. After going through this cat-and-mouse carousel for 20 good minutes, she said there was nothing she could do. I explained that she could absolutely help, she could replace the 2015 clearance bats which I had purchased that were either never available or long out-of-stock with their 2016 counterparts. She seemed to become nervous and again stated she would refund my purchase. Finally, I advised her that I had a good friend in the San Antonio area who just happens to work for KSAT, and does news pieces on disreputable companies/businesses in the community; and would be calling in a favor in this particular manner. FINALLY, she puts a manager on the phone who is all sugar-and-spice. At this point, I do not want to hear it. The manager offers to give me a 20% discount on the advertised cost of the 2016 bats I suggested for replacement. I explained after the drill I have been put through, not good enough and wanted the same deal, for the 2016 bats. He finally agreed. A week later, the 2016 Easton Mako XL -10 arrived, however instead of receiving the 2016 Combat Maxum MAXSL210 -10 Big Barrel, I instead received a Combat B4 Portent PG4SL108 -10 Big Barrel (nice bat, but 1/2 the cost of the Combat Maxum MAXSL210 I had anticipated receiving). Anyhow, I was so relieved to finally end this nightmare, I called it a day. I did however visit another online sporting goods vendor to purchase the Combat Maxum MAXSL210 I had initially promised my son which arrived in three business days (he can use the Combat B4 Portent PG4SL108 as a backup or practice/cage bat). Unless you are buying off the rack from these folks, steer clear of Baseball Express (aka: Team Express) as it appears they are going out-of-business from their business practices, or do not have the capital to expand to meet the demand.

Purchased a Baseball and glove for my son's Birthday from BASEBALL EXPRESS. After having difficulty on the on line system I had been trying since noon. The rep Tanisha (I think) assured me that it would be shipped out on Tuesday. I explained it was important and she said when she got off the phone she would go and make sure it got on the truck since it was a little after 1pm. Well it is Friday and they never even shipped it? I asked if I can go get it and they refused. Manager Chuck refused at the warehouse. He explained how very different our parenting skills are and this would not be a problem for his kid- not getting a gift from his parents and all. When I asked for his manager - she's not in. I can leave a message.
Wow! So now my son's bat will not arrive for his birthday. They are there and near Eisenhower and won't let me pick it up. They won't deliver to the store. There is nothing they can do for me? Wonderful Service right?
From the Customer Service rep to the managers, they have an attitude of I am the baseball expert and your feelings do not matter. HORRIBLE heartless place

ABSOLUTELY HORRIBLE EXPERIENCE MAKING PURCHASE WITH THIS COMPANY, BASEBALL EXPRESS!

08-14-15 FOUR ITEMS PURCHASE VIA WEBSITE, no items labeled on back order
-This was placed for my kids to have their items in time for the start of baseball season

Hence:
08-25-15 contact customer service, when no emails for delivery, no items received and no charges on credit card. I was told computer malfunction and purchase not pushed through. The items were immediately being pushed through the system.

08-26-15 did not receive email and called back. I was told two items shipped while two items now on back order and selected two different items for replacement. Those items would be over night shipment.

08-31-15 receive two of four items, so called customer service and told that the two items were never sent out. An email would be sent to warehouse to get the two remaining items out for over night delivery.

REALLY!

Way to go, good job Baseball Express!

Worst online shopping and customer service... do not waste your time or money with this company. We ordered multiple items and have received only one item. Everything was available at the time of order. They cancelled parts of the order, have not refunded our money or responded to any correspondence. Finally spoke to customer service, worst experience... only stated we ordered out of stock items and has to talk to accounting for our refund

Ordered Nike Trouts in January 2015, did not receive shoes till 3rd week of May. Although not Baseball Expresses fault, but front spike ripped off of cleat within two weeks. These cleats were $140.00. Customer service was horrible. Could not give answer for delay in shipping. I even received an email to rate/review my product a month before I received my shoes? Had to wait on hold for over two hours just to talk to customer service that didn't care. I have ordered many products from Baseball Express but that will be the last.

I am suprised by all of the bad reviews here. I have ordered 3 items from baseball express, they have great clearance sales and have never had issues with the products. However, I just ordered some cleats for my son who needed them in a hurry. My only complaint is 2 day means 4 day. Next day means 3 day. I ordered the cleats for 2 day delivery and it took 5 business days to get to me. I did call their customer service, took maybe 20 minutes, they were apologetic and refunded my postage. I will use them again.

So after a week I finally find out that any order made from the state of Florida has been automatically cancelled! Apparently their was a lot of fraud charges? I actually waited the 52 min to speak to a customer service person who was trying to be helpful and gave me his team express email address last week. At first I ordered some catchers gear that was said to be available. It wasn't, I had paid extra for 2 day shipping, he was able to refund my shipping which was fine then told me that the item was back ordered. I was still okay with receiving it late. So after about 20 minutes i get an email stating that I was refunded my shipping and then 5 min later that my order was cancelled. So I emailed him back and gave him my number and he said he would call to let me know what was going on. At that moment I was satisfied with the effort for sure. It was a lot easier than trying to wait on hold for an hour to get through when a simple email was all that was needed. So I missed the call, at least he tried. So I emailed him back, this was Thursday of last week and finally today still no email back from him? I decided to wait on hold since their was only 30 callers in front of me and spoke to a women who confirmed that my order was indeed cancelled. So after a week, no money refunded yet, its still on hold from my bank and no gear. I need to order some for my son but kind of need that $278 to do so. Thanks for nothing... apparently she did tell me that anyone trying to order anything from florida will get their order cancelled as soon as you pay for it. Then wait 5 business days to get it refunded even though you can't order it anyways. Maybe if you are having issues with this, have something on your website that explains whats going on! But noooooo, lets let these people complete their order and be screwed! Also apparently most of what you see online doesn't reflect what is actually on hand so do yourself a favor and don't order. If you do you like me may be writing a review for the first time ever!

These total LOSERS are what give ecommerce a bad name. I gave them two tries and both times they took my money and sent an email that the transaction was cancelled due to the item being out of stock. I called and got an automated response telling me that there were 35 callers ahead of me hoping that I would just hang up. The email to their customer service also replied with an automated reply stating that someone would get back to me in 7-10 days. I received my refund 15 days later. TOTAL SCAMMERS!