BareNecessities

Question 1

Question

How to add my Delivery Instructions on my orders

Tracy F. · Answer

You can send us an email to [email protected] with delivery instructions for your order and we will make every effort to relay those instructions to the specific carrier who will be delivering your parcel. If you need any further assistance, feel free to visit our Contact Us page at www.barenecessities.com/feedback for answers to Frequently Asked Questions, or call us at 1-877-728-9272 at your convenience. We look forward to having the pleasure of assisting you in the near future!

Question 2

Question

A customer service phone #

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Tracy F. · Answer

Our Customer Service Phone # is 1-877-728-9272. You can reach a representative any time from Monday through Wednesday 8:30 am until 10:00 pm EST and Thursday through Saturday 8:30 am until 6:00 pm. We look forward to assisting you!

Question 3

Question

Are their bras legit or knock offs? I felt that the quality was not the same

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Tracy F. · Answer

All of the products sold on Bare Necessities are direct from the manufacturer. Every single item we sell is legitimate and we do not ever sell knock-offs of any kind. Occasionally there are differences in product quality when a particular manufacturer makes modifications to the product specifications, but that would be due to the production of the garment, and not be attributed to purchasing from this reputable site. We are the largest online retailer of intimate apparel, and take great pride in consistently offering high-quality merchandise to our customers at an excellent value while providing superior customer service in each and every transaction. We hope to have the pleasure of assisting you with your intimate apparel needs in the near future!

Question 4

Question

Why is every review a complaint about the wrong size item, or wrong item? It's consistent...

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SARAH R. · Answer

My only issue was the sizing, which even though it's not there fault, they have been amazing to work with. I will continue to order with them. Products are excellent quality, beautiful and comfortable. My size isn't available in a lot of places, but the ones where it is the bras have been horrible. One has scratchy material, another gives me headaches due to stress on my shoulders from the design.

Question 5

Question

hi! I found awesome items on here but scared from the reviews that it won't come out right or have problems returning them. Not sure if its worth it to order or not!?any ideas

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Patricia V. · Answer

I think we are all spoiled by Amazon's shipping and returns. Bare Necessities return process is not that bad, it's just not Amazon. (which of course Amazon does have the best shipping and return process I've ever seen!)

Question 6

Question

they shipped me the wrong item and then tells me they will wave the return shipping of $6.95 what kind of business is this very bad customer service.

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SARAH R. · Answer

Send them an online message through their site. Ther customer service is amazing.

Question 7

Question

Are the brand named items such as Calvin klein on the website genuine items?

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SARAH R. · Answer

From my experience, they are website genuine items. This is based on the tags and also the fact that most brands like Calvin klein don't make items in my size. I will continue to order from them.

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