Balsam Hill BrandsReviews 25

Three weeks before Christmas, I have spent over an hour and a half on the phone today trying to get information on my multiple packages. The employees do not speak or understand good enough English to understand my problem. When we finally communicate, they do not answer the question and take no responsibility which ultimately defeats the purpose of "customer service." While this store is not the least expensive, the time and money wasted makes it the most expensive... better to pay more up front and not waste time.

Beautiful trees, but HORRIBLE customer service. And, the bulbs go out way too soon. I have been waiting for YEARS replacement bulbs. I have been checking and I am on a list to be notified when the bulbs are in stock. Have not been in stock for all of these years. Since I've had the tree I've needed hundreds of new lights each year. I was only able to get bulbs twice. The second time they sent the bulbs they sent the Green base bulbs when I have the Denali tree--all white with clear bulbs. I ordered the white based bulbs. Now, three weeks ago I was told that the bulbs were in stock. I said I wanted to order as many as possible. I was told that I would have enough bulbs to redo the entire tree. Three weeks ago. I call today to check...NOT IN STOCK. DO NOT BUY THE DENALI TREES. The company should not continue to see the tree if it cannot provide replacement bulbs.