On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Badoo Reviews Summary
Badoo has a rating of 1.5 stars from 607 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Badoo most frequently mention fake profiles, credit card and phone number. Badoo ranks 505th among Social Network sites.
We monitor reviews for authenticity
After i paid them for super powers, i turned off the auto renew feature to make sure they didn't charge me again. Guess what? They charged me again anyway. Then, i tried to go to their website to demand my money back and guess what? No website. No i am disputing the charge with paypal. The female profiles on badoo are fake and the girls never respond.
Hi there!
Sorry to hear you've had a bad experience with us.
You can contact us on any of our customer support channels: either at
However, please note that Auto top-up refers to the automatic refill feature for credits; when you fall below 200 credits, you can select to automatically top up your balance. However, this is not related to your Super Powers subscription. Super Powers is a separate service and requires cancellation of the recurring subscription; instructions on how to do this were provided when you made the purchase.
Please drop us a message and we'll see what we can do!
We hope this helps!
You have to delete all the scammers one at a time. Get with the times. Let me delete visitors and viewed me scammers by the dozen. One at a time is awful. I'll probably just delete the app. Not user friendly.
Hi Teri!
We move fast at Badoo and are working hard to build the best way to meet new people. We think that these exciting changes are the first step on a journey to creating a game changing app.
Your feedback is very important and helps to guide us forward, so thank you. We will be sharing it around the company to improve Badoo in the future.
If you have any further feedback, don't hesitate to send us another message.
Badoo is been unfair to its followers by telling us to verify our accounts. I have tried 20 times but still telling me I was not approved. What the hell is going on? Are you guys trying to get rid of customers or what? Remember all those foolish gestures we using our own data
Hi Loczta!
The security of our users is our top priority and, to ensure we keep the community safe, we require users to verify their profile. Unfortunately, this process is mandatory and will need to be completed if you wish to continue using your profile.
We're sorry that you have experienced issues with the process. However, we'll be happy to go through this with you! Please send us a private message including the email address linked to your Badoo account and we'll look into it for you. You may contact us on Site Jabber or on any of our customer support channels (links in profile).
We look forward to hearing from you!
Have been using Badoo for years, i dont know why am block. Pls try and retify i and send me an email at *******@yahoo.com so ican meet up with my friends pls thanks for your understanding.
Hi there!
According to our records, the profile linked to your email address hasn't been blocked, you only need to photo verify it: to ensure we keep the community safe, we require users to verify their profile.
If you are not able to verify your profile with a photo due to not having a working camera on your phone/computer, we recommend that you borrow a device with a camera from a friend or visit an internet cafe. This process will only need to be completed once.
I'll get in touch with you via email straight away.
Thank you for using Badoo!
I have been using Badoo for some years and while I stopped for sometime, I couldn't gain access to my account (*******@gmail.com). A few months after I eventually reclaimed my account from the hackers. A certain person has hijacked my account claiming to be Dr. Rob, a white man. However, I notified the Customer Service team that my account was compromised by an unknown person and my account was eventually restored. As a matter of fact, my phone was stolen during this period. The access to my account was through my stolen phone. I eventually regained the phone back through
The police. I noticed I couldn't verify my profile with a picture as it had been in processing status for over 3 months - I promptly emailed Customer Service about these and a customer service staff named Dominic blocked my account. (Apparently, he said I violated the terms and conditions of the usage and community guidelines based on my previous profile, which I didn't, the illegal person who accessed and hacked into my account). I have also attached evidence of police report documenting recovery of my phone from the stealer and access to my personal data via the theft.
I tried to explain to the Dominic that it wasn't me. I even sent him the police report evidencing the recovery of my phone before the period I reclaimed my account. I also sent links to my Facebook account to verify my claim that I am now the true user of the email address and pictures linked to the account.
I am now considering instituting litigation against Badoo and sue them for several millions of dollars for character misrepresentation and damage to my person as well as damages for time wasted and inability to access my account. I also realized several charges were made by Badoo during the period illegal access was made to my account and Badoo never deemed it fit to refund me or reactivate my account upon all explanations.
Regards,
Geeday
Hi there!
Thank you for your message.
We're sorry about this, we understand that these situations can be quite frustrating. However, please understand that it is not possible for us to unblock this account, as it violated our Terms & Conditions.
Please do not hesitate to get in touch if there's anything else we can do for you.
I don't know how I got them in my inbox. I am happily married and when you try to opt out it doesn't let you. I have tried multiple times and now when I see Badoo in my inbox it just makes me angry. A site that doesn't let you opt out. Something is just wrong with their motives.
I don't care what they send to others, just when you get something you didn't sign up for and then it doesn't go away no matter how hard you try to break it off is frustrating as hell!
Hi Kristine!
We're very sorry about this. From what you're saying, it looks like you're receiving invitations to our site. We have a feature that enables users to find their friends on Badoo by importing existing contacts from their email accounts. Invitations to friends are sent only if users share their address books with us and send invitations to friends who haven’t yet joined Badoo. The message you received contains the invitation, and it's up to you to decide whether or not you would like to join Badoo. If you're not sure who sent you this invitation, you can see the email address of the sender in the 'Reply To' field. A user can choose to invite everyone in his or her address book or to invite friends individually.
If you don't want to receive further emails from Badoo, you have the option to opt out via the 'click here' link at the end of the email. Alternatively, we can block your email address, and you will receive no further emails from us; please let us know if you would like to do this.
We apologize for any inconvenience, and please let us know if you have any further questions.
Am not sure if Badoo is the best site for finding love cos ive heard about other good one's like tinder and wejustfit.com but for me its good I like it a lot I like the way it works and have had sum gd chats wi girls that id like to have a date with I hope I find sum1.
I regret ever signing up with this site! Its the pits! I was thinking i was gonna met some cool females 2 chat maybe even meet up! I was dead wrong! The women are Ughh! Blah looking & they torn up from the floor up looking! Stank attitudes! Stank looking 100%! No attractiveness whatsoever either! I will definetely removing myself from this site soon! So fo all the fellas in the world keep a open mind that you probably wont find a friend or mate on this particular site but use it to past the time if you get bored! Good Luck!
Had been using the site for quite a while, until my account was "blocked" with very little explanation (apparently I'd been scamming people- but I definitely hadn't) Went to their website, but couldn't even find details for a customer service contact. Disappointed.
Hi Jeremy!
Thank you for your message.
We're very sorry you've had this experience with us. You can get in touch with our customer service team via any of our social media channels (links in description) or through our feedback form at
We look forward to hearing from you!
Have just installed the updated app but now cannot see if someone is online or not. Previously I could see who was online. I am using Galaxy Edge S6
Hi Rosalind!
Thank you for your feedback.
You can still see the online status of other users with our latest update. However, if you want to seethe online status of other users, you must be showing your own online status. To turn your status online, you have to do the following:
1. Open your profile page
2. Open 'Settings'
3. Open 'Privacy'
4. Make sure that the button 'Show online status' is switched on
Please do not hesitate to contact us if you need more information. And thank you for your feedback!
I think Badoo is worth trying. If you're looking for casual communication with fun people give this website a try. But use your common sense and beware of fake profiles. As a matter of fact this rule works for all the social platforms and dating sites.
UPD: Thank you, Manel, for the great customer service!
Hi Ale!
Thank you for your review.
We're glad you've had a good time using Badoo!
The majority of profiles on Badoo are genuine. However, there are people who try use our product for malicious purposes. If you come across a suspicious profile, please report it and we'll check it immediately. We take the security of our users very seriously and have a team of moderators working 24/7 who check all the feedback we receive.
Please do not hesitate to get in touch if there's anything else we can do for you!
I deleted my account and cancelled my membership months ago and today my account was debited again.
You're stealing my money for something I cancelled.
I want this reversed and you have no actual way for people to contact you through your website its pathetic daylight robbery.
Contact me!
Hi Adam!
Thank you for your message.
We're very sorry you've had this experience with us. Once a membership is cancelled we will not continue charging our client for it. Would you mind sending us a private message with the email address you were using to log into your account so that we can look into this for you? Please rest assured we want to find a solution to this as soon as possible.
We look forward to hearing from you!
They only offer a decent service to paying members, however, if you purchase anything you are automatically subscribed to an ongoing payment. If you try to unsubscribe this will also cancel anything you have paid for. If you are unaware of the subscription which I was on at least two occasions they will refuse a refund.
Edit #1: Manel M is lying, I requested a refund without using the product and subscriptions are not optional, they do not tell you clearly that what you are paying for is a subscription (unless may be you read the terms & conditions which nobody does), and on the off chance that you notice it was a subscription, you cannot opt out without also cancelling the product you've paid for and not being given a refund.
Edit #2: I meet all of the requirements posted by Manel M, I sent a screenshot of him offering me a refund to their support team and I was refused. It was just an outright lie.
Hi Daniel!
Thank you for your feedback.
We're very sorry you've had this experience with us. The conditions of our subscriptions are presented upon purchase. However, if you purchased one by mistake and didn't use any of our services, please get in touch with us at www.badoo.com/feedback and we'll see what we can do. In any case, subscriptions to our site are optional, you can chat with anyone you've matched with without a subscription!
I hope this helps, but please get in touch if there's anything else we can do for you!
Badoo is a paradise for scammers and you will really have to invest a lot of time and patience until you find any real girls. But sometimes it can be well worth it. I have met several nice girls on Badoo but always use your common sense. Also keep in mind that it can be very useful and smart to us emore than one dating site at a time. Mingle2day is absolutely fantastic and well worth trying, I have used Mate1 too and it seems to be ok too. Just try to figure out which site you like the best.
I use Badoo since 2015 and paid for (lifetime) superpower.
I used Facebook account to install Badoo profile. Lately I was having login problems. And want to change my phone number. Since facebook account was used to login, I was not able to change phone number or password.
Eventually Badoo blocked my account stating that I violated their terms and conditions.
Badoo is doing monkey business.
Hi there!
Thank you for getting in touch.
Hi there!
Would you mind sending us the email address linked to your Badoo account via private message so that we can double-check this for you?
You can do this by contacting our Support Team either via Facebook, Twitter or via https://badoo.com/help/
We look forward to hearing form you!
Badoo get three stars (or hearts lol) from me. Not good enough for me to give up my WeJustFit.com subscription but still worth checking out if you havent yet.
It was a great site years ago but has become a place for fake Nigerian scammers. Anyway, what I like about Badoo: It is so simple to use and really good enough to find a few people to go out with but if you want to find someone serious I'd pobably use Match or Mingle2day (or Chemistry and eHarmony).
No im just going cancel my account. Looks like I'm having the same problem everyone is. Fake profiles.
Was'nt a bad site years ago... Now all you get is fake messages saying someone wants to talk to you... And the latest site update has made it all less user friendly... Using encounters now means you don't get to see where the person lives straight away... Plus... Where have all have the friends I added gone?... The site is rubbish... Was Ok once
From the business
Badoo - chat, date and meet with over 450 million people. Join our community and make friends in your area.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Social Network Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there!
.
We're so happy to hear this, congratulations!:)
We would like to ask if you'd be interested in sharing your amazing story with us along with a photo of you and your partner. Your story will surely motivate many people and help them see that true love really can be found through Badoo! If you do, please send us a message at
We look forward to hearing from you!