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BackgroundAlert Reviews Summary
BackgroundAlert has 58 customer reviews and ranks 56th in the Background Check category. Common review topics include credit card, information, premium report.
Please do not waste your money on backgroundalert.com. You pay a fee of $22.95 to get a small amount of information. Then you read for $19.99 you can get a premium report. Well there may have been a little more information, but just a little. Big waste of money, I called for a refund and was told I could only get 50% of the premium charge $9.97. What a waste of money... Go to lexisnexis.com and get a much more comprehensive report for free. Accurint division@ *******011
AFTER you sign up and pay your money you find out that you're only getting half the available information and they want an additional fee for the "Premium" service that unlocks the substantive details.
Why am I getting a monthly charge? I signed up for just background check? Are you sure your records aren't wrong for some reason? Please cancel charge, inform me and have Discover remove. William T. Norris nytelguy@ verizon.net
I signed up for a one time back ground check of myself. I noticed that I was getting monthly charges. Had to call the credit card company to get a refund. I'll repost if I ever get it.
I used this site little over a year ago, and at that time the information I got as far as I know was right. Just now I went to research myself. At first I seen my last name was from 2000, which I used for a big 2 month marriage. When I went to log in I don't remember my password, so I couldn't go into my report. I did uses someone elses email, then I seen where I had to pay and back out. I did see under my contacts they had a woman who was NOT kin to me in a prior marriage. I never heard of her. I pulled her name up and never heard of any of her kinfolk.
I felt that the information in the report I wanted was inadequate for my purposes. I contacted customer service and cancelled on the same day I signed up. They asked the reason for my requesting cancellation; they gave me a full refund and cancelled future billings. The customer service rep was very courteous and non-confrontational. I cannot recommend this site for the quality of the background reports but I had a good experience with customer service.
I was billed for a inadequate background check supposed to be $9.95 a month. My credit card was billed 22.95 at a little after 4am this morning. The information didn't even have all the information I was told I would receive and parts were very inadequate. Reporting them, sent email and will cancel my card as soon as I speak to my cardholder normal business hours. Don't give them your information, they are totally dishonest.
Cancelled my account before the end of the month and they charged me for the following month anyway.
They offer you a $1.00 trial and then charge your card $29.95. The report I got was on myself and had multiple people with my same first and last name from around the country with many crimes from traffic tickets to felony convictions. The list of aliases that I supposedly had used had different middle names Id never used and some creative distortions of my last name. I wouldnt use this for anything but a joke. Dont waste your money and seriously dont believe what you read.
I agreed to the $1 charge for a 5 day membership and found that I was charged $5. But contacted my credit card company and got that fixed. Also, the provide NO real in depth information unless you purchase the premium package. Look out folks. These guys are scammers.
The information this sight gives you is not current! I'm talking hey are five years behind on updating. I would know my profile on here has not been updated for five years! And they do t care!
Do not try it
It, s a scum. You will lose your money
This is not a reputable company. Once you sign up you get very little information and then they ask for additional fee to get a more detailed report or information. Very dishonest company. Stay far, far away from this site and company.
I was trying to locate a missing relative to advise them of a death in the family. I paid $23.99 for the "free search" which did not include a phone number - that was 19.99 more. I drove 40 miles to the address they gave, only to find out the person I was looking for had not lived there in at least 5 years, if ever. I called to complain and cancel. They offered a 25% refund for the useless advice.
When I paid my dues for the information this site contained, I was overjoyed with the data I received. Although it isn't entirely complete, it provided some information to be used for my family tree. I was running report after report, confirming dates of birth, deaths, marriages, names of spouses, etc. True, the county courthouse where I live provided much of the same information for those living or married here but another avenue was required for those that didn't.
As I was busily pulling data, suddenly, the website would send me to the sign up page as if I had not paid for this service. Finally, I sent an email explaining that I was unable to pull a report or review one previously pulled.
I received an email from Risk Management asking me what I was using the information for and ordered to send a copy of my ID. I was happy to explain my purpose but refused to send an ID. Who are you, anyway? Now, I'm under suspicion of using this site for some type of illegal purpose. Don't ask me what because I don't know what I could do with this information as the majority of my reports were for deceased people.
A customer support specialist tells me I'm in violation of their TOS. I ask, "Why, from running too many reports? Your TOS does not state that the number is limited." They all act as if I'm suspected of some type of espionage and want me off the phone. "You have to deal with corporate", they say. So, again I write to Corporate asking why they blocked me and receive no answer.
I paid for this service, in addition, paid $19.95, for additional information only to learn that that amount was to be charged each time it was requested and wasn't for an absolute, complete report on all... they will not refund my money.
Do not use this site for Family Tree research or any other purpose that requires too many reports, as the end result is they grab your money and ignore you.
Do NOT use this site! Very bad, no info you do not already know and then like most places, they trick you and then take your $. Their customer service is so bad and slimey. I had to take a shower after talking to them because I felt slimed.
THEY are like EVERYONE ELSE, the LIE in their ADVERTISING. FREE ANYTHING IS A "STRETCH" free meds cost shipping and handling. FREE probaly means $$ involved! BEWARE!
How do you feel as a company you are doing in the customer service area? Do you feel as a company that you are providing the service to which you have advertised? Why is the company receiving such bad reviews across the board. Why are you not refunding customers fees if they are totally unsatisfied with what you have provided?
Dittos on the other comments. I must have had a lapse in judgement for not seeking reviews before buying this. I couldn't even find myself in advance mode.
This service could not even pull my marriage record and failed miserably to find anything else beyond my name and address history. They lure you in and once you've paid you get almost zero results with option after option to by upgraded searches. Save your money and look up all the free records online yourself.
