Backcountry

Backcountry.com uses fly-by-night shipping companies and doesn't help when your product doesn't get delivered. I ordered a kayak from backcountry.com and they used a freight company who called to give me a delivery date, when I would need to wait from 8am to 5pm. (Taking the whole day off work.) The kayak never arrived on that date, and I never heard from anyone. The freight company has a broken phone number. I called Backcountry.com and they said it was my responsibility to follow up with the freight company. That's right--although I ordered through Backcountry.com and *paid them* they took no responsibility for following up on my order. Since then, the freight company has 'scheduled' two more days and not shown up without a word. So, my $1,000 kayak is in limbo somewhere and Backcountry.com takes no responsibility for it. It's kind of unbelievable. Can you imagine REI or L. L. Bean treating customers this way? So, please avoid using backcountry.com and find a more reputable, honest outdoor company. Note that they are also involved in some very unethical business practices: https://blisterreview.com/industry-news/boycott-backcountry-com

Do not buy anything from Backcountry horses. Terrible return policy. It cost me $26.60 to return pair of shoes. Stay with REI, or Amazon the best companies for return merchandise

The worst company I have dealt with.
The worst company I have dealt with.
Will not give you an honest answer regarding
The availability of products. One hand doesn't know what the other hand is doing. The associates don't know s**t from Shinola (brown shoe polish).
Buy somewhere else.

Sent me a used item and the wrong one. Tried to get it settle for some credit they offered me $20 for $550 item... they don't seems to care at all. I returned it. Not recommend at all!

I ordered skis (5 days before Christmas) for my wife for Christmas with free next day shipping. I received the order confirmation and waited for its arrival but it didn't show. Early Christmas Eve I was worried so I called backcountry.com to see what the status was on my order. They casually told me the item was out of stock. I was never contacted by phone or email about this. I was upset and was casually told that if I wanted I could get a different size but it wouldn't come till after Christmas... but I would get free shipping. I wasn't offered a discount or anything else and knowing I could get the same deal from other places that they were offering me after they royally screwed me didn't seem like good customer service.

Terrible customer service. No real explanations on why order is canceled except saying "analytics team is uncomfortable processing order, sorry." And that was just from the live chat. A real person said the same thing. No explanation and I assume it is because my billing address is different from my shipping address but never confirmed. Never had an issue before. And most sites will state the billing and shipping must match. Nothing was clear. I do not feel comfortable supporting a company who gives the runaround and is not transparent with policies and explanations.

Absolutely awful company. A friend recommended I order a brimmer long bill hat by Northface from them. After waiting 3 weeks I chatted with a representative to see why I'm receiving no information on my order and why it may have been canceled if it was. I was just told they are "uncomfortable" fulfilling the order without any further explanation. The hat is now sold out but I wasn't given any information beyond this chat. Awful company to deal with and I will be sure to NEVER attempt to purchase a product from them again.

I am an ultra runner that was in desperate need of a new running vest (my UD SJ vest was almost 10 yrs old ewww). I am also a loyal REI member. REI had the product (ADV 12) but not the right size (L). So, after a long search on the interwebs I found it at Backcountry. Only problem was the crazy number of bad reviews for BC. I decided I better give them a call and see what was what. Got right through to a "gearhead" (Misha) who was polite, pleasant and most important, knowledgeable. My stuff arrived quickly and exactly as expected. I could not be happier! Thank you Misha and team! I will be back:-) -d

I bought 7 items and they send me nothing saying changes where made to original order. I receive a package and it only has one item in it (the one that was the worst deal and I wanted the least). After calling they say that they marked prices too low but sent me that one item as a curtesy. I asked did they sent me an email and the rep just said that would have probably been a good idea. Terrible business practices. Avoid this company.

Ordered from Backcountry for years. Used to be if there was an issue, they were particularly helpful. Not sure why, but they are failing now.
Placed an order 2.5 weeks before I needed it but package got stuck in shipping limbo. It was shipped partway, then stalled for 1 week with no scans or movement. Their Mail Innovations shipping is the worst.
CS Rep John was useless in resolving problem, and full of douche attitude. Really unprofessional and hard to communicate with because he seemed to be stuck in bro-brah land.
Order still not delivered. I suspect they will eventually give me a refund, but that alone takes a month or so.
Can't imagine why I would order ever again, when there are so many other really good e-commerce companies.

I'm super disappointed in backcountry's shipping time. I ordered a tent on May 29th, it's now 8pm in June 16th and no tent in sight. The tracking number hasn't been updated since the 13th, so I have no idea where my package is. I'm scheduled to leave for my backpacking trip in 48 hours. If I don't receive my shelter as planned, I won't be able to go on the trip. I assumed backcountry was a reputable company and their shipping standards would be reputable as well. I wish I had done more research before ordering. Had I seen all the poor shipping reviews, I would not have ordered from them. I will not be ordering anything important from them in the future.